Google offers refunds after adding games to the Stadia Pro subscription just two weeks after putting them on sale

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uninspiredcup

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#1  Edited By uninspiredcup
Member since 2013 • 36527 Posts
Waste management.
Waste management.

Google offers refunds after adding games to the Stadia Pro subscription just two weeks after putting them on sale

But you have to request it manually.

Google has offered refunds to anyone who has already bought a game just added to the £8.99-a-month Stadia Pro subscription.

Overnight, Google announced two new games available for Stadia Pro subscribers for the month of December: Farming Simulator 19 and Tomb: Raider Definitive Edition.

Both games go live at 5pm UK time on 1st December, and bring the total number of Stadia Pro titles to four (Destiny 2: The Collection and Samurai Shodown are already on there).

The problem is, Farming Simulator 19 (£29.99) and Tomb: Raider: Definitive Edition (on sale at £8) were Stadia launch titles (yes, you have to buy Stadia games on top of the cost of the Stadia Pro subscription). Some Stadia owners, who are by default currently Stadia Pro subscribers because of the three months thrown in with the Founder's Edition, bought these games - and just two weeks later Google is making them available to all Stadia owners for free.

Perhaps mindful of a potential backlash, Google is offering refunds.

"We know that some users have recently purchased these two games for their collection," wrote google community manager Grace. "Because of the proximity between the launch of the platform, and the announcement of these titles in Stadia Pro, we're happy to assist you if you'd like to request a refund if you have purchased either or both of these titles, even if it's outside of our normal policy."

While it's good to see Google offer its customers a refund on this, it feels like it should be an automatic thing, rather than something people need to manually request. If you do want a refund, head over to Google's Support website.

Stadia Pro is in desperate need of games before its three months free period expires, so expect Google to add a chunk of games to it over the coming months. Of course, other platforms run into this same issue: Xbox Live Gold and PlayStation Plus subscribers often lament the addition of free games to their subscriptions if they've recently bought the incoming titles - but both those platforms at least give a month's notice.

I do not expect Google will offer a refund of this kind again but I do expect it to announce Stadia Pro games at least one month in advance from now on.

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DaVillain-

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#2 DaVillain-  Moderator
Member since 2014 • 39470 Posts

Stadia is sure having a rocky start. Firs they mislead you can play 4K flawlessly and now this. Keep this up and you'll be joining the likes of OnLive's grave very soon.

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freedomfreak

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#3 freedomfreak
Member since 2004 • 51434 Posts

Watch it, Google!

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pyro1245

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#4 pyro1245
Member since 2003 • 5586 Posts

Classic Google minimum viable product launch.

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Subspecies

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#5  Edited By Subspecies
Member since 2018 • 956 Posts

I was holding my tongue about Stadia being hot garbage. Google should be given a chance and all in the console business, right? (I know, I know, not really a console buuut yeah)

That being said, Stadia is hot garbage.

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VFighter

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#6 VFighter
Member since 2016 • 5649 Posts

@davillain-: Its already there.

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svaubel

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#7 svaubel
Member since 2005 • 4167 Posts

Lmao Stadia.

Saw this dumpster fire coming a mile away.

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DaVillain-

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#8 DaVillain-  Moderator
Member since 2014 • 39470 Posts

@vfighter said:

@davillain-: Its already there.

Good! Lets keep it that way😈

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Blazepanzer24

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#9 Blazepanzer24
Member since 2018 • 263 Posts

Let's be honest though, even if Google Stadia worked perfectly at 4K, 60 FPS max settings even on an abysmally weak internet connection and somehow managed to bypass and and all Data caps, people would still be whining about having to pay for each game on top of the subscription. I'll grant you that $60 per game plus the cost of subscription is high, but many of these people would still complain if it only cost $20 per game plus the subscription fee. My experience on the mater is that most people want to pretend that the future of gaming will be steaming like Netflix but in reality it's going to be either Stadia's model or the Cable Company's model. (You could have a Netflix model for retro gaming though.)

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lundy86_4

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#10 lundy86_4
Member since 2003 • 54351 Posts

Google is on a roll at the moment. Good job!!!!

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warmblur

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#11  Edited By warmblur
Member since 2017 • 3567 Posts

I say Google will kill Stadia in 4 years.

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I_P_Daily

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#12 I_P_Daily
Member since 2015 • 13623 Posts

Quick @Pedro sell your shares in Stadia while you can so you don't end up losing your shirt as well :P

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Pedro

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#13 Pedro
Member since 2002 • 36135 Posts

@i_p_daily: Glad to see that I live in your mind like I do for Sony loyalists. 😈

On a side note your buddies at Xbox seem to be delivering with their streaming service. I know you are dying to play Xcloud.😎

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I_P_Daily

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#14 I_P_Daily
Member since 2015 • 13623 Posts

@Pedro said:

@i_p_daily: Glad to see that I live in your mind like I do for Sony loyalists. 😈

On a side note your buddies at Xbox seem to be delivering with their streaming service. I know you are dying to play Xcloud.😎

A response after only 10mins, you simply can't resist lol.

Anyone want to buy Stadia shares off of Pedro? someone? anyone? oops seems like everyone knew this was a shit idea, except for you lol. Well at least this thread informed you that you could get a refund :)

As for Xcloud, well i'm sure you will be dick riding MS like you have been for Google & Stadia lol.

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Pedro

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#15 Pedro
Member since 2002 • 36135 Posts

@i_p_daily: LOL. This technology upsetting you more than digital gaming brings me great joy. What's even better is that you bud MS is pushing it hardcore. :)

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pdogg93

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#16 pdogg93
Member since 2015 • 1774 Posts

@warmblur: it won’t last 3

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so_hai

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#17 so_hai
Member since 2007 • 3916 Posts

Tech companies have no clue about gaming.

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#18 DragonfireXZ95
Member since 2005 • 25756 Posts

Yeah, they have no idea what they're doing. That, and Stadia sucks. No surprise there.

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#19 I_P_Daily
Member since 2015 • 13623 Posts

@Pedro said:

@i_p_daily: LOL. This technology upsetting you more than digital gaming brings me great joy. What's even better is that you bud MS is pushing it hardcore. :)

Upsetting me, huh? i'm LMFAO at this as its a massive failure, much like your comebacks, and its even funnier that you can't tell the difference between joy & sadness :)

Oh and please try and construct a sentence that makes sense.

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Pedro

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#20 Pedro
Member since 2002 • 36135 Posts

@i_p_daily: And that was your comeback. LOL. Sony fannies have really worn your out. Sad. :(

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#21 Vaidream45
Member since 2016 • 2077 Posts

Why people are actually buying games for Stadia baffles me. You are paying to be beta testers and you are paying a lot.

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#22  Edited By I_P_Daily
Member since 2015 • 13623 Posts

@Pedro said:

@i_p_daily: And that was your comeback. LOL. Sony fannies have really worn your out. Sad. :(

There was no comeback needed as you messed up yours and i'm just making fun of you like always lol.

I was merely stating simple facts, that I find the Stadia's many issues funny, and that you couldn't construct a proper sentence when trying to make a comeback lol.

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#23 Pedro
Member since 2002 • 36135 Posts

@i_p_daily: Its sad seeing you like this. Maybe you should download a game to feel less bitter?

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#24 Wiiboxstation
Member since 2014 • 1423 Posts

I hope all 12 people that bought this get their refund.

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#25 pdogg93
Member since 2015 • 1774 Posts

@wiiboxstation: pedro’s riding this thing till the wheels fall off!

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Pedro

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#26 Pedro
Member since 2002 • 36135 Posts

@pdogg93: I am always on your mind. :)

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#27 I_P_Daily
Member since 2015 • 13623 Posts

@Pedro said:

@i_p_daily: Its sad seeing you like this. Maybe you should download a game to feel less bitter?

You still trying lol, maybe one day you will make a good comeback, sadly today is not that day, and tomorrow's not looking promising either :(

Sell those shares in Stadia while you can, or don't i'm having fun either way.

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#28  Edited By Pedro
Member since 2002 • 36135 Posts

@i_p_daily: LOL. When you start using other people's talking points as a comeback you know you lost. Go play with your failed arguments with your Sony fannies. You will have a better chance. :)

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#29 I_P_Daily
Member since 2015 • 13623 Posts

@Pedro: Like i said i don't need a comeback as you offer nothing.

You're Stadia's champion on here, and its failing miserably, which brings joy to everyone here except you which is hilarious :)

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Pedro

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#30 Pedro
Member since 2002 • 36135 Posts

@i_p_daily: Point me to a post championing Stadia. I will wait. :)

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#31  Edited By SBan83
Member since 2019 • 63 Posts

I just can't believe a company as rich as Google isn't taking more costs on the chin to get this concept of theirs off the ground. When you're trying to float something like Stadia, you need to make sure the cost barrier is low. People are not going to take the plunge when you're charging full price for the games on TOP of a subscription fee AND the cost of the hardware.

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#32 getyeryayasout
Member since 2005 • 12726 Posts

From what I understand, Stadia has only sold to 20-25k at launch. Not exactly lighting the world on fire.

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#33 GoldenElementXL
Member since 2016 • 3619 Posts

@getyeryayasout said:

From what I understand, Stadia has only sold to 20-25k at launch. Not exactly lighting the world on fire.

Xbox One is gonna finish 4th again, huh?

Jokes aside, they dont actually have to sell anything. You can play the stadia without actually buying that bundle.

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#34 uninspiredcup
Member since 2013 • 36527 Posts

@getyeryayasout said:

From what I understand, Stadia has only sold to 20-25k at launch. Not exactly lighting the world on fire.

You'd think people would have learned from Onlive.

It's kinda baffling how misguided this was.

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#35 Pedro
Member since 2002 • 36135 Posts

@goldenelementxl said:
@getyeryayasout said:

From what I understand, Stadia has only sold to 20-25k at launch. Not exactly lighting the world on fire.

Xbox One is gonna finish 4th again, huh?

Jokes aside, they dont actually have to sell anything. You can play the stadia without actually buying that bundle.

How?

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GoldenElementXL

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#36 GoldenElementXL
Member since 2016 • 3619 Posts

@Pedro: Stadia.com using google chrome. You can use mouse and keyboard too. The only time you will need a stadia controller is when playing on a TV.

Ps: I don’t plan on ever playing/using stadia. Just clearing up some confusion/misinformation.

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#37 DragonfireXZ95
Member since 2005 • 25756 Posts

@sban83 said:

I just can't believe a company as rich as Google isn't taking more costs on the chin to get this concept of theirs off the ground. When you're trying to float something like Stadia, you need to make sure the cost barrier is low. People are not going to take the plunge when you're charging full price for the games on TOP of a subscription fee AND the cost of the hardware.

I'm guessing it's because they just want to test the waters without throwing a ton of money into it. They know it's not exactly a surefire product, so they only invest a bit for now just in case it doesn't pan out the way they want it to.

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#38 Macutchi
Member since 2007 • 6971 Posts

@DragonfireXZ95 said:
@sban83 said:

I just can't believe a company as rich as Google isn't taking more costs on the chin to get this concept of theirs off the ground. When you're trying to float something like Stadia, you need to make sure the cost barrier is low. People are not going to take the plunge when you're charging full price for the games on TOP of a subscription fee AND the cost of the hardware.

I'm guessing it's because they just want to test the waters without throwing a ton of money into it. They know it's not exactly a surefire product, so they only invest a bit for now just in case it doesn't pan out the way they want it to.

yeah looks to be the case, but it is an odd approach from a company of their size. they're acting like a plucky young startup taking a punt.

i haven't seen any advertising for it, maybe it's just a soft launch and something with a bit more fanfare will follow, although feels like a missed opportunity to launch around black friday with christmas round the corner and not try and capitalise on a time of year when people will be spending