Yep, you read that right, 111 glorious days of Xbox One gaming. It was a good run, until the unit started shutting off after anywhere from 5 seconds to 1 minute. I called support, they walked me through all of the normal "is it plugged in" and "have you tried another outlet" steps. After getting through all of that, it was determined that the unit needed a warranty repair. Great.
I sent it in 3 weeks ago, only to receive it back last night with a little form letter stating that Microsoft had determined that it had been opened or tampered with. What!!?? The thing has been on my entertainment center since I bought it. I haven't even thought about opening it, much less actually doing it. Besides, what idiot (ok, there's probably some out there) would open up a new unit under warranty? To make matters worse, the console came back with extra damage, as if it had been dropped on multiple corners. The security sticker was mangled as well.
I called Microsoft Support. The first guy was so confused he gave up on me and transferred me to someone else. The second guy was nice enough, and they asked me to e-mail them pictures of the damage. That's where I'm at with Microsoft.
As for where I ordered this originally, it was a Walmart.com purchase, so I called my local Walmart store. They told me to go pound sand, they only honor 15 day returns. I told them they sold me a lemon, to which I was replied to with dead air. I called 1-800-Walmart, and to my surprise learned that there was an extended warranty purchased with it (it was a gift). Awesome. I called the extended protection people, and they said, "Sorry, we won't honor it if Microsoft won't." Really.
Since I know for a fact that I didn't open this thing or tamper with it in any way, my next call was to FedEx. It was out of my possession while being shipped by FedEx, and it left me not having been tampered with and arrived at the service center tampered with. I talked to them about making a claim for shipping damages, so I've got the process prepped and ready to go if I have to there.
So that leaves me here, waiting for Microsoft to respond to some pictures I sent them. I'm not optimistic as it's just little ol' me vs. one of the biggest companies in the world. A lot of people will probably tell me, "Go get a new one," and in reality, I don't really know what else I'm going to be able to do. I am so fired up about this, however, that I'm getting ready to file a complaint with my state's consumer protection division, and then a small claims suit. This whole thing is just beyond comprehensible.
Has anyone else run into a similar situation, and if so, what did you do to resolve it?