Been really mad about my recent communication with steam over the past few months. They just never seem to want to help me.
Please just help me one time. Long term custromer.
|Category||Account Questions > Missing games on account|
|Steam Account Login Name||********|
|Operating System||Windows 7/Vista|
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1 Message by you on Wed, 2nd Jul 2014 4:03 am
I have spent over $2500 on my steam account and i have been using steam since i was a little kid. I owned steam back when it just supported counter strike and half life..I have never asked you for help before. I find it very disrespectful that you constantly respond to me with the same statement "That is against the terms of service"..
Here is my problem.
I have purchased 460 games on steam without any issues before. And only this one single time i have i made an honest mistake. I purchased arma 3 without realizing that my steam client was signed into a friends account logged into my computer. It was an honest mistake that i laughed off at first because i was sure that steam customer support would help me. you can even see that the purchase made on that account was from my own credit card. My friend has also sent steam a customer service ticket to confirm that it really was a mistake. You can even see on his account that he has not installed the game or played it for a single minute.
Now i can't even play the game i paid for.
Please just help me for once. It was an honest mistake. This is my third support ticket regarding this issue, Please do not force me to send any more future emails.
My primary account name is ****** password ********* and i paid $60 for arma3. I would like to play it on my primary account. The account i accidentally purchased arma3 on is ********* and he will confirm it was a mistake, you can see he has not even played it for a single minute.
2 Message by you on Mon, 7th Jul 2014 9:52 pm
Please just help me just this once, this is my first time out of nearly 500 steam game purchases that i made an honest mistake.
3 Message by Support Tech Dru on Wed, 9th Jul 2014 9:05 am
Thank you for contacting Steam Support.
We apologize for the delay.
While games cannot be moved between accounts and accounts cannot be merged, Steam’s Family Library Sharing allows family members and their guests to share access to their games. This feature can also be used to access your own games which were purchased or activated on a different Steam account. Please click the link below for more details on how Family Sharing works:
Family Library Sharing User Guide
https://support.steampowered.com/kb_article.php?ref=3784-QLBM-5731Note: If you are VAC banned, you will be unable to share any VAC protected games.
If you have any further questions, please let us know - we will be happy to assist you.
5 Message by you on Wed, 9th Jul 2014 10:28 pm
I have never used sharing service and i do not plan to share my own game with myself.
I paid for the game arma3. You can even see on the account in question that i purchased arma3 with the same payment method as the payment method i have used for my 450+ steam games.
And you say cant switch games between accounts? One time i called origin (They actually have a phone number with real people on the other line) and i had a similar issue with crysis2 being redeemed to a wrong account. Guess what they did for me? They added an ADDITIONAL crysis2 copy to my other account without even removing the old one. They went above and beyond the call of duty to satisfy a loyal customers needs.
What have you ever done for me? Nothing. I've literally spend thousands of dollars.
6 Message by Support Tech Dru on Fri, 11th Jul 2014 8:00 am
Steam Support has provided you with all of the relevant information regarding this issue. You can log into your account at support.steampowered.com to review your Steam Support tickets.
You will receive no further correspondence regarding this matter.
7 Message by you on Sun, 20th Jul 2014 3:04 pm
Do you see what you are making your customers do? Do you think i enjoy writing these e-mails to you on my day off?
"You will receive no further correspondence regarding this matter" Who says that to a customer? Wow.
I have been using steam since you could download custom interface skins for it, back when the only games were half life and counterstrike. I own a shirt with a steam logo on it that i would wear every day to school. I am 24 now. I still have the shirt.
How many thousands of dollars do i have to spend before you help me once? You have never helped me before.
You are suggesting that i enable family sharing? That is the most unprofessional and insulting thing i have ever heard.
As a software developer myself i am well aware that you have the capabilities of correcting this situation in a number of ways.. Please make this right
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