Xbox Series X: Amazon Is Contacting Some Users About Shipment Delays

If you ordered from Amazon, your console might not arrive until the end of December at the latest.


Update: In an update email from Amazon, one GameSpot staff member noted that Amazon requires confirmation that they still want the Series X, presumably so that customers who have managed to secure a system elsewhere can back out.

"We've encountered a delay in shipping your order," the email reads. "We'll make every effort to get the delayed item to you as soon as possible. If you still want the item, please confirm below. We apologize for the delay."

The customer can click on two options to indicate whether they still want the Series X or not.

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"If we don't hear from you by Saturday, December 12, 2020, we will cancel the item," the email continues. "Otherwise, we will send it to you when we have a delivery date and it's ready to ship." In other words, this is opt-in, not opt-out.

If you're waiting on an Xbox Series X from Amazon still, be on the lookout for this email--and make sure that if you still want the Series X, you make that clear.

The original story follows.

The Xbox Series X and S consoles are launching this week, but if you ordered from Amazon, your shipment might not make it to you right away. The retailer has dispatched notices to some people to let them know their new Xbox may not arrive until the end of December.

Here at GameSpot, we received an email from Amazon noting that, "We expect to ship your console in the coming weeks as we receive more inventory in November and December." The email states that, "We anticipate that you will receive your Xbox Series X by 12/31 or before."

The notice goes on to state that Amazon is making "every effort" to ship the new console as soon as possible. Amazon also apologized for the delay and reminded shoppers that they will receive a notification by email when the order finally ships.

Other people have reported receiving this message, but as always, your mileage my vary. For example, another GameSpot editor has received a tracking number for their Series X ordered from Amazon, so the delays do not apply to all orders. Check your email and Amazon account for the latest information pertaining to your order.

The Xbox Series X and S consoles are officially available now in Australia, New Zealand, and other parts of the world where it is already November 10. For more, check out GameSpot's Xbox Series X review and our review of launch title Assassin's Creed Valhalla.

If you're still on the hunt for a new Xbox Series X, GameStop will have some in stock very soon.

The products discussed here were independently chosen by our editors. GameSpot may get a share of the revenue if you buy anything featured on our site.

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