How does filing a complaint work?

I honestly believe every member of xbox live should watch this, especially those of you who falsely file a complaint on people just because you don't like them, or they beat you in a game, etc.

This explains everything and it's not as boring as you may think originally, it was actually relatively interesting.

Bootblack explains how the filing a complaint/ticket enforcement works exactly. And about a percentage based system of how many you get correct vs how many false complaints you file

http://www.youtube.com/watch?v=bhz9eTcL1h0&feature=player_embedded

That was actually pretty interesting. It seems about what you'd expect, but good to know nonetheless. Especially the part about the accuracy rating.

that accuracy rating part of the video is what i want my customers to watch.
As an xbox support representative i get a lot of ANNOYING calls from customers whining about how they reported this guy for hacking/being rude over xbox live and WE AT XBOX JUST DONT CARE ABOUT THIS CUSTOMERS PROBLEM

so i seriously have to spend 20 minutes explaining this video to him when it would be so much simpler to just make the customer watch this video

A real entertaining, yet informative video!

I get reported all the time.