I'm fine with the ban. If you sit down at a restaurant and start harassing the party at the next table with homophobic remarks, don't be surprised if they kick you out and ban you. So I'm not entirely sure why we should expect it to be different in an online video game. Either way, the guys in charge are seeing one group of customers walk up to another group of paying customers and treating them like crap.
Doesn't even really have anything to do with "thin skin". The point is that the customers getting harassed could very easily stop playing the game because of these kinds of trolls, and then the money stream from those players dries up. That, and negative publicity could easily turn casual audiences off of playing the game. It's one thing for a customer to treat an employee like shit, but treating other customers like shit is directly detrimental to the business.
And really, with Fallout 76 being as crappy as it is, it's not as if Bethesda really needs more reasons for players to quit.
Also, people really ought to f*** off with the "sure I was acting homophobic/racist, but it was just for the lulz; I don't really hate gay people" bullshit. No one cares what you really think, they care how you act. Act like a homophobic piece of crap, and you get treated like a homophobic piece of crap (and I mean the general "you", not you specifically).
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