Why won't my Xbox LIVE prepaid card work?

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Avatar image for Milhouse09
#1 Posted by Milhouse09 (598 posts) -

I enter the code and this is exactly what comes up

"This code gives you the following new membership:

Prepaid 12+1M Xbox LIVE Gold

Payment: Prepaid Card


Redeem Now
Cancel"


So I choose Redeem Now and this is the message I get

"Can't retrieve information from Xbox LIVE. Please try again later." It then gives me the status code.

I really, really need help. Does anyone know what is wrong, or better, how to solve it?

Avatar image for Wolfetan
#2 Posted by Wolfetan (7522 posts) -

Try again later if thst doesnt work call M$

Avatar image for Milhouse09
#3 Posted by Milhouse09 (598 posts) -

I have it about 3 weeks and it hasn't work whenever I tried. I really don't want to have to call M$

Avatar image for Wolfetan
#4 Posted by Wolfetan (7522 posts) -

I have it about 3 weeks and it hasn't work whenever I tried. I really don't want to have to call M$

Milhouse09
Ask on there forums then
Avatar image for limpbizkit818
#5 Posted by limpbizkit818 (15044 posts) -

I have it about 3 weeks and it hasn't work whenever I tried. I really don't want to have to call M$

Milhouse09
Have you tried entering the code in on xbox.com?
Avatar image for Milhouse09
#6 Posted by Milhouse09 (598 posts) -

Yeah it didn't work there either.

Avatar image for LustForSoul
#7 Posted by LustForSoul (6404 posts) -
Can't you at least try to mail microsoft support service or something?