EA Origin Sucks: Previous Purchase is Now Missing

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BluRayHiDef

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#1 BluRayHiDef
Member since 2009 • 10839 Posts

I finally got my gaming rig back from my friend; I had to travel upstate from New York City to pick it up. Anyhow, after hooking it back up, I decided to redownload some games via Steam and EA Origin. I'm currently redownloading GTA IV via Steam and made a failed attempt at redownloading Battlefield 3 via Origin, because it's no longer listed under "My Games." I knew that EA Origin had a policy by which games and/ or accounts not active for two years are deleted, but it hasn't been two years since I logged into my account. WTF? How do you guys feel about this? What if this happened to you?

EDIT: I called and was told that there was no purchase history for BF3 on that account. I know I had another account but don't recall the email I used; sometimes I create a new email just for registering to a new site. Whatever; it's only $40.00. 

Despite this, EA Origins still sucks because of their policy by which they delete a customer's purchase history after two years of inactivity.

EDIT:

I got lucky. A friend I made through Steam gave me promo codes for Dead Space 3 and BF3. Yay me!

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outworld222

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#2 outworld222
Member since 2004 • 3184 Posts

Origin.....sssssssssss, I don't like it. Steam all the way.

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JangoWuzHere

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#3 JangoWuzHere
Member since 2007 • 19032 Posts

make sure that the "show" tab in the top left is set to "all games"

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mems_1224

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#4 mems_1224
Member since 2004 • 56918 Posts
Its alright.
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wiifan001

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#5 wiifan001
Member since 2007 • 18660 Posts

I only just signed up to EA Origins last month.

Origin.....sssssssssss, I don't like it. Steam all the way.

outworld222

Not quite all the way

I can't play Dead Space 3 or Battlefield 3 on Steam ;)

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Couth_

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#6 Couth_
Member since 2008 • 10369 Posts

**STEAM ONLY CREW**

Steam - by gamerz for gamerz
Origin - by corporate sharks for suckerz

feelsme?

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BluRayHiDef

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#7 BluRayHiDef
Member since 2009 • 10839 Posts

make sure that the "show" tab in the top left is set to "all games"

JangoWuzHere

I see no such option. Screen capture.

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AdrianWerner

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#8 AdrianWerner
Member since 2003 • 28441 Posts

I like Origin. Very lightweight client, great download speeds, lots of good sales. I just wish they would throw everything they have into it. It's silly that I can't download F2P version of Old Republic or buy BioWare DLC through it.

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DragonfireXZ95

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#9 DragonfireXZ95
Member since 2005 • 26131 Posts

[QUOTE="JangoWuzHere"]

make sure that the "show" tab in the top left is set to "all games"

BluRayHiDef

I see no such option. Screen capture.

Go to Origin at the top, then click Reload My Games.
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BluRayHiDef

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#10 BluRayHiDef
Member since 2009 • 10839 Posts

[QUOTE="BluRayHiDef"]

[QUOTE="JangoWuzHere"]

make sure that the "show" tab in the top left is set to "all games"

DragonfireXZ95

I see no such option. Screen capture.

Go to Origin at the top, then click Reload My Games.

Did not work.

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DragonfireXZ95

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#11 DragonfireXZ95
Member since 2005 • 26131 Posts

[QUOTE="DragonfireXZ95"][QUOTE="BluRayHiDef"]

I see no such option. Screen capture.

BluRayHiDef

Go to Origin at the top, then click Reload My Games.

Did not work.

Go to Help -> Order History and see if you did, in fact, make any purchases. Otherwise, I don't know what to tell you.

Oh, or go to Help -> Live Chat to see if you can speak to someone about your games.

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JangoWuzHere

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#12 JangoWuzHere
Member since 2007 • 19032 Posts

Make sure that you are logged into the right account. Try contacting support and see if they can help you.

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Rattlesnake_8

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#13 Rattlesnake_8
Member since 2004 • 18452 Posts
I've heard of this happening to others. I've never experienced it because I don't use Origin. Hope you get it sorted.. you'll have to contact them.
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Spartan070

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#14 Spartan070
Member since 2004 • 16428 Posts
Dragon Age:Inquisition will release on Origin so... Origin >>> Steam
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Spartan070

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#15 Spartan070
Member since 2004 • 16428 Posts

Make sure that you are logged into the right account. Try contacting support and see if they can help you.

JangoWuzHere

 

So not only is the D silent, it's cloaked? :P

yu

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BluRayHiDef

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#16 BluRayHiDef
Member since 2009 • 10839 Posts

[QUOTE="BluRayHiDef"]

[QUOTE="DragonfireXZ95"] Go to Origin at the top, then click Reload My Games.DragonfireXZ95

Did not work.

Go to Help -> Order History and see if you did, in fact, make any purchases. Otherwise, I don't know what to tell you.

Oh, or go to Help -> Live Chat to see if you can speak to someone about your games.

Here's me playing the game on my PC back in 2011.

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BluRayHiDef

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#17 BluRayHiDef
Member since 2009 • 10839 Posts

Screw this. I'm just going to buy it again. It has been a year and a half since I've had possession of my PC; perhaps I had another account and don't remember. 

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FoxbatAlpha

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#18 FoxbatAlpha
Member since 2009 • 10669 Posts
Nice vid. I gave you a thumbs up on it. Might bust out some PC games today myself.
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IgGy621985

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#19 IgGy621985
Member since 2004 • 5834 Posts

I finally got my gaming rig back from my friend; I had to travel upstate from New York City to pick it up. Anyhow, after hooking it back up, I decided to redownload some games via Steam and EA Origin. I'm currently redownloading GTA IV via Steam and made a failed attempt at redownloading Battlefield 3 via Origin, because it's no longer listed under "My Games." I knew that EA Origin had a policy by which games and/ or accounts not active for two years are deleted, but it hasn't been two years since I logged into my account. WTF? How do you guys feel about this? What if this happened to you?

BluRayHiDef

Uninstall and reinstall Origin.

If that doesn't help, contact Support. I'm sure they'll manage to fix your problem.

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jhonMalcovich

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#20 jhonMalcovich
Member since 2010 • 7090 Posts

I am not sure if this thread belongs to SW.

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pelvist

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#21 pelvist
Member since 2010 • 7918 Posts

This happened to me once, then i realised I was signed into the wrong account.

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k2theswiss

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#22 k2theswiss
Member since 2007 • 16599 Posts
well I say origin is only one who's going let you ask for refund within 7 days....
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k2theswiss

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#23 k2theswiss
Member since 2007 • 16599 Posts

Screw this. I'm just going to buy it again. It has been a year and a half since I've had possession of my PC; perhaps I had another account and don't remember. 

BluRayHiDef
willing pay twice? lol. I don't think you ever bought it. GTFO
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deactivated-59b71619573a1

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#24 deactivated-59b71619573a1
Member since 2007 • 38222 Posts

It looks like your Origin isn't up to date from your screenshot. Under "my games" there should be a "show" option to show all the games installed or just all games. Like this:

mJLyuQF.png

If it's that big a deal to you then shouldn't you be contacting support before just giving up and buying it again? :?

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BluRayHiDef

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#25 BluRayHiDef
Member since 2009 • 10839 Posts

[QUOTE="BluRayHiDef"]

Screw this. I'm just going to buy it again. It has been a year and a half since I've had possession of my PC; perhaps I had another account and don't remember. 

k2theswiss

willing pay twice? lol. I don't think you ever bought it. GTFO

I called and was told that there was no purchase history for BF3 on that account. I know I had another account but don't recall the email I used; sometimes I create a new email just for registering to a new site. Whatever; it's only $40.00.

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Ricardomz

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#26 Ricardomz
Member since 2012 • 2715 Posts

I only just signed up to EA Origins last month.

[QUOTE="outworld222"]

Origin.....sssssssssss, I don't like it. Steam all the way.

wiifan001

Not quite all the way

I can't play Dead Space 3 or Battlefield 3 on Steam ;)

Oh I can name a few thousand games you can't play on Origin too :P

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k2theswiss

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#27 k2theswiss
Member since 2007 • 16599 Posts

[QUOTE="k2theswiss"][QUOTE="BluRayHiDef"]

Screw this. I'm just going to buy it again. It has been a year and a half since I've had possession of my PC; perhaps I had another account and don't remember. 

BluRayHiDef

willing pay twice? lol. I don't think you ever bought it. GTFO

I called and was told that there was no purchase history for BF3 on that account. I know I had another account but don't recall the email I used; sometimes I create a new email just for registering to a new site. Whatever; it's only $40.00.

did you buy it from them or third party? IF you bought it from 30 party it wouldn't be in your purchase history at least that's how it works me.
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Basinboy

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#28 Basinboy
Member since 2003 • 14157 Posts

It needs some fine-tuning but it's tolerable.  EA is learning and will keep adjusting the service to get better and better.  

Steam is still king, albeit. And GOG.

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heretrix

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#29 heretrix
Member since 2004 • 37881 Posts

Why are you here whining about it instead of calling them?

Their customer service will easy iron that out. I canb't stand EA but Origin has never been a problem and anytime I've had to deal with support they've ironed out the issue.

CALL THEM.

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deactivated-59b71619573a1

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#30 deactivated-59b71619573a1
Member since 2007 • 38222 Posts

Why are you here whining about it instead of calling them?

Their customer service will easy iron that out. I canb't stand EA but Origin has never been a problem and anytime I've had to deal with support they've ironed out the issue.

CALL THEM.

heretrix

Yeah their support is actualyl really good and easy to contact.

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heretrix

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#31 heretrix
Member since 2004 • 37881 Posts

[QUOTE="k2theswiss"][QUOTE="BluRayHiDef"]

Screw this. I'm just going to buy it again. It has been a year and a half since I've had possession of my PC; perhaps I had another account and don't remember. 

BluRayHiDef

willing pay twice? lol. I don't think you ever bought it. GTFO

I called and was told that there was no purchase history for BF3 on that account. I know I had another account but don't recall the email I used; sometimes I create a new email just for registering to a new site. Whatever; it's only $40.00.

So it's their fault that you probably bought it with another account but you can't remember the info?

Come on dude. You should have told them that and they would have ironed that out as well.

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heretrix

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#32 heretrix
Member since 2004 • 37881 Posts

It needs some fine-tuning but it's tolerable.  EA is learning and will keep adjusting the service to get better and better.  

Steam is still king, albeit. And GOG.

Basinboy

Steam is soo damn good. But I remember when it was TERRIBLE. *shakes*

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deactivated-59b71619573a1

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#33 deactivated-59b71619573a1
Member since 2007 • 38222 Posts

[QUOTE="k2theswiss"][QUOTE="BluRayHiDef"]

Screw this. I'm just going to buy it again. It has been a year and a half since I've had possession of my PC; perhaps I had another account and don't remember. 

BluRayHiDef

willing pay twice? lol. I don't think you ever bought it. GTFO

I called and was told that there was no purchase history for BF3 on that account. I know I had another account but don't recall the email I used; sometimes I create a new email just for registering to a new site. Whatever; it's only $40.00.

I totally missed this. This whole thread is pointless then. It's your fault not Origin's

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foxhound_fox

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#34 foxhound_fox
Member since 2005 • 98532 Posts
Did you try contacting their customer service? I'm sure they would have a better answer than us.
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IgGy621985

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#35 IgGy621985
Member since 2004 • 5834 Posts

[QUOTE="k2theswiss"][QUOTE="BluRayHiDef"]

Screw this. I'm just going to buy it again. It has been a year and a half since I've had possession of my PC; perhaps I had another account and don't remember. 

BluRayHiDef

willing pay twice? lol. I don't think you ever bought it. GTFO

I called and was told that there was no purchase history for BF3 on that account. I know I had another account but don't recall the email I used; sometimes I create a new email just for registering to a new site. Whatever; it's only $40.00.

"Only $40"? Damn man, you sure have much money to throw out of the window.

How the hell can you not remember the email you used? Those things are, you know, quite sensitive...

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deactivated-59b71619573a1

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#36 deactivated-59b71619573a1
Member since 2007 • 38222 Posts

Did you try contacting their customer service? I'm sure they would have a better answer than us.foxhound_fox

He did and it turns out he's not even using the correct account apparently 

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Stevo_the_gamer

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#37 Stevo_the_gamer  Moderator
Member since 2004 • 46123 Posts

Did you refresh your games in Origin?

Click on Origin at the top bar. Click on reload my games.

This isn't difficult.

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foxhound_fox

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#38 foxhound_fox
Member since 2005 • 98532 Posts

He did and it turns out he's not even using the correct account apparently 

seanmcloughlin
:lol: "I'll make a thread about it"
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AM-Gamer

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#39 AM-Gamer
Member since 2012 • 8116 Posts

Enjoy digital only distribution.

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k2theswiss

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#40 k2theswiss
Member since 2007 • 16599 Posts

Enjoy digital only distribution.

AM-Gamer

lol physical has the same issue just in a different way.

Both can be stolen but digial you can get back.

Both can be lost but you have a lot better chance getting back digital

only physical can be damaged

 

~only person at fault here is TC for having multiple accounts and forgetting info

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SchnabbleTab

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#41 SchnabbleTab
Member since 2013 • 1488 Posts

Enjoy digital only distribution.

AM-Gamer

 

Awwwwh yeaaaah Sony wins again. Glad we don't have to use tha Origin crap on PS3/PS4.

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darkkillerr

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#42 darkkillerr
Member since 2005 • 361 Posts

[QUOTE="AM-Gamer"]

Enjoy digital only distribution.

SchnabbleTab

 

Awwwwh yeaaaah Sony wins again. Glad we don't have to use tha Origin crap on PS3/PS4.

i dind't knew it was an obligation to use origin O.o

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wiiutroll

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#43 wiiutroll
Member since 2013 • 543 Posts

system wars is  for  tech support  , it's  all over , it's  all over

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heretrix

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#44 heretrix
Member since 2004 • 37881 Posts

Enjoy digital only distribution.

AM-Gamer

I'm enjoying it quite a bit actually. 

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ghostwarrior786

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#45 ghostwarrior786
Member since 2005 • 5811 Posts

if bf3 was on steam sale i would have bought it even though i dont really like it. but because its origin only no way.  

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uninspiredcup

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#46 uninspiredcup  Online
Member since 2013 • 41691 Posts

Don't use origin or buy EA games, problem solved.

Steam is, the way.

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BluRayHiDef

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#47 BluRayHiDef
Member since 2009 • 10839 Posts

Don't use origin or buy EA games, problem solved.

Steam is, the way.

uninspiredcup

I have eighteen games that I bought through Steam. I used Origin for only BF3.

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BluRayHiDef

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#48 BluRayHiDef
Member since 2009 • 10839 Posts

I got lucky. A friend I made through Steam gave me promo codes for Deadspace 3 and BF3.

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uninspiredcup

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#49 uninspiredcup  Online
Member since 2013 • 41691 Posts

[QUOTE="uninspiredcup"]

Don't use origin or buy EA games, problem solved.

Steam is, the way.

BluRayHiDef

I have eighteen games that I bought through Steam. I used Origin for only BF3.

 

Buy Red Orchestra 2: Rising Storm. Save £40.  No origin. Actual team game. win/win.

 

At this point, Battlefields good days are behind it, it's just hype. It will take a while but you fellows will see sense, like me.

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funsohng

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#50 funsohng
Member since 2005 • 29976 Posts

I like Origin. Very lightweight client, great download speeds, lots of good sales. I just wish they would throw everything they have into it. It's silly that I can't download F2P version of Old Republic or buy BioWare DLC through it.

AdrianWerner
? I bought All ME3 DLCs through Origin the other day.