Hi My son has an xbox live account, and as his parent I had to set up one to manage his security. The gold account we created last year expired so I logged in and upgraded to gold and paid the fee. I think I have upgraded my parent account to gold and not his account. When I log in to xboxlive.com using my details it shows a gold membership when I log in using his details it just shows as free membership. Is this wrong? Can I transfer it to his account? The support on the website is useless, can you guys help?
The only thing I could suggest is try calling support. If they will not refund you on the account or move it, they will at least discount your son's account to 3 months free or something....
if upgraded my account to gold and had it reverted back to silver and refunded no problem. call support.. xbox live works just like any other product..... usually comes with a 14 - 30 day refund policy.. unles its software of course.
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