Xbox Live struggling and it's not Titanfall's fault [UPDATE]

Issue is resolved, Microsoft says, but a "small percentage" of Xbox One owners are still experiencing sign-in issues.

1816 Comments

[FINAL UPDATE] A Microsoft representative provided GameSpot the following comment on the recent Xbox Live issues. You can read the full statement below.

"Microsoft is investigating an issue that may interrupt customer access to some Microsoft online services. This is unrelated to the launch of Titanfall and the Xbox Live service is up and running. The issue on Xbox is resolved, but unfortunately a small percentage of Xbox One owners may still experience a sign-in issue on Xbox Live, which can be fixed with a cold reboot of the Xbox One by powering down, unplugging, waiting 10 seconds, plugging back in and powering back on. The Xbox team sincerely apologizes for the interruption.

[UPDATE] Respawn Entertainment cofounder Vince Zampella tweeted about the Xbox Live outage just moments ago.

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[UPDATE 2] Titanfall and Forza 5 matchmaking on Xbox One are now back in working order, according to the Xbox Live Service Status page. However, the page points out that Xbox Live itself is still inaccessible for some users.

"Are you having difficulties signing in to Xbox Live? We are currently engaged and our team is hard at work to get you back online," Microsoft said. "Thanks for your patience while we get this fixed. We'll update you again in 30 minutes."

[UPDATE 3] Xbox Live director of programming Larry "Major Nelson" Hryb says the Xbox Live issues are unrelated to Titanfall.

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The original story is below.

The launch of Respawn Entertainment's much-anticipated multiplayer shooter Titanfall has not gone off without a hitch. The Xbox Live Service Status page currently states that Xbox Live is currently struggling to get players into matches of Titanfall as well as Forza Motorsport 5.

A second issue is also preventing some Xbox Live users on Xbox One from being able to sign in altogether. Microsoft said it is aware of both issues and is "investigating" the problems right now. A status update will be provided in 30 minutes, Microsoft said.

Xbox Live for Xbox 360 is currently up and running normally.

In the case of Titanfall, Respawn engineer Jon Shiring said in an interview yesterday with Engadget that any server issues that occur for the new game are on Microsoft to fix. This is because the game relies so heavily upon Microsoft's Azure cloud servers.

"One of the really nice things about it is that it isn't my problem, right?" Shiring said. "We just say [to Microsoft], here are our estimates, aim for more than that, plan for problems and make sure there are more than enough servers available--they'll know the whole time that they need to bring more servers online."

Titanfall requires an Internet connection to play, meaning every single copy of the game in the wild today is tapping into the network. For more on Titanfall, check out GameSpot's review.

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onepangaea

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There are still issues with Titanfall/Xbox Live


I have had trouble singing into two nights in a row, no servers available, I got the following message below when trying to sign in last night

"For some reason Titanfall took too long to start”

Thats an exact quote, doesn't give me a lot of confidence.

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PsychoCygnet

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When are companies going to learn that if they're going to push games that are constantly online, they have to be able to handle having a huge amount of people online? It's not like other companies haven't been taught this lesson very publicly (EA).

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Lightning__Evil

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"Xbox Live struggling and it's not Titanfall's fault" well obviously it's not their fault. They might as well have called this "Live is having problems and we need to fit a highly anticipated game like Titanfall into the title." Any Live issues is on Microsoft.

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21thegreatone

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ALL these dam ps4 fanboy's shut your trap..titanfall runs great on xbox one..you don't have it...stop crying about..and nobody cares about your infamous...there is no big push for the game...it will prob take 2 days to beat...sony talks about power..yet has a good game every 5 months...and in no way does the ps network perform better then xbox live...so stop saying power..plus the kinect is dropping kinect rival's a new way of playing online with others...that's why i like the xbox..they stay wanting to push for new enhancements..sony put more power in a system that still has no big game yet and its been out for like 4 months...and they are losing profit..if i want super graphics i'll game on my pc..dam fanboy's..lol

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Meta_Dragon

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"any server issues that occur for the new game are on Microsoft to fix. This is because the game << LINK REMOVED >>."


This, boys and girls, is why gaming should not be in the cloud in the first place.

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Leistalhamr

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Looking forward to playing some Titanfall tonight on XB1! Never seen a shooting game move so fast. "If it was on a Playstation it would run faster, better, stronger...". Yeah too bad it isn't.

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Zenwork21

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<< LINK REMOVED >> stick with Killzone, a great game.. Regards

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Mickeyminime

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sounds like Titanfall was too much for the X1 to handle, if it was on PS4 or PS3, it would most likely work fine, PC i'm pretty sure will have no problems at all unless you live in a bad area

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WelBluVid

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<< LINK REMOVED >> PC is having severe issues so it's not the console or PC hardware.....

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howiex89

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<< LINK REMOVED >> it works perfectly well on the X1

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colbster

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My Kinect stopped working, and the TV play through function always freezes. Xbox One is messed up.


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Hakkology

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I have no idea what Titanfall is.

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spenceaj

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Xbots, Xbone, Titanfail.. People's creativity and their idea of humor is fun.

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SingletreeAve

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<< LINK REMOVED >> Sometimes it rains.

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Gears189

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I got stuck on darksouls 2 and ended up here. Damn gamespot is good at its job.

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SingletreeAve

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<< LINK REMOVED >> I died in Dark Souls 2 and respawned in Titanfall. Go figure. Had to hack up a bunch guys running around like crazy chickens with my sword.

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shidib09

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The games ability to parkour and titans are what make the game fun the rest is secondary the games not amazing but it is most definitely fun not a cod killer though not enough challenge the gun fights aren't as strong but I'm still gonna play the hell out of this game and btw the game has not once crashed on me nor has xbox live not let me sign in :) guess I'm just lucky

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thorn3000

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<< LINK REMOVED >> no, you are just normal...whenever there are issue like this it concerns usualyl just a few percents...but we all know how vocal those few percent can be...

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ohjtbehaaave

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Joe Namath was just on ESPN and said he could care less that Xbox LIVE is strugggglllling.

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kargion

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<< LINK REMOVED >> Anyone who owns an xbox is enjoying it. Owning an xbox and loving good games doesn't make you an xbot......this stupid fanboy names are annoying. I enjoy many ps4 games as well.

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WelBluVid

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<< LINK REMOVED >><< LINK REMOVED >>Many PS4 games? May I ask where!? lol

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HipHopBeats

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<< LINK REMOVED >><< LINK REMOVED >>I agree. I'm still enjoying PS3.

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AceJakk

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<< LINK REMOVED >> I hope they are enjoying Titanfall as well. It's a pretty solid game, though incomplete. That's very considerate of you to hope that people are having a good time. How refreshing.

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AceJakk

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This is not a #Titanfall issue.


Not sure how he decided to make that call. On one hand, you preserve Titanfall, but say that Live is not reliable, or you maintain that Live is reliable but damage the image of Titanfall as savior. My guess is that it's a little bit of both.

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jarusa

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<< LINK REMOVED >> Don't forget, twitch just went live on Xbox as well. How many of these Titanfall players are also streaming there games? I am sure Titan fall got load tested during beta, but not with people streaming the game at the same time. Just a thought.

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kargion

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<< LINK REMOVED >> Both images are fine to me. Manly a PS4 player but loving Titanfall. I work in IT and unexpected down time happens. People get to worked up over these things.

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thorn3000

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<< LINK REMOVED >><< LINK REMOVED >>and with every release, with every downtime the trolls are always spamming the same, your fault, never happened anywhere else, fix it...trolls will live on in their dark cavelike basements

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billlabowski

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"I like consoles cause they just work." -Peasant

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Derbefrier

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<< LINK REMOVED >> its not like steam community constantly goes down or anything....



I love PC but this shit is even more common for us.

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Whiskey3romeo

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<< LINK REMOVED >> "I like PC cuz my mommy pays for it and my internets." -Needle peened, zit faced PC user.

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<< LINK REMOVED >><< LINK REMOVED >><< LINK REMOVED >><< LINK REMOVED >> My name is James.

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Eza08

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@Whiskey3romeo That argument applies to consoles more than pc. It's the more mature crowd.

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kargion

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<< LINK REMOVED >><< LINK REMOVED >> "I like to make fun of other people behind a fake name" -- you two lol

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<< LINK REMOVED >><< LINK REMOVED >><< LINK REMOVED >><< LINK REMOVED >>"I like trains." -Everyone

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parrot_of_adun

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<< LINK REMOVED >><< LINK REMOVED >><< LINK REMOVED >> "I like turtles" -Someone

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buying1999

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ROFL. major nelson went immediately into damage control mode didn't he? Oh may this guys job just gets harder and harder LOL. The future of gaming....792p LOL.

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TheGreyArea

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20 minutes and several reboots to login to XBL last night. and once in, KICKED BACK OUT!!! now, I'm appreciate the above sources noting these issues as being unrelated to Titanfall, HOWEVER. I "Do" remember this happening during the first couple of days launch window for GTAV last year too (regardless of trying to loging to GTA it's self, there were issues simply logging onto XBL at the time).

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shevonnehill9

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There is now Australian servers! Based in Sydney! Up from Friday. This was my biggest criticism of the game. Good news. May now consider buying.

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jdlr64

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Major fail Microsoft on the day of a major release. Titanfall is not a 9/10; anyone rating the game higher them 7/10 should not be reviewing games.

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AceJakk

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<< LINK REMOVED >> I'd give it an 8. What is there is really good (though I prefer BF4 when it's working). Titanfall is just really incomplete.

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sampson3121

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<< LINK REMOVED >> agreed! i mean bf4 is better, in my opinion.

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Imperiusmax

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God this always happens , a server gets overloaded or something and everyone is out to blame the Game devs for it rather than waiting to find out what really happened.

Even if it is their fault so what! I mean play another game or wait until there is not so much traffic online.

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Banyek

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A lot of people requesting that trolls should go away,,, but like, do they understand the nature of a troll? This article is basically a troll hive. Let the trolls use it, its their natural habitat... So what if they want to feel good about not buying an x1 or the game, let them! Turns out the console sucks anyway.. even Dannyboy suggested to buy it later....And you can play most of its games on pc, so why hate on trolls?

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Navardo95

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Uh oh here goes the war of trolls!

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