Problem with xbox one

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DippnDonuts

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#1 DippnDonuts
Member since 2018 • 5 Posts

This peoblem occurs randomly, my screen turns off and on. It artifacts than goes blank and just repeats, when I leave the xbox off for a couple of minutes / hours it’s fixed. Here’s a video of what Happens https://streamable.com/wmjib, I tried switching hdmi cords that didn’t work, would be nice if someone could help me.

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resevilfan1

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#2 resevilfan1
Member since 2006 • 783 Posts

Sounds faulty, call Microsoft?

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TranquilityBase

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#3 TranquilityBase
Member since 2018 • 3 Posts

Yeah, like resevilfan1 said, you'd better get in contact with Microsoft support.

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kammem2

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#4  Edited By kammem2
Member since 2018 • 5 Posts

maybe you have to clean fan but i recommend to call microsoft

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braykbeat

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#5 braykbeat
Member since 2018 • 7 Posts

Yea, it's probably covered by the manufacturer's warranty. Good luck.

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sukraj

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#6 sukraj
Member since 2008 • 27859 Posts

call microsoft

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brimmul777

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#7 brimmul777
Member since 2011 • 6089 Posts

I would say the same as others have suggested, call Microsoft support. I think the number is: 1-800-4MY-XBOX.Try with that number first.