Apparently someone has found a way to send a playstation message on PS4 that results in the system locking up. It seems that deleting the message via mobile/web based PS messaging and then rebuilding the database in safe mode should fix it, though other users have also factory reset their consoles
From Reddit:
How do I prevent this? Be preemptive and set your message setting to either friends only or no one. You may also want to disable friend request since those may include personal messages in the request.
Go to Settings > Account Management > Privacy Settings > Enter your password > Personal Info | Messaging, and set Messages to either Friends (if you trust them) or No One.
My console is broke, how do I fix this? A lot of people are probably going to do a factory reset, and lose all their games and saves. However it sounds like deleting the message via PS app or website, and then doing a database rebuild is sufficient and you won't lose anything important.
1: Delete the message - Use PS Messages app or my.playstation.com to remove the message which messed up your PS4 ("Leave group").
2: Boot in safe mode - With the PS4 turned off, hold the power button for 7 seconds until you hear another beep. The safe mode menu should appear.
3: Rebuild database - Choose the "Rebuild Database" option, so that the PS4 can clear the message from its data stores. If all goes well you should have a working PS4 with all games and saves intact.
Kotaku Source
Log in to comment