Hey guys, my PS3 was laid to rest yesterday whilst i was playing GTAIV. The Yellow Light of Death or what ever it is, silly name.
I rang Sony and at the end of the call i was pretty upset, so here is my letter to Sony:
I am writing to you for a replacement of my 60GB Playstation 3 which has had a hardware failure. I have been put on hold numerous times and when i finally get through to technical support i am told that my Playstation 3 will cost a further £145 to be replaced.
I am extremely furious about this, i have paid £500 for my product. I bought this pre ordered from Play.com in April 2007. It has been nearly 2 years since i purchased my Playstation, paying for a machine that cost half a thousand pound that lasted me only 2 years is pathetic; and i am now being asked to pay a further £145 for a replacement, which only comes with a 3 month warranty.
I went out on a limb to buy this out of respect for Sony, i was considering a Xbox 360 at first but i stuck to what i thought would be a quality assured product and stayed loyal to Sony, as i have done for the past 16 years. My original Playstation which i purchased back in 1997 still works perfectly, i thought the Playstation 3 was a state of the art machine, so what happened? As a loyal customer i have been over-looked.
Baring in mind i have been told i will not get back the content stored on my Hard Disk Drive; the games i have purchased over the past 2 years have become completely useless as i will not get my save data back. I also have a game(GTA4) stuck in my PS3- and Sonyhavent clarified what will happen to it.
I have treated my Playstation 3 with top priority, it has been kept clean, dust-free, in an open environment and has only been played around 16 hours a week.I am extremely displeased in what I have been advised. I can ship my PS3 to your company where it can be assessed and possibly fixed. After payment ofall the shipping fees, the assesment fee, and other fees, I will be shipped my repaired PS3 or a refurbished PS3 with only a 90 day warranty. The cost of this is close enough to the price of just buying a new one. This is unsatisfactory. A £500 machine should last longer than25 months. There was no option to even purchase an extended warranty that I was aware of at time of purchase either. The purpose of this letter is to express my lack of satisfaction with your products and its services. I do not have any interest in purchasing a replacement of this product or paying repair bills that are almost equivalent to that price.
Under Section 14 of the Sale of Goods Act:
'Satisfactory quality' is further defined by section 14(2B) of the 1979 Act, so that the quality of goods 'includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods -
(a)fitness for all purposes for which goods of the kind in question are commonly supplied,
(b) appearance and finish,
(c) freedom from minor defects,
(d) safety, and
(e) durability'.
I want a repair at no extra cost to me,I will wait 14 days for a reply. If a reply is not sent back within the next 14 days,I will issue a small claimscourt preceding.
So what do you guys and girls think?
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