I just purchased an Xbox One X and I plugged my Turtle Beach headset into the audio jack for the controller it came with and it isn't being recognized. I connected it to my Xbox One controller and it works on my Xbox One X through that so I know it isn't the headset. Seems like the Xbox One X controller is either broken or isn't compatible with my headset - the latter seems unlikely since it's just an audio jack.
Any suggestions? Anyone experience this before? I tried resetting the controller, taking the batteries out, configuring, etc. as much as I could.