Please Post Only Forum Issues Here *The Biggies* (These forums are broken)

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HAL-9000

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#1 HAL-9000
Member since 2002 • 12407 Posts
I just thought you would like to know. The page doesn't load half the time, and it lost my first thread about this subject that I typed up and now I don't feel like posting as much.

Not sure if you guys noticed it or not, I never see any admins post anymore so I doubt you guys know its broke. Just an FYI. Hard to own the sheep when the site can't handle it.
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HorrorJunkie

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#2 HorrorJunkie
Member since 2003 • 4658 Posts
I agree.  This is just getting to the point of being pathetic.  Get your act together Gamespot,  hire some new employees if need be, or get ones that know what they're doing or actually fix the site instead of pretending to fix and creating new problems.
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TemplaerDude

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#3 TemplaerDude
Member since 2003 • 15254 Posts
Yes, they are very broken. And can we dispense with the canned "We're working on it" stuff too... because you clearly haven't been.
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theruben_basic

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#4 theruben_basic
Member since 2002 • 27175 Posts

Also, please stop pretending that you're gonna restore the posts you "accidentally" purged (I don't buy that for a second), because 5 months later, it's obvious you're not going to.

As for the main forums, it may have been your intention, but you've succeeded in killing a huge portion of forum traffic.  Please, don't kill the rest of it:  Fix these damn forums.

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Angry_Beaver

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#5 Angry_Beaver
Member since 2003 • 4883 Posts
Same sentiments here. Sometimes the page won't load except for the top area with the user info. Other times the main forum page says there are problems (and it doesn't display the forums), yet when I click on the forum button again, the page comes up normal. Other times I try to quote someone's post, but it doesn't get quoted in the box. Other timesf my post record doesn't show the most recent posts I made. Other times my message doesn't make it through, and after I click "submit", I am taken back to the "make a post" page. WTF is wrong? This is the most broken forum I have ever encountered, and I've been a user for 3-4 years! Get your act together!
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Sentinelrv

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#6 Sentinelrv
Member since 2002 • 23386 Posts
Well, they said after the redesign that everything would be sorted out and fixed over time, but I never ever see these errors and problems go away. I only see new ones pop up all the time. It seems they ignore the problems all the time, or are busy with other things......I don't know....I just wish they would work like they should, and that these errors were fixed for good. It just seems like nothing ever gets fixed and there's always annoying bugs.
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S_o_G

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#7 S_o_G
Member since 2003 • 5415 Posts

Well, they said after the redesign that everything would be sorted out and fixed over time, but I never ever see these errors and problems go away. I only see new ones pop up all the time. It seems they ignore the problems all the time, or are busy with other things......I don't know....I just wish they would work like they should, and that these errors were fixed for good. It just seems like nothing ever gets fixed and there's always annoying bugs.Sentinelrv

simple fact remains the new layout was a mistake. Its no where near as functional as the layout before.

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Zeke129

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#8 Zeke129
Member since 2003 • 11176 Posts

[QUOTE="Sentinelrv"]Well, they said after the redesign that everything would be sorted out and fixed over time, but I never ever see these errors and problems go away. I only see new ones pop up all the time. It seems they ignore the problems all the time, or are busy with other things......I don't know....I just wish they would work like they should, and that these errors were fixed for good. It just seems like nothing ever gets fixed and there's always annoying bugs.S_o_G

simple fact remains the new layout was a mistake. Its no where near as functional as the layout before.



I like the new design and layout, but they need to fix the technical bugs.
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LTomlinson21

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#9 LTomlinson21
Member since 2004 • 24423 Posts

Ya, their have been a lot of bugs lately.

It's getting annoying.

I'd be even more angry if I payed for this site(which I will soon).

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MikeLirette

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#10 MikeLirette
Member since 2005 • 4694 Posts
Ugh I'm having some problems as well. My signature went away and my favorites are gone O_o
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bulletproofcow

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#11 bulletproofcow
Member since 2005 • 11261 Posts
Yes, I'm sure they know the problems and are working on them. Shape up or ship out guys. If they're working on it, good. If they aren't, thats not good but fine. Its not like you have to come here. Usually all you have to do is refresh the page and its fixed.
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_honcho_

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#12 _honcho_
Member since 2006 • 1889 Posts
yeh latley before i submite a post i highlite it all and copy it cause many times it doesn't go though i have to retype everything. 
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theruben_basic

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#13 theruben_basic
Member since 2002 • 27175 Posts

Yes, I'm sure they know the problems and are working on them. Shape up or ship out guys. If they're working on it, good. If they aren't, thats not good but fine. Its not like you have to come here. Usually all you have to do is refresh the page and its fixed.bulletproofcow

Shut up.

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TemplaerDude

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#14 TemplaerDude
Member since 2003 • 15254 Posts
Yes, I'm sure they know the problems and are working on them. Shape up or ship out guys. If they're working on it, good. If they aren't, thats not good but fine. Its not like you have to come here. Usually all you have to do is refresh the page and its fixed.bulletproofcow


We're not asking for your rhetorical response, drone, so be quiet.
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DanteDyas

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#15 DanteDyas
Member since 2003 • 4847 Posts
Yes, I'm sure they know the problems and are working on them. Shape up or ship out guys. If they're working on it, good. If they aren't, thats not good but fine. Its not like you have to come here. Usually all you have to do is refresh the page and its fixed.bulletproofcow


Yes yes yes, we know we're not being forced to come here. However, I'm PAYING to come here. You could at least make the damn thing work for my MONEY that I am PAYING.

Come on GS. We have no alternative. We're too decent to go off to IGN or Gamespy or any of that other garbage. Just go back to the old forums. Everyone will be happier all around.
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Sentinelrv

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#16 Sentinelrv
Member since 2002 • 23386 Posts

Come on GS. We have no alternative. We're too decent to go off to IGN or Gamespy or any of that other garbage. Just go back to the old forums. Everyone will be happier all around.
DanteDyas

I'm sorry to say that's impossible. There were many changes to how the forums worked during the redesign. The only thing they could do is provide us with a similar looking skin. The problems, however, would still remain.

I don't work at GameSpot, so I don't know their daily jobs, or if they are even working on these problems. All I know is that I don't understand how we could still be having every day problems this far into the redesign. It's either a MySQL error, pages don't load, boards don't load, posts don't.....post....etc...and it never seems to be fixed.

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HAL-9000

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#17 HAL-9000
Member since 2002 • 12407 Posts
Oh never fear guys, I've been visiting this site for about 5 years reguarly now. What'll happen is you will see later this year a new Gamespot design released that will replace this design and not fix any bugs, yet create all new ones.

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-Darth_Revan-

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#18 -Darth_Revan-
Member since 2004 • 13152 Posts

Yes, I'm sure they know the problems and are working on them. Shape up or ship out guys. If they're working on it, good. If they aren't, thats not good but fine. Its not like you have to come here. Usually all you have to do is refresh the page and its fixed.bulletproofcow

By refresh you mean refresh it 26 times right? :|

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LTomlinson21

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#19 LTomlinson21
Member since 2004 • 24423 Posts

Oh never fear guys, I've been visiting this site for about 5 years reguarly now. What'll happen is you will see later this year a new Gamespot design released that will replace this design and not fix any bugs, yet create all new ones.

HAL-9000

Do they do a re-design once a year?

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Israeli_redneck

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#21 Israeli_redneck
Member since 2003 • 11490 Posts

Oh never fear guys, I've been visiting this site for about 5 years reguarly now. What'll happen is you will see later this year a new Gamespot design released that will replace this design and not fix any bugs, yet create all new ones.

HAL-9000

2 weeks before E3 so the whole thing doesn't work at all, too.

Never forget that awsome idea :)

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S_o_G

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#22 S_o_G
Member since 2003 • 5415 Posts
[QUOTE="S_o_G"]

[QUOTE="Sentinelrv"]Well, they said after the redesign that everything would be sorted out and fixed over time, but I never ever see these errors and problems go away. I only see new ones pop up all the time. It seems they ignore the problems all the time, or are busy with other things......I don't know....I just wish they would work like they should, and that these errors were fixed for good. It just seems like nothing ever gets fixed and there's always annoying bugs.Zeke129

simple fact remains the new layout was a mistake. Its no where near as functional as the layout before.



I like the new design and layout, but they need to fix the technical bugs.

I personally can't the number of ad's doubled when they changed to the new layout, and they have many more flash, and movie type ad's that launch up foreign windows that my pop up blocker wont stop.
the whole site is smaller, images aren't as big. Avatars we're made smaller, and any picture thats wider then like 200 pixels gets scrolled so i cant see the whole image. And it just kill's long posts that aren't formated right.

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JML897

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#23 JML897
Member since 2004 • 33134 Posts
Yeah, this is getting to the point of ridiculous. It's been months since the redesign. Seriously, what the hell was wrong with the old one? It was just about perfect, in my opinion. This is below mediocre.

-I still don't understand what they were thinking when they made the avatar sizes & shadows, and why it still hasn't changed. There's extra space there anyway.
-My favorites disappear once a week, at the very least. That annoys the hell out of me.
-Refresh pages many times, just to see a topic I'm interested in.
-The site is often extremely slow. It was slow once in a while with the old design, but not nearly as much as it is now.

And many other things.
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_Merc_

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#24 _Merc_
Member since 2004 • 2291 Posts
My main issue with the forums is having to re-type my posts over and over because the damn Submit button is broken. The same thing goes with viewing threads, you have to hit Refresh multiple times just to read something.

To whoever complained about the ads - They provide a FREE service for you giving you news, reviews, etc. You have no right to complain. This is how GameSpot makes their money. If you don't like the ads, leave and go to IGN, or get GS Complete.

I enjoy the redesigned site with GSC - no ads make it much better and easier to read. It's just they should've fixed these forum problems months ago.
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pimp_in_08

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#25 pimp_in_08
Member since 2004 • 14009 Posts
i agree im about to find a new site to go to if things dont change and fast. this is old loading pages 2-3 times to get to the page
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Sentinelrv

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#26 Sentinelrv
Member since 2002 • 23386 Posts

so...where are the gamespot people coming to reassure us this will be fixed? *cough* trj156

Bed?

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toxicdonut

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#27 toxicdonut
Member since 2004 • 5128 Posts
[This message was deleted at the request of a moderator or administrator]
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xoverkillx

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#28 xoverkillx
Member since 2005 • 3320 Posts
Ya I get annoyed when I type a long post and then it says "invalid board" so I just give up
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S_o_G

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#29 S_o_G
Member since 2003 • 5415 Posts

My main issue with the forums is having to re-type my posts over and over because the damn Submit button is broken. The same thing goes with viewing threads, you have to hit Refresh multiple times just to read something.

To whoever complained about the ads - They provide a FREE service for you giving you news, reviews, etc. You have no right to complain. This is how GameSpot makes their money. If you don't like the ads, leave and go to IGN, or get GS Complete.

I enjoy the redesigned site with GSC - no ads make it much better and easier to read. It's just they should've fixed these forum problems months ago.
_Merc_

except I will Compalin about the ad's whenever i want.
Before the new layout? ad's weren't obtrusive. now? there are 3 times more ad's as before. They pop up when i dont want them too my pop up blocker doesn't stop them.
spcially the flash and movie file type ad's that will just start playing with out permisson and kill my browser.
Fine they offer a free service, But when ad's start geting in the way of things, and causing the whole site to run slowly load slowly and mess up. then it time you reevaluate your ad's.

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_Sam_

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#30 _Sam_
Member since 2003 • 31483 Posts
It seems to me like the tech support admins are under staffed. Since CNET owns GameSpot, they can afford to hire more people!!.....
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ChickenMcBastrd

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#31 ChickenMcBastrd
Member since 2003 • 3118 Posts
I was going to post a topic about something related to this but I guess the author beat me to it. About once every five post (after I type the message) I hit the submit button and am greeted with a blank screen. I use Firefox so it may have something to do with that since some pages are still iffy with it.
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KittyKat

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#32 KittyKat
Member since 2002 • 26381 Posts
I already have a thread on this but yes.... since the new forums launched my time her has never been as much as it was before because when pages don't load or i have other problems i have a tendancy to just.... close the window.  I waste time on these forums, why should i waste more time reloading pages and whatnot?  I go through alot of threads when i'm here and when they don't load i just go elsewhere, like to Hal's site... which is happening more and more frequently due to the fact that I really need a site that works properly.
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Bethany

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#33 Bethany
Member since 2002 • 7663 Posts

This thread is set up for any admin response to look trite, but I'm going to try and lay out for you what our plans are for this stuff. We're now about 5 months out from the time of the redesign. All of our forum code was restructured at that time--basic posting, moderation tools, admin tools, everything. Everything was built anew, and the system structured to handle it has managed things... barely. We're still getting whitepages, still getting posting errors, and still getting lag. Obviously this isn't acceptable to anyone, as a basic tenet of functional software is reliability. Bugs are one thing, but performance errors have been a monkey on the back of the community for quite some time.

We discussed just this issue in a meeting last week, and everyone's in absolute agreement that marginal upgrades that don't quite comfortably meet our community needs aren't cutting it. We're in the process of negotiating for increased resources to finally put performance forward, and we're treating it as a top-priority issue. I wish I could come in here and say it's just a matter of us purchasing some giant Voltron machine and plugging it in and having everything fixed in an hour--it's what you and I would like, but it's not going to happen that quickly. But while we've always tried to tack down issues as they arise to try and ensure that the forums and other features run as smoothly as possible (and thus messages like "we're working on this, we appreciate your continued patience, we're looking into errors, etc, etc"), exorcising those demons as completely as we can is the ultimate goal.

By coming into this thread and cataloging performance issues you've had with the community features, you're illustrating the importance of fixing these issues with each post you make. PLEASE continue to do so (constructively, obviously), and we'll make sure each and every post gets in front of the eyes of those who need to see that this is extremely vital to the community.

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RockMFR

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#34 RockMFR
Member since 2004 • 2841 Posts
The performance issues that this topic speaks of began about a week and a half ago. Yes, there have always been loading problems off and on, but whatever is causing this issue is being caused by something very specific. One day, the forums weren't having loading problems. The next day, probably 20% of the page loads I've seen have shown database connection errors. I would think that it would be relatively simple to track down what change caused this problem and revert it.
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AlexN

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#35 AlexN
Member since 2003 • 9000 Posts
The performance issues that this topic speaks of began about a week and a half ago. Yes, there have always been loading problems off and on, but whatever is causing this issue is being caused by something very specific. One day, the forums weren't having loading problems. The next day, probably 20% of the page loads I've seen have shown database connection errors. I would think that it would be relatively simple to track down what change caused this problem and revert it.RockMFR


Definitely not that simple, or it'd have been dealt with by now. A lot of it is related to serverload, and there are some other extenuating circumstances. Believe me when I say that I'm just a touch more than miffed by the situation, since from home, I'm running into the exact same issues as everyone else. However, if there were a magic, quick fix that existed for this, it would have been found by now.
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S_o_G

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#36 S_o_G
Member since 2003 • 5415 Posts

This thread is set up for any admin response to look trite, but I'm going to try and lay out for you what our plans are for this stuff. We're now about 5 months out from the time of the redesign. All of our forum code was restructured at that time--basic posting, moderation tools, admin tools, everything. Everything was built anew, and the system structured to handle it has managed things... barely. We're still getting whitepages, still getting posting errors, and still getting lag. Obviously this isn't acceptable to anyone, as a basic tenet of functional software is reliability. Bugs are one thing, but performance errors have been a monkey on the back of the community for quite some time.

We discussed just this issue in a meeting last week, and everyone's in absolute agreement that marginal upgrades that don't quite comfortably meet our community needs aren't cutting it. We're in the process of negotiating for increased resources to finally put performance forward, and we're treating it as a top-priority issue. I wish I could come in here and say it's just a matter of us purchasing some giant Voltron machine and plugging it in and having everything fixed in an hour--it's what you and I would like, but it's not going to happen that quickly. But while we've always tried to tack down issues as they arise to try and ensure that the forums and other features run as smoothly as possible (and thus messages like "we're working on this, we appreciate your continued patience, we're looking into errors, etc, etc"), exorcising those demons as completely as we can is the ultimate goal.

By coming into this thread and cataloging performance issues you've had with the community features, you're illustrating the importance of fixing these issues with each post you make. PLEASE continue to do so (constructively, obviously), and we'll make sure each and every post gets in front of the eyes of those who need to see that this is extremely vital to the community.

Bethany

No by all means now any reply by admins isn't trite its much welcomed cause the forums are we'll that ******* up.
Its personally geting worse and worse and worse for me every day. I've done every thing to halt it (i'm suprized this post even loaded lets just hope it actually lets me post it at times it wont) I've cleaned out all my caches on this system, I've made sure I was the latest software in every thing that the site might be using.

and its just geting slower and slower and messing up more and more. I've even went to the local library and got on the computer there, and its the same thing all most as if the evil gremlins are following my account and not my computer.
So any Admin reply wont be taken as trite cause its becomming so bad we need some thing said or we're all gonna go insane.

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LTomlinson21

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#37 LTomlinson21
Member since 2004 • 24423 Posts

This thread is set up for any admin response to look trite, but I'm going to try and lay out for you what our plans are for this stuff. We're now about 5 months out from the time of the redesign. All of our forum code was restructured at that time--basic posting, moderation tools, admin tools, everything. Everything was built anew, and the system structured to handle it has managed things... barely. We're still getting whitepages, still getting posting errors, and still getting lag. Obviously this isn't acceptable to anyone, as a basic tenet of functional software is reliability. Bugs are one thing, but performance errors have been a monkey on the back of the community for quite some time.

We discussed just this issue in a meeting last week, and everyone's in absolute agreement that marginal upgrades that don't quite comfortably meet our community needs aren't cutting it. We're in the process of negotiating for increased resources to finally put performance forward, and we're treating it as a top-priority issue. I wish I could come in here and say it's just a matter of us purchasing some giant Voltron machine and plugging it in and having everything fixed in an hour--it's what you and I would like, but it's not going to happen that quickly. But while we've always tried to tack down issues as they arise to try and ensure that the forums and other features run as smoothly as possible (and thus messages like "we're working on this, we appreciate your continued patience, we're looking into errors, etc, etc"), exorcising those demons as completely as we can is the ultimate goal.

By coming into this thread and cataloging performance issues you've had with the community features, you're illustrating the importance of fixing these issues with each post you make. PLEASE continue to do so (constructively, obviously), and we'll make sure each and every post gets in front of the eyes of those who need to see that this is extremely vital to the community.

Bethany

Thanks for a great response!(since your the only one who has)

Hopefully you will get what you need.

Cause the forums suck right now.

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HAL-9000

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#38 HAL-9000
Member since 2002 • 12407 Posts
I'm amazed, administrative response. Fantastic.

I understand perfectly the need that it willl take some time to get it working. And as someone else mentioned besides the core bugs we all know about the forum essentially kind of 1/5 quit working a couple weeks ago. It seems whatever happened on that date seems to have caused it.

Alex mentions serverload yet I'm seeing this issue crop up regardless of users onboard. Granted I'm sure you guys have site statistics that may not correlate to what I've experienced, but it seems like it may be a deeper issue than just the serverload.

I know I had the issue yesterday morning at 7:00 am with under 2,000 people online and I still have the same problem between 5:00 and 6:00 pm with 5-6,000 users online.


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michaelP4

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#39 michaelP4
Member since 2004 • 16680 Posts

good but just to remind you guys something. The reason why people leave is also because they are being ignored. For eg., PM an admin and they usually dont respond but some do like Vince.

Please tell all the GS admins to respond to PMs, that may seem like nothing but it means a lot. These glitchs are one thing but you guys gotta respond to stuff so then we know you are on it.

Like right now, Bethany just made that post, that post has not gotten positive replies.

It does make a difference.

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InsaneBasura

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#40 InsaneBasura
Member since 2005 • 12591 Posts
yeh latley before i submite a post i highlite it all and copy it cause many times it doesn't go though i have to retype everything. _honcho_
I don't know if this works for everyone, but I simply click the "Back" button and voila, there is everything I wrote before submitting the post. FYI. I clicked "Quote" twice only to have nothing show up. Refreshed the page, clicked "Quote" again, only to have the reply box come up without the reply quote. Then it finally worked. A bit annoying actually.
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AlexN

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#41 AlexN
Member since 2003 • 9000 Posts
[QUOTE="HAL-9000"]I'm amazed, administrative response. Fantastic.

I understand perfectly the need that it willl take some time to get it working. And as someone else mentioned besides the core bugs we all know about the forum essentially kind of 1/5 quit working a couple weeks ago. It seems whatever happened on that date seems to have caused it.

Alex mentions serverload yet I'm seeing this issue crop up regardless of users onboard. Granted I'm sure you guys have site statistics that may not correlate to what I've experienced, but it seems like it may be a deeper issue than just the serverload.

I know I had the issue yesterday morning at 7:00 am with under 2,000 people online and I still have the same problem between 5:00 and 6:00 pm with 5-6,000 users online.




Like I said, serverload is one contributor to the issues, but not the entirety of it. It's sort of exacerbating the problem during peak hours. Interestingly, it seems like it's mainly a select group of users that run into problems off of peak hours. I know that I only ran into blank pages and other such unpleasantries between the hours of 12-7 PM pacific. I'd go back at like 10 PM and wouldn't have a single problem. But we've heard enough complaints from some users to believe that there are those running into near constant instances of this. Which is extra-great, since we really can't reproduce the problem here at the office at all.

Like Beth any myself said, we're all well aware of how much this sucks, and the right people are plugging away at it.
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S_o_G

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#42 S_o_G
Member since 2003 • 5415 Posts
http://www.gamespot.com/forums/show_msgs.php?topic_id=24326615
^im gonna let this thread fall to the way side but it does have alot of helpful information about the problems i've been having including screen shots..., and error messages. and a few posts by others that have had the problem.

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VinceL

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#43 VinceL
Member since 2004 • 3856 Posts

Also, please stop pretending that you're gonna restore the posts you "accidentally" purged (I don't buy that for a second), because 5 months later, it's obvious you're not going to.

As for the main forums, it may have been your intention, but you've succeeded in killing a huge portion of forum traffic. Please, don't kill the rest of it: Fix these damn forums.

theruben_basic


The UCB post restore signup thread was up with an explicit deadline of January 14th, and we've been progressively going through the list and restoring posts slowly on a nightly basis to avoid a forum outage. For example, Ask the Mods! is a UCB and has had its posts restored: http://www.gamespot.com/pages/forums/show_topics.php?board_id=909091235

I'll put up another announcement when all the UCBs have their posts back. If your UCB was not on the list, please PM me.
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VinceL

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#44 VinceL
Member since 2004 • 3856 Posts
http://www.gamespot.com/forums/show_msgs.php?topic_id=24326615
^im gonna let this thread fall to the way side but it does have alot of helpful information about the problems i've been having including screen shots..., and error messages. and a few posts by others that have had the problem.

S_o_G


I have logged similar screenshots from an earlier user, so we're set in terms of understanding the symptoms of the problem. Thank you though, for providing detailed feedback.
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JodyR

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#45 JodyR
Member since 2005 • 16418 Posts

Please keep the topic with the forum issues. If anyone else is having these problems, we're interested in your story since it seems like not everyone is having the same exact problem at the same time. Please also list the times when this occurs. Thanks! :D  

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Sentinelrv

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#46 Sentinelrv
Member since 2002 • 23386 Posts
I might as well mention that the ordered and bulleted lists in the editing tools still don't work.
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alpha99

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#47 alpha99
Member since 2003 • 380 Posts
This thread here has pictures of the problems I have been having a lot, mostly, when I click a thread title (or go between pages of posts), I just end up on a blank forum page with nothing there and I have to refresh the page. I also want to add that this "not showing up" also affects Blog posts from showing up. I also use FireFox 1.5.0.1 and it happens pretty often during the day 12pm - 8pm PST. I didn't read the whole thread but I thought I'd contribute to it with my experiences. Good luck fixing them.
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TemplaerDude

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#48 TemplaerDude
Member since 2003 • 15254 Posts
There are threads I just can't access at all. I can refresh 100 times and get nothing.
The one way I've been able to tell that it is going to load something is if, in the little loading bar on my Firefox, the words "Transferring data from www.gamespot.com" stay up for more than a split second. And it's rare that they do.
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Sentinelrv

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#49 Sentinelrv
Member since 2002 • 23386 Posts
There are times when I go to access a union, and the board link is disabled, and the latest threads section isn't there either. I'm guessing that at the same time, if I was on the board, no threads would be visible, just like it is every once in a while when I'm on a board.
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toxicdonut

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#50 toxicdonut
Member since 2004 • 5128 Posts
My response owned the admins