A perfect package of clever puzzles and charming storytelling
The story takes place across the span of four years, and even though the player only plays through several important scenes within that time, one still gets the feeling of change, of the passage of time and of emotional attachments (Rubacava was such a real place to me that when I was done with it, I was loathe to leave). The dramatic plot pretty much takes center stage, but the gameplay (this IS a game, after all) is just as enjoyable and fits in seamlessly with the the storytelling. In fact, I found it plenty entertaining just to click on every object and see what Manny can do with it (well, maybe that's a bit overboard on my part, but the designers are very creative, and the writing is sharp and often quotable). Puzzles can be quite complex and challenging, but never to the point where they get frustrating.
Overall, a memorable experience, definitely a pinnacle of the genre. They just don't make any games like this anymore. Gamespot, in a surprise move, even chose Grim Fandago as their PC Game of the Year (which shocked many readers, I'm sure, since 1998 was also the year of Half-Life and Starcraft). Therefore it's sad how poor the sales were (that's why they will never be making a sequel) and now to see the game selling for $10 in bargain bins without any show of acclaim. But the low price is yet another reason why you must get Grim Fandango. It is indeed a must play!