NO! NO IT IS NOT! Can you give them money for products? Yes. But as soon as anything goes wrong they will deny deny deny. And their payment system is REALLY shoddy so things go wrong VERY frequently. I was trying to make a purchase with them recently and their system kept messing up. I submitting a ticket and got a really nasty, unprofessional response. So I posted on the "Technical Talk" for help. My post was deleted within a few hours and I was banned from the forums. I'd expect such a response if I had been swearing or threatening, but not when asking for help! It's unbelievable how terrible their customer service is! If you don't believe how bad it is, check their Tech Talk forum: http://forums.greenmangaming.com/436/ I WILL NEVER DO BUSINESS WITH THEM AGAIN!planex09
I have bought over 20 things from them and only once did I have an issue. When Dead Island came out they ran out of keys and did not warn people who where about to buy it that they where out. So we had to wait 2-3 days for them to get new keys.
Other then that its been great service, infact, they did me a HUGE favor after I screwed up one time.
When I got ahold of someone about an issue at there customer service it was VERY quickly worked out and they went beyond what they had to do (It was my mistake, I ordered LA NOIRE DLC without looking if it was a steam game or not). They refunded me very quickly for the LA NOIRE DLC even though they did not have to, which was very nice because then I could get it on steam (where my copy of LA NOIRE was).
It was very good customer service, actually better and faster then steam has been for me in the past.
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