Xbox One "black screen" issue pops up after latest update

Microsoft aware of the issue and a workaround is already available.

220 Comments
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The latest Xbox One update, which brought a host of new functionality to the system, has not gone off without a hitch. Gamers on Reddit and on the official Xbox forums have noted their frustration with a new issue that makes the screen go black after the system powers on.

Thankfully, however, Microsoft is aware of the issue and a workaround is already available. The official Xbox Support Twitter channel says you need only "power cycle" your Xbox One by holding the power button for 10 seconds to fix the issue. Simple enough.

Unfortunately for some users, the Xbox One "black screen" issue interrupted their Titanfall beta gameplay sessions. Though it's a headache and an inconvenience, the issue does not appear to be very widespread or significantly damaging, so you can rest easy and continue playing Titanfall until the beta ends tomorrow, February 19.

The February Xbox One update rolled out on Friday, February 15. It added a battery power indication and USB keyboard support, while also improving storage space management. The next major Xbox One update will arrive in March, a week ahead of the Titanfall launch.

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Avatar image for sebastian_kaine
Sebastian_Kaine

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I have had zero problems with my xbox one, and have had since launch, until after the recent update. My problem is similar but slightly different it seems. Everything still works as it always did, until you are playing a game and quit the game or tell the xbox to go home. When you do the screen flickers a little then goes black. You can still give it commands and hear it going through the menus, tell it to watch tv and it will start playing your channel, ect, you can hear all the sounds including tv but no picture. The only way I can resolve is to hold power until it goes off, then hold cd eject button and power together for several seconds until it reboots. This has fixed it each time, until I use a game, then it happens again. Never occurred before update, so has to be a software glitch, but I still nearly had a stroke when it first happened! Hope they fix soon, and hope this post can help someone.

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RadTownAlumn13

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<< LINK REMOVED >>

Lol

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RadTownAlumn13

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<< LINK REMOVED >>

Lol!

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Avatar image for mynamesdenvrmax
mynamesdenvrmax

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This happened to me twice today...and I noticed my console was warmer than usual so I thought it was doomed.

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xl0Wolf0lx

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MY HEART

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CBTDesigner

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Yes, it was a momentary scare, when I thought the video card failed...

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death4us2

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Well be glad they didn't brick the console like they did in the past.

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MingerSinger

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I get the black screen after playing a game and hitting the home button.

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AbagOwhinerS

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<< LINK REMOVED >> Same thing happens to me as well.

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DeViLzzz2014

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No comment.

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berserker66666

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XBOX POWER CYCLE


Xbone: "I'm sorry Dave, I cannot do that"

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ShankYouKindly

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<< LINK REMOVED >> lol

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RadTownAlumn13

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Lol at those who bought an Xbox One. Why would you buy an inferior console for $100 more? I want to say it's funny, but your lack of common sense is just sad... Don't even compare ps3 to Xbox 360. Apples and Oranges. Developing for both new systems are the same, the ps4 just has better specs, smaller, no power brick and is more intuitive. You can add an ssd or larger/faster HDD without voiding warranty. Oh you wanted that HDMI throughput? Is pressing input on your remote that exhausting? I'm serious, there's a reason sales are at 2:1 and this will just make things worse. Xbox1 is at a terrible and embarrassing start. Sell your Xbox while you can (if you can). I have seen them in stock everywhere, buy I can't find a ps4. Glad I preordered 6 mos early. Also got 3 year accidental coverage for $40. Seriously, why did you buy an Xbox 1? You saw the specs right? With ps4 kicking xbox's tail, you know developers will be focusing more in ps4 now. It's all downhill for you guys. Sorry but GDDR5 and 50% more transistors. It's just common sense to go with ps4 and it was $100 less!

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UnrealPro

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<< LINK REMOVED >> It's funny how you dedicated an entire paragraph to trashing one brand and praising another, when nobody will care to read it through. I just read the first line, and already I knew where it was going. Did you know that Sony doesn't care and will not pay you a cent for all of that effort? lmao

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RadTownAlumn13

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I love how you think my goal is to make Sony money, when really all I'm trying to do is get people to realize that they're wasting their money. so you could say that I'm actually trying to look out for the well being of other people and how they spend their cash. but by all means have fun with your inferior console and that extra hundred bucks your missing. by the way you say no one is reading my comments, so I'm guessing you consider yourself as a nobody. I mean that only makes sense right? Its your logic. lol

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Avatar image for mynamesdenvrmax
mynamesdenvrmax

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<< LINK REMOVED >> Wait...I bought the wrong console?! I can't believe this! Get out of here Sony psycho. Remember those PS4s that were dead at launch? Should they have paid more for "superior" hardware? Your original post is more like an advertisement.


I can see you leaning up against your PS4 like: "This is my PS4, there was never a doubt which console to buy. Did you see the specs? It's got 50% more transistors, GDDR3 and does a lot more P's than the Xbox One. In fact, theres so many extra p's any two year old can spot which system has a higher resolution. There's so many P's packed into every box that Sony can't put together enough P's and transistors in time so theres a shortage, I pre-ordered though and picked up that warranty for $40. Sony's so great, I should have stuffed that $40 right in the CEO's pocket instead! Why? They'll always love and take care of me, not like those other guys ::thumbs to the right:: If your Xbox breaks they'll come to your home and stick a blade through your neck to keep you quiet! If you value your P's and your neck you'll make the right choice. That choice is Sony."

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zizoomOne

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<< LINK REMOVED >><< LINK REMOVED >> Could you ?! :)

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bwvictorious

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<< LINK REMOVED >>

I could live in a world without pepsi :p

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zizoomOne

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<< LINK REMOVED >> I really hope everyone will read your comment, I still don't understand why people try to make fun of anyone that chose the other side ...


The fact si that we have the choice between two different products with different systems, different hardware, different controlers, different exclusivities.


If everyone had the same criterias when they buy something, we'll only have Coca and no more Pepsi, only Ford Cars and no more Toyotas ... and so on.


Grow up radtownalumn, make YOUR OWN CHOICE, and let others make THEIRS, and trust me they can be as happy with their "crappy machine" as you with your "kickass console".

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UnrealPro

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<< LINK REMOVED >> Another biased and ignorant paragraph. I know I'm going to regret this, but it's time for one of mine. I almost feel bad for you. You see, I have Xbox One, PS4, PS3, Xbox 360, and a decent computer that can run most games that are not Crysis 3 or Battlefield 4 on max settings. I chose to invest in the next gen, and I didn't cut corners by doing so "because one was $100 more than the other one". If you're really hankering over $100, you shouldn't be investing in next gen, you should be saving your money and waiting for great games that will compel you to invest in the hardware. For me, Dead Rising 3, multiplayer gaming on Xbox Live, Halo, Gears of War, and Titanfall compelled me to buy Xbox hardware. Killzone, The Last of Us, and free games with my PS plus subscription compelled me to buy PS hardware. So you see, your paragraphs of biased bullshit truly suffer in the face of someone who has experience with EVERYTHING! So much so, I know that the product we invest in now, will not be the same one we invested in a few years from now. Remember the first iterations of 360 and PS3? Each one had nagging faults and everyone had at it poking fun at the Red Rings of Death, Yellow Light of Death, PSN getting hacked, hard drive space for Xbox (overpriced hard drives that only went up to 320gb and could not be upgraded beyond that), and memory issues with PS3 (see Skyrim and Fallout: New Vegas and the problems people had when playing them for lengthy sessions). The problem here with you and many other people is BRAND LOYALTY, where you favor one brand over the other so much that you're willing to act like a complete, ignorant fool by calling names and putting down other human beings that you don't even know on the sole basis of them making a different purchase choice than you did. Please re-evaluate yourself and have more respect for yourself and others around you, you'll be much better off if you do.

7 • 
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Zloth2

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Work around: Step 1, close your eyes. Step 2, reach out with your feelings. Step 3, use the Force!

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RobDev

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they are releasing a new patch to fix the black screen. $25.

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Bowser05

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It IS a computer so it DOES need to be occasionally restarted, contrary to their 'always on' advertising. About once a week I need to powercycle it otherwise I start getting weird issues...mostly with parties and games randomly closing. As soon as I powercycle everything is golden.

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bwvictorious

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<< LINK REMOVED >>
Are you serious?
That would mean that there were bad memleaks in software you are using or even in the proper OS.
Are you sure its not your console that has some problems? I would check that out, just to be sure.

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Bowser05

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<< LINK REMOVED >><< LINK REMOVED >> That's a good point. I just assumed it was normal because my friend who I play with everyday tends to have the same issues. I guess it doesn't hurt to check. Thanks.

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RobDev

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<< LINK REMOVED >> i shut my console down unless it;s downloading. The new gen restarts in a few seconds anyway. I only left it on for extended periods when using folding@home


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Paul2004

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Looks like the Xbone brought a new meaning to BSoD :P.

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DarqStalker

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Oh good, I thought it was just me. Thought my cable or TV was going out. Glad it's a known issue and there's a work around.

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Teller76567

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But also i'm not to big on the new xbox one titan fall will not be the game that grabs my attention to get a xbox one Microsoft did a real number about how they where taking the next gen.

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Teller76567

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I think their was a youtube video that had it happen but the guy's didn't know what happened dude thought he broke his xbox one. I think it shouldn't have happened just from my point of view it....

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Avatar image for dono14
dono14

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I can't even download the fucking update! It gets to 79% each time then it says the update failed to install or something. Fucking bullshit, tried everything I can think of but it won't work!

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deactivated-58270bc086e0d

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Stupid Microsoft. How dare you? Now I can't use Sony's console updates bricking consoles against them!

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kaim86

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Happened to me after exiting Titanfall as well But I did that fix instinctively anyways. Not much of a problem.

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Vodoo

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I'm having a problem after the update with voice commands to turn the console off. I say "Xbox Turn Off" and then the screen pops up asking you to confirm you want to turn it off and select yes or no. It's this area where the voice commands are dead for some reason. I say yes and it acts like I didn't say anything at all. I Googled the problem and apparently I'm not the only one with the problem.


As for the black screen thing... hardly a news story. U gotta be a moron to not try power cycling it first, before getting paranoid. That's common sense and the number one thing you do for ANY piece of electronics that's misbehaving. Turn it off and turn it back on... DUHHH!

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RobDev

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<< LINK REMOVED >> power cycling ans simply turning on and back off again are not the same thing.

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shotime97

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me and lot's of my friends have x1's and I've never seen this happen b4. it has to be his console they test the crap out of the updates b4 sending them out and lets face it crap like this is going to happen to both consoles I just got a new update on my ps4 this morning. I bet someone out there in the world will have problems with it. don't forget these consoles are vary young

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peterdavid12345

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<< LINK REMOVED >> Yes, totally agreed with you. I don't really like Xbox at all but The PS4 does indeed have a problems too :P Like the corrupted save files or whatever. The consoles are very young and they both needed more patches to be able to working fine. That's why PC is better LOLOLOLOL.

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MajinSquall

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<< LINK REMOVED >> true last big ps4 update caused some problems which have since been fixed so i'm sure that ms will fix this soon too

problems are to be expected this early in a console life cycle i'm just glad that they can actually fix it nowadays

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demondogx

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''Unfortunately for some users, the Xbox One "black screen" issue interrupted their << LINK REMOVED >> beta gameplay sessions.''

I think you got bigger problems then a black screen if you still are willing to let EA rape your wallet.

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Blazen702

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You are so full of it. You'd be so up titanfalls ass if it were on the PS4

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Teller76567

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<< LINK REMOVED >> No kidding i so agree

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coaltango

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its called the Black screen of death.. Lol

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Sevenizz

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Whew - at least the system didn't brick like a PSN update did to many a PS3.

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john1217727

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Random shit like this happens after updates. No big deal. I have a PS4 and there have been issues after updates with this console as well. Not going to jump all over MS for this - that would be bad karma.

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maddanth

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It happened to me after I was playing titanfall. I pressed home button and my screen went black, but I could hear the menu in background when I used controller. I reset it and held power button for 10 seconds and it worked.

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