dont try going thru the game thing first, go to www.sinsofasolarempire.com and register there first. then go to the game and input the same name, password and serial key in the game as you put into the website, and you should be good.
you can try getting the 1.03 update from fileplanet.com, that should help to, as i remember when trying to login before it said i had the wrong version of ironclad online. but if you register at the site, itll send a confirmation email to you, and when you get it and click on the link, itll take you to the patch download page.
good luck, i remember it being clunky and confusing too, but its worth it :)
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