Keyboard and mouse don't work during windows 7 installation

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AlexKidd5000

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#1 AlexKidd5000
Member since 2005 • 2981 Posts

I noticed when trying to install windows 7 on an old hard drive that doing so is impossible, because when the setup screen appears, the mouse and keyboard shut down, and refuse to work. I'm wonding if this has to do with win7 itself, or is MS pulling shit behind the scenes to prevent people from installing 7 on new hardware? This seems to be a common issue.

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npiet1

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#2 npiet1
Member since 2018 • 2556 Posts

I've had this issue for 2 different reasons before.

1. Bad mobo. Turns out the mobo was faulty.

2. Bad .iso. I was installing it from a USB and the iso was faulty. After a fresh download and copied to the usb it was fine.

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MirkoS77

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#3 MirkoS77
Member since 2011 • 14542 Posts

I once had this issue. Probably not the issue but try moving to another USB port on the install screen.

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Vaidream45

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#4 Vaidream45
Member since 2016 • 2048 Posts

Are you using usb? If using wireless or Bluetooth that more than likely won’t work.

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MorganM

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#5  Edited By MorganM
Member since 2019 • 8 Posts

I'd make sure that the keyboard and mouse are connected to a USB 2.0 rather than a 3.0. Some older and a few newer motherboards tend to get cranky over USB 3.0 before Windows has loaded correctly.

Hope it works!

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AlexKidd5000

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#6 AlexKidd5000
Member since 2005 • 2981 Posts

@vaidream45 said:

Are you using usb? If using wireless or Bluetooth that more than likely won’t work.

I always use DVD.

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Vaidream45

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#7 Vaidream45
Member since 2016 • 2048 Posts

@AlexKidd5000: I was referring to your mouse and keyboard

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AlexKidd5000

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#8  Edited By AlexKidd5000
Member since 2005 • 2981 Posts

@vaidream45 said:

@AlexKidd5000: I was referring to your mouse and keyboard

Oh yeah, mouse and KB are connected through USB 3.1, but none of the USB ports work during the setup screen.

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jun_aka_pekto

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#9 jun_aka_pekto
Member since 2010 • 25254 Posts

That's why I keep around an old 1990's PS/2 keyboard just in case USB doesn't work. Once the basic Windows files have been installed, the USB starts working again.

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AlexKidd5000

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#10 AlexKidd5000
Member since 2005 • 2981 Posts

@jun_aka_pekto said:

That's why I keep around an old 1990's PS/2 keyboard just in case USB doesn't work. Once the basic Windows files have been installed, the USB starts working again.

Sadly, I no longer have any PS/2 stuff that I can find.

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jun_aka_pekto

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#11 jun_aka_pekto
Member since 2010 • 25254 Posts
@AlexKidd5000 said:

Sadly, I no longer have any PS/2 stuff that I can find.

Go to a pawn shop. I always find ancient PCs/components there.

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04dcarraher

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#12  Edited By 04dcarraher
Member since 2004 • 23253 Posts

@AlexKidd5000:

Plug your usb mouse and keyboard in the top two 2.0 ports by the PS/2 port.

Older Windows 7 images/discs do not have native usb 3.0/3.1 support.

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AlexKidd5000

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#13 AlexKidd5000
Member since 2005 • 2981 Posts

@04dcarraher said:

@AlexKidd5000:

Plug your usb mouse and keyboard in the top two 2.0 ports by the PS/2 port.

Older Windows 7 images/discs do not have native usb 3.0/3.1 support.

I'll try that then.