I've been using AT&T for years and I've recently become completely fed up with their bullsh*t. We have an Elite DSL package and it blows. Our connection gets dropped randomly all the time, which is a major pain in the ass. I called their customer support and after an hour of nonsense I ended up unchecking one box on some URL that was supposed to fix the issue. Since then it's actually become worse, and slower. WTF?
So we're done with AT&T. I need new internet. My family watches a lot of Netflix and I game all the time, so it needs to be decent and reliable. I don't really care if the upload/download speeds aren't crazy, I just want it to be stable and quick enough so that I don't experience any lag playing online. We won't pay any more than $80 a month since we're already paying $60. Also I live in the Chicago-land area. (I know certain services are regional, so that's why I bring it up)
Obviously this is a very broad question but I don't really know where to start researching something like this. I know this might not be the best forum for this, but... routers are hardware, right? Any help is seriously appreciated.