steam issue with bought games not launching

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deactivated-5c9b4fe90f2f5

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#1 deactivated-5c9b4fe90f2f5
Member since 2009 • 1701 Posts

ok so i bought 3 games in the steam summer sale( Red faction Guerilla, Killing floor, Day of Deafeat:Sorce)and when i logged into steam today the game say there pre-load complete and when i click them it redirects me to the store game page and wont let me play, why is this happening? i don't want to buy the games again. i posted this in the steam forums but no one replied so maybe some of you here can help me.

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Stinger78

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#2 Stinger78
Member since 2003 • 5846 Posts

Have you made sure all the games are completely updated? Do they all say "Ready To Play" in the status?

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#3 deactivated-5c9b4fe90f2f5
Member since 2009 • 1701 Posts
the games i mentioned are pre-load complete but all the other games are fine :S
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DanielDust

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#4 DanielDust
Member since 2007 • 15402 Posts
Pre-load means you haven't bought the games, but you can't pre-load these games so you obviously bought them, nobody can help you except Valve, contact Steam support.
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OgreB

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#5 OgreB
Member since 2004 • 2523 Posts
Pre-load means the game is not out yet.( waiting to be unlocked)...you can't pre-load any game unless you buy it....but they obviously have been out for awhile..have them myself. Uninstall and re download them...right click on game in Library and pick the uninstall option. Could be a corrupted download...
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Burningundam

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#6 Burningundam
Member since 2003 • 117 Posts

I bought arma combined operations and kings bounty and the same thing happened to me with those games, When i actually tried to log on to play the game I got invaild cd key, I sbmitted a question to valve but heard nothing

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#7 deactivated-5c9b4fe90f2f5
Member since 2009 • 1701 Posts
[QUOTE="OgreB"]Pre-load means the game is not out yet.( waiting to be unlocked)...you can't pre-load any game unless you buy it....but they obviously have been out for awhile..have them myself. Uninstall and re download them...right click on game in Library and pick the uninstall option. Could be a corrupted download...

i'm scared if i click delete local content it will be gone forever and i will have to buy the game again
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Stinger78

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#8 Stinger78
Member since 2003 • 5846 Posts
if you have order confirmation numbers or e-mails, then you have proof you bought them. The best solution might be to uninstall/redownload whatever one cost the least amount of money - in the case you do happen to have to pay for it again. But, if that does work, then you'll only be out the extra download time.
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broken_bass_bin

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#9 broken_bass_bin
Member since 2009 • 7515 Posts

Have you tried verifying game cache? If it's due to corrupted downloads then that should resolve the issue.

You should probably get in touch with Steam Support anyway. If they're listed in your account (top right corner of the main Steam window, next to close/minimize etc.), then Steam have it on their records that you bought them.

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Burningundam

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#10 Burningundam
Member since 2003 • 117 Posts

for me they are not listed on my account what so ever however they charged my account for the games. I have contacted steam I just wish I could contact them directly and speak to someone.

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simardbrad

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#11 simardbrad
Member since 2004 • 2355 Posts

Yeah something went wrong on steam's side because if you have proof the game was charged, just contact steam support and they'll fix it.

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Burningundam

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#12 Burningundam
Member since 2003 • 117 Posts

I'm hoping hey will I submited my question through steam support i hope i get something back soon

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#13 deactivated-5c9b4fe90f2f5
Member since 2009 • 1701 Posts
well if i go in offline mode all my games appear and i can even play them but not while steam is online..
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mike4realz

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#14 mike4realz
Member since 2003 • 2577 Posts
[QUOTE="zahyr"][QUOTE="OgreB"]Pre-load means the game is not out yet.( waiting to be unlocked)...you can't pre-load any game unless you buy it....but they obviously have been out for awhile..have them myself. Uninstall and re download them...right click on game in Library and pick the uninstall option. Could be a corrupted download...

i'm scared if i click delete local content it will be gone forever and i will have to buy the game again

a game u purchase gets tied to ur account...u can't buy same game again, it's gonna say that u've already purchased that game
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Burningundam

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#15 Burningundam
Member since 2003 • 117 Posts

ok i think we have the same problem I went to offline mode and my games appeared however my arma II wont work because it says I have a bad serial # when starting the game

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#16 deactivated-5c9b4fe90f2f5
Member since 2009 • 1701 Posts
well i finally got some replys in the thread i made on steams furoms and it seems a lot of people are having the same issue
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#17 deactivated-5c9b4fe90f2f5
Member since 2009 • 1701 Posts
well i finally got an answer but no fix yet... ''Steam apparently had some kind of database error and they had to restore from a backup. Games will ether not so up on your account, or will show as "Pre-load Complete", also Steam avatar pictures have been reverted to about 3 days ago''
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Burningundam

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#18 Burningundam
Member since 2003 • 117 Posts

could you link me your topic i would like to know what i have to do so I can play arma II

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#19 deactivated-5c9b4fe90f2f5
Member since 2009 • 1701 Posts

could you link me your topic i would like to know what i have to do so I can play arma II

Drizzt-Dourdon


go in offline mode and here is the link:http://forums.steampowered.com/forums/showthread.php?t=1345411

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#20 deactivated-5c9b4fe90f2f5
Member since 2009 • 1701 Posts
well i got a e-mail from valve support '' ''Hello, Thank you for contacting Steam Support. We are aware of the issue regarding previously purchased and played games not showing up in the games library. A fix is currently being worked on and will be implemented as soon as possible. This fix will require no action on your part. If your games are still not appearing in your library after 48 hours, please let us know so that we can investigate this issue further." and then i restarted steam and all my games are there, so send them a ticket or just wait and the problem will be fixed.