How do I cancel membership??

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gotdangit

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#1 gotdangit
Member since 2005 • 8151 Posts

I tried and it said like to change something or exit the credit card go to some site that I can't remember, and I can't believe it won't let me just cancel it on xbox, how dumb is that?

How do I do it and will I still keep the rest of the month I bought or will it just cancel the rest of the time I would have if I didn't cancel.

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alexbaricco

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#2 alexbaricco
Member since 2008 • 350 Posts

It's not easy, I heard it's best just to phone customer service and get them to do it for you.

And yeah, they intentionally make it hard for you to cut ties with them.

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pdgrant

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#3 pdgrant
Member since 2009 • 44 Posts

Yes, you HAVE to contact them via customer service to get them to turn it off.

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ahnzz

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#4 ahnzz
Member since 2006 • 612 Posts

serious. tatsucks i thought you can do it online .. i hate calling..

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Gen007

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#5 Gen007
Member since 2006 • 11006 Posts

You dont really cancel it so much as you stop it from auto renewing. I saw an option for that on xbox.com but its probably better to call if you really want to be sure.

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wooooode

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#6 wooooode
Member since 2002 • 16666 Posts

You dont really cancel it so much as you stop it from auto renewing. I saw an option for that on xbox.com but its probably better to call if you really want to be sure.

Gen007
Yeah call because I stopped the auto renew and it locked my username once my gold ended, and had to call to unlock it and tell them I did not want gold anymore.
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gotdangit

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#7 gotdangit
Member since 2005 • 8151 Posts

Wow this is just really dumb, I need to call, where can I get the number? Omg this is dumb.

I don't have access to my xbox and I don't know where to look what is the website where I can just end the card and if that doesn't work ill call them.

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mike4realz

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#8 mike4realz
Member since 2003 • 2577 Posts
you can either do it online (www.xbox.com) or call them (800 - 4MY - XBOX)
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Sweet_Genocide

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#9 Sweet_Genocide
Member since 2009 • 777 Posts

That's annoying...

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bigboss_mox23

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#10 bigboss_mox23
Member since 2005 • 242 Posts

I tried and it said like to change something or exit the credit card go to some site that I can't remember, and I can't believe it won't let me just cancel it on xbox, how dumb is that?

How do I do it and will I still keep the rest of the month I bought or will it just cancel the rest of the time I would have if I didn't cancel.

gotdangit
HEY DUDE , i had the same problem about 3 months ago, unfortunatly the ONLY SOLUTION is to call, it's not that bad.. they just ask a couple of questions and that's it , it takes about 5 minutes, nothing to worry about! so, if you have auto renewal.. just call them before they suck your money out of your card! cheers mate!
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Mafia217

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#11 Mafia217
Member since 2006 • 2420 Posts

It's not easy, I heard it's best just to phone customer service and get them to do it for you.

And yeah, they intentionally make it hard for you to cut ties with them.

alexbaricco
yeah, they'll try to convice you NOT to cancel...cuz you know, they want you $$ badly...lol so sad
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rns1016

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#12 rns1016
Member since 2009 • 322 Posts
That's why I bought the 12 month card from the store. BTW isn't it cheap that way then the monthly charge? I only paid $30 for 12 + 1 month, so 13 months total.
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gotdangit

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#13 gotdangit
Member since 2005 • 8151 Posts

What the heck how did you get a 12 month for only 30 bucks? Also my brother bought a year card but he didn't get the extra month so I guess that isn't on all the cards.

I keep hearing about people getting the extra month but how?

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Light-Arceus

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#14 Light-Arceus
Member since 2009 • 25 Posts
contact them that u want to cancel