@JustPlainLucas said:
As a former moderator, I'm aware of volume. When I first came on board, the que was backed up in the thousands. We still did our jobs, though (not saying you aren't). However, the volume of reports and GS's lack of adequate moderators shouldn't be an excuse to prevent the community as a whole talking about certain articles. My suggestions:
- Get more moderators or
- Stop posting controversial articles or
- Remove comments on news articles entirely (thus putting to rest to the system wars mentality and people bitching over scores, which in my opinion is far more rampant than political discourse)
#2 is my recommended option, because what is the point of posting a politically leaning article if you aren't going to allow your community to talk about it? This drives narrative whether it's the editor's intention or not. GameSpot is a video game news site and has no business forming narrative whether it's direct or indirect. I know how annoying trolls can be, boy do I ever, but I've never been for censorship of any type because we need to know who the trolls are to combat them with discussion.
As a current moderator, I'd say that it's much easier to explain how to do it better from the sidelines than to actually implement new policies that don't annoy/anger significant portions of the community. Your feedback is noted, and as I said these decisions are made far above my (non-existent) pay grade, but just off the top of my head here are some of the potential issues with your suggestions:
1) More moderators is fine on paper, but the larger the team the harder it is to manage so there are logistical challenges involved there of finding suitable community members, vetting them, training them, etc. Also, more people doesn't necessarily solve the problem. Moderators all have day jobs and articles that drop during work hours still need to be moderated. 100 moderators who can't mod until after they get home from work isn't much more effective during the day than 10 moderators in the same position. Moderators in other countries/time zones help, but the majority of our userbase is in the US so finding suitable candidates outside the US poses additional challenges.
2) Who decides what's "controversial" or "political"? The biggest issue with this suggestion is that when people say something has a political slant or is controversial, they often mean "this is something I don't agree with". As I pointed out earlier, there are a number of users who are making political/controversial complaints about the RDR2 review, and that's just a game review. Nobody agrees on what is and isn't controversial. Sure, there are -some- articles where GS knows ahead of time it's going to be a mess in the comments, and sometimes articles drop with the comments pre-disabled, but that doesn't necessarily mean it's not something that GS -should- report on just because people can't be trusted to keep the comments about the topic civil. The moderator team doesn't have the luxury of moderating based on "this is something I don't like or agree with", we have to moderate based on the rules of the forum to try to keep it fair for as many people as possible. We have to try to be objective in figuring out how the rules apply to language, which is inherently subjective by nature.
Often, when the comments are disabled on a given article, discussion of the topic still takes place in the forums and while sometimes the moderator team needs to step in on those conversations, they tend to go better than the comments. Part of the issue with comments is the issue I mentioned with "drive bys" earlier. The forum discussion tends to be much more measured. To your point on censorship, we don't necessarily block article topics from being discussed in the forums so long as that discussion doesn't go off the rails and often it doesn't. Which leads to your next suggestion...
3) This one sounds like it might be OK on paper for the reasons I mentioned above, but in practice its a non-starter. There's a significant portion of our userbase that lives almost exclusively in the comments sections rather than the forums themselves.
But as I said, your comments have been noted and it's up to GS to decide what changes they do or don't want to implement based on the feedback. This is just my two cents.
-Byshop
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