Hey, look, I am just trying to get attention on this issue; I thought this might be a place to get some word out.
Multiple people are being denied refunds for Borderlands 3 because they sunk over two hours into trying to get the game to launch; here's my responses from Epic Games Store's CS.
If you go to the Epic Games Store sub as of 1:00 Sunday, 9.15.19 there are three front page posts on this issue. One is me, of course. I would assume there are more people having this issue if there's already three on such a small sub.
This practice is illegal in my state (Maine)- you absolutely cannot deny a refund for a non-functioning product, regardless of the wording in your TOS.
At this point I have contacted the NC BBB, the FTC and my state's AG office, and told Epic Games I have done so.