Ubisoft Reinstating Some "Fraudulent" Far Cry 4 and Assassin's Creed Unity Copies

[UPDATE] Ubisoft says it's working with EA and Origin to make sure this doesn't happen again.

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UPDATE 2 -- 12 Noon PDT, February 2: Ubisoft has now issued a new statement on the matter.

"After further investigation into the matter of keys that were fraudulently purchased on EA's Origin store, we are reinstating keys for consumers who already had successfully activated and started playing the games. Any remaining fraudulently obtained and resold keys have been deactivated.

"We are working with EA to prevent situations like this from happening again, and we will continue to deactivate keys that are found to be fraudulently obtained and resold. We strongly recommend that players purchase keys and downloadable games only from the Uplay shop or trusted retailers."

UPDATE 3PM PST: Ubisoft issued the following statement regarding the grey market games getting blocked:

"We strongly recommend that players purchase keys and downloadable games only from the Uplay Store or their trusted retailers. We regularly work with our authorized resellers to identify and deactivate fraudulently obtained and resold keys. In this case, we confirmed activation keys were recently purchased from EA’s Origin store using fraudulent credit card information and then resold online. These keys may have been deactivated. Customers who may have been impacted should contact the vendor where they purchased the key for a refund."

The original story appears below.

Ubisoft has begun blocking access to some of its PC games having discovered they were acquired on the gray market.

A certain number of PC games reseller sites, such as G2Play and Kinguin, have come under scrutiny in recent months as they are known to sell Steam game codes at prices well below market value. It is how resellers buy these keys in the first place that many publishers and developers have scrutinized.

Now it emerges that Ubisoft commenced deactivating some PC games, such as Far Cry 4 and Assassin's Creed Unity, having determined they were acquired by resellers.

Consumers have already raised complaints about their games being deactivated on the Ubisoft forum, but the publisher insists this is a legal matter.

"We regularly deactivate keys that were fraudulently obtained and resold," the corporation told Eurogamer.

"In this case, we are currently investigating the origin of the fraud, and will update customers as soon as we have more information to share. In the meantime, customers should contact the vendor from whom they purchased the key."

Ubisoft is not the first company to take measures against grey market resellers. In May last year, Hotline Miami publisher Devolver Digital declared it was "actively cancelling" Steam keys sold on the reseller website G2A.

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Onefai

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I don't want to buy Cd keys anymore. I want the actual hard copy. At least I can look at the box.

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Desmondmil3s

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I have bought cd key of far cry 41 from CJS CD Keys site.

Hope it will be good for upcoming games. :(

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wookiegr

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It seems that the easiest solutions these days are always the ones that involve going out of your way to screw the customer over, and then undo all that just to do more work in damage control. Seems like the logical course of action....

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OrgeLambart

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<< LINK REMOVED >> or you could not buy game keys from shady websites that deal in stolen items... works for me 100% of time never had any game keys revoked that way.

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SpicaAntares

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<< LINK REMOVED >><< LINK REMOVED >>

You mean shady resellers like Steam? like when Devolver Digital removed keys from Steam?

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OrgeLambart

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<< LINK REMOVED >><< LINK REMOVED >><< LINK REMOVED >> I was talking about sites like the ones mentioned in this article, the only way Steam revokes any keys is if the person who buys the gift uses a stolen card. Or if the place you buy the keys reports those keys to steam and ask them to revoke them.

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Thanatos2k

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What an absolute debacle for Ubisoft. They should never have stolen these games back from people to begin with.

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Stebsis

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<< LINK REMOVED >> ...Why not? The game keys were most likely stolen/bought illegally, and in what country can you keep stolen stuff? Ubisoft has no reason to reinstate the keys but they still did, they've done some really, really stupid things last year and already this year with HoMM3 HD, but they weren't wrong in disabling the keys

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SpicaAntares

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<< LINK REMOVED >><< LINK REMOVED >>

Gamers didn't buy the games with stolen credit cards, these well-established sites probably didn't buy those keys with stolen credit card (and if they were the thieves you worry about then why are they reimbursing customers as we speak?) If EA sells Ubisoft keys to the grey-market then suddenly gives that stupid look of someone whom the check bounced... let them wipe their own 'back-end'.

When you do something stupid you wipe yours, let them wipe theirs. Why should we blame gamers for buying on the grey-market while they could've download thoses games with a few clicks for free? Why should we blame gamers for going on the grey-market when EA itself, the one responsible for this debacle, sold keys with their eyes close to the grey-market itself?

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Thanatos2k

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<< LINK REMOVED >><< LINK REMOVED >> Because Ubisoft GAINS nothing by taking the keys back. If I steal your stereo and the cops catch me, you obviously want your stereo back because when I took it you no longer had it.


The people who bought these keys from the second market retailers didn't take anything away from Ubisoft, who had already been paid for the keys and can produce them out of thin air infinitely. Thus, Ubisoft gains nothing but their scorn by taking them back. You think these people are going to go, "Aw shucks, guess I better buy it for full price from Uplay now"? No, it's straight to the high seas of piracy for them and possibly never buy anything from Ubisoft again.


If Ubisoft indeed got chargebacks on the stolen credit cards, then Ubisoft should go after the resellers who bought the keys from them with the bad credit cards. That way Ubisoft gets a tangible thing by suing them for the damages. Taking the keys back from people playing their game gets them nothing but disgust from gamers everywhere.

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UnbornCorpser

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<< LINK REMOVED >><< LINK REMOVED >> Unfortunately for you and your view Ubi has the law on their side with taking keys back. I don't care one way or another as I don't buy from sites or companies I don't trust and others should be more careful where they buy products from. GMG purchases would have saved people money and would have been safe from this issue.

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Thanatos2k

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<< LINK REMOVED >><< LINK REMOVED >><< LINK REMOVED >> What the law says and what's right often do not align, especially when it comes to copyright.


Nintendo is also "within their rights" to screw Youtubers, but it doesn't make them any less trash by doing so.

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UnbornCorpser

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<< LINK REMOVED >><< LINK REMOVED >><< LINK REMOVED >> And what you believe is right isn't fact or everyone else belief. Being right is held within the eye of the beholder and thus that is where law takes precedence.

I knew you would bring something else up like that and how in any form is Nintendo screwing them over. Those people decided to make videos on Nintendo's products on another companies site. I don't see any issue with what Nintendo is doing - if they have a problem with it they have all the rights and, hopefully the brain power, to move on to something else and not complain about it if they feel ripped off.


And like the person said above, Stebsis, they didn't even have to reinstate those keys but they did. This could be a publicity stunt to raise their image but at the same time if I ran a company based in video games and something like this happened you bet your ass I would reinstate keys after disabling the stolen ones. I just find it hard to believe there isn't anyone there at Ubi that didn't want to help return the product to those people that got ripped off. And honestly no one will know unless we asked them but based on current society no one will believe anyone so why even bother? I just choose to believe they are doing this because it is the right thing for them to do.

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ElectricHobo99

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I don't know how well AC Unity runs on a powerful PC, but the XB1 digital copy found in the bundle runs like absolute crap, with an uncommonly high incidence of framerate hiccups and jagged lines. The resolution looks decent running on a 240hz TV, but running smoothly, it does not.

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Pro-Aktivity

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Aaaaaand Unity is back in my uPlay account, I've yet to decide whether I should be happy or not.

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Desmondmil3s

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<< LINK REMOVED >> It is okay now.

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Pro-Aktivity

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<< LINK REMOVED >><< LINK REMOVED >> I dunno man, I suffered a lot at the hands of Unity. I hoped some time away from each other would help, but Unity came back too soon.

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seanwil545

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This is where it all started.

"After further investigation into the matter of keys that were fraudulently purchased on EA's Origin store"

Get your anti-fraud together EA.

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wookiegr

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<< LINK REMOVED >> I blame Titanfall.

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OrgeLambart

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why shouldn't they deactivate these keys if they were obtained by using stolen credit cards, that means Ubisoft never got paid. If someone uses a stolen card to buy keys and then resells them to people, why does that immediately become Ubi's fault.


Next time buy your keys from a legit source and don't worry about getting them deactivated. You buy from sites that allow users to sell keys to you, then you run the risk of those keys being deactivated, the same thing happens when people use stolen cards to buy up hundreds of Humble bundles then resell the keys.


those keys get deactivated because they weren't legally obtained. If a deal looks too good to be true, it probably is...

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Too-DementeD

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Why didn't you just do that in the first place?
HMMMMMMMMMMMMMMMMMMMMMMMMMMM?

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OrgeLambart

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<< LINK REMOVED >> they did it to help quell the hambones who didn't understand that they purchased a key which was purchased using a stolen CC, and thusly deactivated. Ubisoft did nothing wrong, it would be the same as if you purchased a diamond ring from a guy on the corner, then you later had that ring identified as one stolen from someone's home. The police would take the ring, you'd be forced to ask the street dealer for a refund.


Which at the time it got taken back the street dealer is already gone with your money and anyone else who purchased his stolen goods money. It's the buyers fault for not using common sense and thinking they could get one over on Ubisoft.

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Too-DementeD

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<< LINK REMOVED >><< LINK REMOVED >>I just wrote a big, three paragraph response, but it got deleted cos I accidentally clicked on a profile name. I'm not bothering to type it all out again, believe what you want to.

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StHapns247

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How many times does Ubisoft get to say "We're sorry" and be forgiven?

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OrgeLambart

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<< LINK REMOVED >> why should they be sorry, for deactivating keys which were fraudulently acquired? They didn't legally have to reactive the keys, the people who purchased them should use this a warning to know that buying keys from those sites are more times than not stolen and or illegally obtained.

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StHapns247

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<< LINK REMOVED >><< LINK REMOVED >> Punishing the person who paid actual money for your product is bad business; it is similar to the DRM argument in which paying customers are the ones who are punished for those who commit piracy. Pursuing legal action with the proper authorities against those who stole the keys and resold them is the right thing to do from a consumer perspective.

We're in a time where the value of a full priced digital product is under question and setting a precedent like this is going to sway people away from the digital purchase all together, not convince them to pay the full $60 AAA price tag.

On top of that Ubisoft has been under fire lately for producing questionable products, so any time they pull an anti-consumer move more and more people will question buying their games, especially digital purchases which cannot be returned if the game is broken.

It is my opinion that Ubisoft has some serious issues to deal with and if I was one of the people who bought one of these keys not knowing it wasn't legit and suddenly had my game deactivated for someone else's wrong doing I would think twice before buying another game from them.

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SpicaAntares

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<< LINK REMOVED >><< LINK REMOVED >>

"...if I was one of the people who bought one of these keys not knowing it wasn't legit and suddenly had my game deactivated for someone else's wrong doing I would think twice before buying another game from them."

I don't need to think twice about it. I'm not dropping a dime on upcoming Ubi games until senility gets the better of me, even some dime found by chance on the street.

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OrgeLambart

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<< LINK REMOVED >><< LINK REMOVED >> you didn't pay for the game, you paid for a key that was purchased using fraudulent means. Akin to buying stolen goods from someone. If police find out you bought those goods, even if you paid money for them the items would be confiscated because you never had the right to own them.


The only means of getting your money back would be going to the person who originally sold you them. IE the person who stole them. Which wouldn't be likely. Why is that concept so difficult to understand?


Next time buy it from a legit seller, and you'll never have to worry about getting keys revoked, buying from these reseller sites can and oftentimes will lead to your keys being revoked, the same as police finding stolen items in your possession will lead to those items being take away from you and given to the rightful owner.

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canuckbiker

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If prefer a non buggy game over an apology.

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DanZillaUK

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<< LINK REMOVED >> Then you are SOL I'm afraid. still, I'm right there with you, but dreams can only take one so far before reality smacks one in the face with the biggest fish it can grasp.

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BinaryLad

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I wasn't supposed to buy game download codes out of that unmarked van driving around the Walmart parking lot? Who knew?

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StHapns247

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<< LINK REMOVED >> I find it interesting that many people seem to be blaming the customers for knowingly buying from an obviously shady seller.

Exactly how is someone supposed to know that G2A is a shady seller? Their website looks no different than Greenman Gaming or GOG and just because their prices are low doesn't mean anything. Amazon offers huge discount on games from time to time, so does that mean Amazon is shady?

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BinaryLad

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<< LINK REMOVED >><< LINK REMOVED >> In case my sarcasm wasn't clear, I was saying that people should buy from a reputable source. Amazon=reputable source. Spam-email game store=not reputable source.

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StHapns247

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<< LINK REMOVED >><< LINK REMOVED >> Oh no, your sarcasm was crystal clear, but apparently my straight forward response wasn't.

How exactly does one differentiate between a reputable source and a not reputable source without first buying from one of them and getting burnt? When you visit G2A it doesn't say "We are a spam-mail game store that is not reputable."

Please enlighten me as how one determines reputable from not reputable without previous knowledge or hindsight.

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BinaryLad

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<< LINK REMOVED >><< LINK REMOVED >> Let's leave it at this: If it SEEMS too good to be true, it probably is.

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StHapns247

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<< LINK REMOVED >><< LINK REMOVED >> I can agree with that, but I think we should add "and investigating further could yield positive results."

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BinaryLad

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<< LINK REMOVED >><< LINK REMOVED >> Exactly.

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wookiegr

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I knew they could not pass up the opportunity for more DLC add-on sales.

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JamesJoule

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if this continues (most probably will) guess we'll see bankruptcy news in a few years

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gamer-pool

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i like far cay-4!!!

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gajbutler

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Punish the people who stole the keys, all this is doing is punishing people who were trying to support your game. This will just leave a bad taste in their mouth and they will be more likely to just torrent your games or not play them at all in the future.


Selling CD Keys isn't illegal, all they're doing is selling a retail copy and sending you the key instead of shipping the box. It makes no sense to punish consumers, report the sites or their sources who are willing to steal keys or whatever they're doing.

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canuckbiker

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The keys were purchased with stolen credit info and resold for profit. It would be illegal for them to not try and reclaim the products purchased with stolen credit cards. If you actually read the article they state "we are reinstating keys for consumers who already had successfully activated and started playing the games".

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Kyelo

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Watchdogs was the first PS4 game I bought...still not finished, dull as dishwater. Unity I bought after the major bugs but it just isn't Black Flag...still not finished either. Farcry I love but haven't bought 4 yet for fear of being burnt a 3rd time!

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canuckbiker

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Personslly I'm glad ac unity is not ac4. Ac4 was a great pirate sumulator, but a pointless assassin game. Unity gets back to the stealth, and political intrigue the first two games did well, and improved on the stealth/parkour aspects of it. I really like it, but I can understand that some others aren't too thrilled about the game aspects and setting.

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