EB's Warranty Rip-off - Get your money back!

Here's the deal:

A mate just got the 3 rings of death. He has an extended warranty from EB. It's still under a year old though. Anyway, he calls up 4 EB's in Western Australia, only to be told they don't have any consoles in stock - but if they did, they would gladly swap (as per warranty conditions).

He finally comes across one that has it, takes his XBOX 360 in there and they inform him that all warranties are now covered by Microsoft, even the extended (regarding the rings) so they've wouldn't swap it for him. They said they've actually been 'calling' people to let them know they can get a refund on their warranties, if they took out an extended one.

Funnily enough, my friend never received this call. And despite being told otherwise by an EB employee, he has to send his console off for repairs. So his warranty is null and void.

End result? He's now telling his friends who own XBOX 360's and have bought them from EB/taken out an extended warranty, to take their receipt back and get a refund on it. It's $85 or so that EB gets to keep, unless you bother to get it off them. Despite allegedly letting customers know this, we know noone who has ever been called in order to get their warranty refund.

My friend is now currently also contacting consumer affairs. He's been disgusted with EB's ongoing attitude and rip-off prices, and this was the last straw.

Hope this helps others get some extra $$ back in their pockets!

-Kaldo.

Either your store is 1 out of 100 that's swapping consoles with the 3 ring problem, or your the one bsing.

Are you in Western Australia? If so, give EB Games at Mirrabooka, Morley or Carousel a call and see what their policy is for swapping a console with the aforementioned issue.

Then have fun while they laugh in your face and tell you to ship it off to Microsoft.

Then again, you're the one working for EB, so it'll likely be you doing the laughing.

It's likely not your fault - the useless staff my friend spoke to really weren't sure what to do with the issue - it was always the manager at these stores (and others) that would step in and say that a swap wasn't possible.

Cheers.