Tech problems hit XBL video marketplace

Microsoft promises to refund users who didn't receive content they paid for.

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True on-demand TV has been a long-promised dream of many, and that dream appeared to move closer this week when Microsoft launched its Video Marketplace service. Offering TV programmes for keeps and movies to rent, the service quickly became a popular component of Xbox Live.

But as a result of "the extremely high number of downloads" over the first 24 hours, the site hit technical problems, which meant that content was delayed or, in some cases, never got to the user at all.

Xbox Live's director of programming Larry Hryb has described the first hours of the downloading service as an "unpleasant experience" for members but promised that Microsoft was working to resolve the issues.

He said on his official Xbox blog, "We've made progress over the past 24-hours, and the team is dedicated to fixing the issues and continues to work as fast as they can around the clock to get the service running as seamlessly as you have come to expect."

Anyone who ordered content which had not arrived would be given a full refund, he stated. He added that sometimes the message 'Points have been deducted...' would appear when users were downloading free content, and he reiterated that points were not being deducted for this.

People based in the US who had received error messages or not received their purchased downloads were asked to call XBL customer support on 1-800-4MYXBOX.

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