I've been sold a used game as new, I've hung up by several times over the phone because I asked a question, and just today I've had the worst experience so far.
I called them to check if they had an old game in stock and it took them about more than 2 minutes to pick up. The person on the other line said they would check for me and they put the phone down. I waited for 10 MINUTES and the phone was still just sitting there, and I just heard people talking and they didn't even tell me anything... I call again right after and the phone is still off the line. Do they normally just leave a phone with someone waiting for a response on the other line just on the table? Maybe they thought they were getting back at me for calling them or something stupid.. I don't know what's wrong with EB Games but they are a TERRIBLE store.