Turning off automatic renewal on Live

I've looked everywhere on my dashboard to try and find where I can turn off automatic renewal for Live, but I can't find it and Microsoft keeps charging my debit card. :evil: Yeah, I want to keep Live but I want to renew on my own terms when I feel like it. Can anyone help me out? It's like they hid the option to turn off auto renewal on purpose.

Link your gamertag on xbox.com, go to account management on the website. you can turn it off thereLiberator72

Link your gamertag on xbox.com, go to account management on the website. you can turn it off thereLiberator72

[QUOTE="Liberator72"]Link your gamertag on xbox.com, go to account management on the website. you can turn it off thereSpaceMountain86

The [ON] button is not highlighted and can not be pressed. Just tried it myself and it cant be selected. Why would microsoft allow you to turn auto renewal on from the dashboard but not to be able to turn it off from the same place???I remember turning it on myself (from the dashboard) a couple of weeks back but now realized its a stupid idea and tried to turn it off but cant.

Are microsoft hoping that we are all too lazy to ring and cancel it or that we dont want to ring and speak to someone who cant understand a word I'm saying in my English twang hahaha.

I pressed the 'ON' in the membership level in account summary on the xbox website and it worked. It opened up the renewal thing and i could press off. My subscription ends in 29 days. Damn that means theyre still taking one more payment out. Oh well. I hardly use live anymore. Halo 3 full of kids and all my friends on there gone quiet. I hate paying for the damn thing too. Oh well.

Damn guys, thank you so so much for this! I've been trying to turn auto renewal off since March this year and I just did it then. Big thanks to all who offered help :D.

yesss,finally

Thank you so much to everyone on this thread. Finally auto-renewal is off. WHEW. Thanks.:o

You have to call X-box support @ 1-800-4MY-XBOX

Very quick and easy, only took a few minutes on the phone with a support member,

They really should make it so you can turn it off at the dashboard