Just wanted to provide a public service announcement for PS+ users out there.
For those of you that may not be aware, Sony has removed "purchased" games that were offered for free with PS+. Specifically, Prototype 2 which was available in Jan 2015 though there may be more. Unfortunately, Sony provides no notification which would allow users to download the game to their system. The game, Prototype 2, is no longer available because a newer bundle version came out which costs ~$30. Evidence of the purchase was also deleted from the account. If not for an email receipt of the purchase, no one would know that the item was purchased. The purchase history should still be in the account with a note saying the content is no longer available. They could not even tell me if any other games have been removed.
In my opinion, it is unethical that Sony does not notify customers that content will no longer be available. When I asked the manager if anything could be done, he quoted the terms and conditions saying "We reserve the right to remove any content and communication from PSN Services at our sole discretion without notice". However, after I spoke with him and looked at the terms and conditions, this statement only applies to content and communications as it relates to violations of the code of conduct. This is not a customer focused practice and I am very disappointed in Sony. How many other digital purchases have been deleted? There is no way of knowing.
Just wanted to let everyone know.