Hey guys, I'm GameSpot's Managing Editor Justin! I don't write much of the content you see on the site (sometimes I do things like this interview with Rick and Morty's creator Justin Roiland), but I oversee the teams who write it. I think over the last few years there's been a "Buzzfeedification" of content across the Internet. Sometimes good, sometimes bad, there's a lot of change--even old, traditional brands like the New York Times have become more bloggy (and in very rare cases clickbaity) with the way they frame headlines and content. Our job at GameSpot is to keep you, our audience, informed and entertained. But when we write content that pushes people away, we're not doing our job very well. Buzzfeed headlines are made for social media, primarily to get people to click on a single article, and then close it and return back to Twitter or Facebook. I won't lie and say our primary goal is NOT to get you to click on every story on the site. I would love it if every person on this thread every single thing we wrote every day.
That's not going to happen, but what we can work towards is making sure you enjoy the things you read and watch. GameSpot does occasionally have headlines I'm not entirely happy with. I don't review every article before it goes up on the site, but I work to instill the same "audience-first" approach in our writers for all of the content we create. When I see a headline I don't like, I talk to our writers, and we discuss why that was probably not a good idea and how we can avoid it in the future.
Now, before I go to far into the weeds, I do want to make a distinction between clickbait headlines and headlines that have a curiosity gap. I HATE clickbait headlines. I'm ashamed every time I click on one (because I know exactly what I'm getting into), and I know that we've made the mistake of using them on GameSpot before. A clickbait headline is something that misleads you into clicking it by withholding key information that, if you knew, would make you avoid the article entirely. When an article says, "You Won't Believe How This Man Lost 300 pounds in Just Two Weeks" and then it's an article about eating right and exercising, that's clickbait. I both believe that's how the person lost weight, and if I knew that's what the article was about, I wouldn't have clicked on it. "These articles cheat my time, or they lead to single-image galleries filled with nothing but ads, and with an additional ad after every third picture.
However, a headline is supposed to grab your attention and make you want to read more, and the reason headlines like that tend to work is because of a "curiousity gap." The story presents enough info so that you know what you're getting into, but not so much that you feel like the headline is the entire story. "New Mass Effect Coming to PS4 on Oct 25" -- that's a bad headline. You might click on the story to jump to the comments and start yelling about how excited you are, but why would you read that article? We'd likely write "New Mass Effect Coming in October." If you care about Mass Effect, you'll want to engage and learn more (and hopefully we have some cool other details besides just the date). However, if that story were about a MOBILE version of Mass Effect, I'd call it click-bait. If you're on GameSpot and you see a headline about a "new Mass Effect," you expect a full console/PC game. I think anything less would be misleading, and that's why if that were a detail, we'd be sure to include it in the headline as well.
For the headline that started this thread, while I don't think it's clickbait, I agree 100% that it's not a good headline. "These Two Ubisoft Games Are Shutting Down, Here's When and Why." Ubisoft has a huge stable of games, and this is a story about two of them you probably don't care about. If I was glancing through headlines, I might even imagine it was about Assassin's Creed--and that's not fair to you as a reader.
Our writers will make mistakes, and we're always trying to both be better writers and serve you with content that you like and that aligns with your interests. I want you to hold us accountable. When you see something you don't like, let us know in the comments, DM us on the site, and/or send an email to news (at) gamespot.com. We're listening. You might not always agree with why we do things the way we do, but we'll always be open with why we do those things. GameSpot's traffic and visitors continue to grow month-on-month and year-on-year, and to continue doing that, we will always evolve the way we approach content. But we wouldn't be anywhere without you, our readers. You're the heart of GameSpot, and in the end, we're here to make cool stuff for you!
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