Xbox Elite 2 Controller Warranty Extended To A Full Year

Microsoft says a small number of users are experiencing mechanical issues, as a class-action lawsuit over joystick drift looms.


Microsoft is significantly extending the warranty for the Xbox Elite Controller Series 2, in light of some users encountering hardware issues. Microsoft says it's only a "small percentage" of users encountering issues, but has extended the warranty to a full year from the previous 90 days.

According to the Xbox Support site, the warranty extension applies to all Elite 2 controllers shipped since it launched in November 2019. Also, any repairs made outside the previous warranty window will be refunded by October 31, 2020.

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The support page doesn't specify what issues prompted the move, other than to say that some have been experiencing "mechanical issues." This follows some mechanical issues with the first Elite controller. Microsoft told Windows Central upon launch that it was aware some users were experiencing issues and were "actively investigating with our engineering teams." This also comes amid a class-action lawsuit regarding drifting joysticks, with an amended complaint filed on October 2.

Xbox One controllers are forward-compatible with the upcoming Xbox Series X and Series S, so your standard or Elite controller can migrate with you to the new generation. This is a distinction from Sony's approach, as it's introducing the new DualSense controller and PS5 games will not work with the old DualShock 4 controllers. DualShock 4 will, however, work with backwards-compatible games running on PS5.

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