I honestly believe every member of xbox live should watch this, especially those of you who falsely file a complaint on people just because you don't like them, or they beat you in a game, etc.
This explains everything and it's not as boring as you may think originally, it was actually relatively interesting.
Bootblack explains how the filing a complaint/ticket enforcement works exactly. And about a percentage based system of how many you get correct vs how many false complaints you file
http://www.youtube.com/watch?v=bhz9eTcL1h0&feature=player_embedded
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