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The Shutdown of Disney Infinity Is a Confusing Nightmare [UPDATE]

Disney's plans for the PC version are bizarre and unclear.


Update: We have received some clarification about the end dates of support for the PC versions of the game, although it's still complicated:

  • The PC version of the game bought directly through the Disney Infinity website will not be playable or available after September 30.
  • After March 3, 2017, the Windows Store version will not be playable.
  • The Steam version of the game will function normally (but without online support) indefinitely.

Original Story:

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Now Playing: Disney Infinity is Shutting Down - The Lobby

Earlier this year, Disney announced that it had ended production on the Disney Infinity series and it was essentially getting out of game development. Today, the company announced when it will end online services and support for the different versions of the games across all its platforms, and it's a confusing, contradictory nightmare.

Starting off with what we know for sure: All Disney Infinity online services and online multiplayer will be taken down by March 3, 2017, although services on some platforms will end earlier. Disney Infinity games on consoles and handheld devices will continue to function as normal indefinitely, albeit without online support. This means that if you play any Disney Infinity game on Xbox One, Xbox 360, PS4, PS3, Wii U, Wii, 3DS, or Vita, you'll only have to worry about the online services.

Support for community content (sharing Toy Box creations) will end for every version of the game on September 30.

Now we get to the weird part: PC, mobile, and Apple TV versions of Disney Infinity have a different fate than their console counterparts. The email provided to us from Disney implies that you will not be able to play the PC and mobile versions of the game starting September 30, and these versions will not be available on any storefront.

However, other parts of the email and Disney's own website tell a completely different story. The email goes on to state that you can play on the Windows 8 and Windows 10 versions of the game until March 3, 2017. It also says that the Steam versions of Disney Infinity 2.0 and 3.0, specifically, "will remain operational."

But then, one FAQ page on its website suggests that you'll still be able to play the Windows versions after all. It states, "The console and Windows Store versions of Disney Infinity are still available for download from their respective online stores, but all online services will be retired on March 3, 2017. However, you can continue to explore, adventure, and create on the console version of Disney Infinity without these online services."

Somehow, Disney isn't even entirely clear here, because on a different FAQ page it definitively says that the PC version will be made unplayable on September 30 and the Windows 8/10 versions on March 3.

Finally, adding even more confusion, a third FAQ page explains that the PC version will be unplayable and unavailable after September 30. It makes no mention of a different date for Windows 8/10.

You can read and try to make sense of the entire timeline according to the email Disney provided us below.

As of today (July 29, 2016):

  • No in-game purchases can be made within the PC, Steam version of Disney Infinity 2.0, iOS, Google Android, Amazon Android, and Apple TV versions of the game as this feature has now been removed
  • You can continue to make in-game purchases within the Steam version of Disney Infinity 3.0.

As of September 30, 2016:

  • You will no longer be able to log in to play the PC, iOS, Google Android, and Amazon Android versions of Disney Infinity, these will no longer be available on the respective app stores
  • The Steam versions of Disney Infinity 2.0 and 3.0 will remain operational with the exception of all online services and community features as these will be discontinued
  • Apple TV versions of Disney Infinity will be removed from the App Store
  • The Disney Infinity Community team will no longer be reviewing or approving any new Toy Boxes that are submitted to Disney for all console, mobile, and PC versions of the game. However if you are playing on any console, Apple TV, or Windows 8/10 versions of the game, you can continue to download your favorite Toy Boxes from the Community Content section until March 3, 2017

As of January 3, 2017:

  • No in-game purchases can be made within the Windows 8/10 versions of the game as this feature will be removed

As of March 3, 2017:

  • Apple TV and Windows 8/10 versions will no longer be available, supported or playable
  • All Disney Infinity online services and community features for all versions will be discontinued

This is the last step in Disney's cessation of game development. We will still see Disney properties appear in video games, though: the company announced that it will continue to license out properties to other developers and publishers. For example, Star Wars games are alive and well, with EA continuing to support Star Wars Battlefront and Visceral working on a new Star Wars action/adventure game.

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