Stolen Metro Exodus Steam Keys Deactivated, Game Removed From Owners' Libraries

Be careful who you buy from.

27 Comments
Please use a html5 video capable browser to watch videos.
This video has an invalid file format.
00:00:00
Sorry, but you can't access this content!
Please enter your date of birth to view this video

By clicking 'enter', you agree to GameSpot's
Terms of Use and Privacy Policy

Now Playing: Epic Releases 2019 Roadmap for Epic Games Store - GS News Update

GameSpot may get a commission from retail offers.

Metro Exodus going exclusive to the Epic Games Store was a controversial move for publisher Deep Silver. Valve called the move "unfair to Steam customers," apologizing for the short window the company had to inform customers that Metro Exodus wouldn't be available through its platform. Despite this, Steam keys for the game were sold online, and it turns out that those keys were stolen--and have now been deactivated as a result.

According to an update on the game's official Steam page, these keys for Metro Exodus on Valve's platform will no longer work. "These keys have been obtained illegally from the factory where physical key printing had taken place prior to the announcement of exclusivity with Epic Games," publisher Deep Silver wrote. "Due to the criminal nature of these keys, all unlicensed keys have been deactivated and activation/download of Metro Exodus without the executable file is no longer possible."

Further, Metro Exodus will be removed from your games library if you got one of these illegal Steam keys. "In addition, the software will be removed from the Steam library of any players using an unauthorized code. The keys being sold on this platform are stolen goods, and are therefore illegal."

So what's Deep Silver's recommendation after the company removes the game from your games library? "If you have been affected we strongly recommend you contact the seller who sold you the unlicensed key and demand a refund," it said.

Deep Silver says only two distributors were legally authorized to sell Metro Exodus on PC at launch: Humble Bundle and the Razer store. While the game's currently exclusive to the Epic Games Store, Metro Exodus will be sold on Steam after February 14, 2020.

Metro Exodus recently received a New Game Plus in the Ranger Update, a 6GB update that adds a host of new features and various tweaks. In addition to New Game Plus, the Ranger Update comes with a fourth controller sensitivity preset, platform-specific improvements and additions, addresses numerous bugs and crashes, and adds full Ukrainian localization. The Ranger Update is available now for PC, PS4, and Xbox One.

Got a news tip or want to contact us directly? Email news@gamespot.com

Join the conversation
There are 27 comments about this story
27 Comments  RefreshSorted By 
GameSpot has a zero tolerance policy when it comes to toxic conduct in comments. Any abusive, racist, sexist, threatening, bullying, vulgar, and otherwise objectionable behavior will result in moderation and/or account termination. Please keep your discussion civil.

Avatar image for Massacher
Massacher

225

Forum Posts

0

Wiki Points

0

Followers

Reviews: 76

User Lists: 1

I bought a physical disc copy and installed it. It is via the Epic launcher. And my game is gone from the library. So wtf Epic. Get your shit fixed or you will go bankrupt.

Avatar image for quinnd6
quinnd6

558

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

I won't buy Metro Exodus until Deep Silver cop themselves on and give the people who bought those keys back their game. They thought they were buying the game so f deep silver I'll boycott the greedy bastards.

Avatar image for WarFox89
WarFox89

469

Forum Posts

0

Wiki Points

0

Followers

Reviews: 9

User Lists: 0

Stop talking about buying physical copies like it’s the solution. No one buy physical games nowadays and if you still do you are an ancient dinosaur AF. Especially that almost any game is tied today to some service account [ea/ubi/activision/sony etc.] so if they want to block you from playing the game or using your account they can anytime do this. I bet most of you don’t bother to read the EULA when you install your games. If you weigh all the pros and cons of having all your games in digital copies or physical - there are hell a lot more pros in buying digital.

Avatar image for Massacher
Massacher

225

Forum Posts

0

Wiki Points

0

Followers

Reviews: 76

User Lists: 1

@WarFox89: Ok fine. I'll just pirate games from now on. They won't be able to stop me from playing when I don't use their shitty fucken launcher.

Avatar image for supermariomelee
supermariomelee

176

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

@WarFox89: Do they even make physical disc copies of current PC games anymore? I never see stores actually carry them, just console games.

Avatar image for WarFox89
WarFox89

469

Forum Posts

0

Wiki Points

0

Followers

Reviews: 9

User Lists: 0

@supermariomelee: They make them but physical sales on PC are extremely low.

Avatar image for imajinn
Imajinn

909

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 5

@WarFox89: Collectors must be dinos then.

Avatar image for WarFox89
WarFox89

469

Forum Posts

0

Wiki Points

0

Followers

Reviews: 9

User Lists: 0

@imajinn: They are

Avatar image for WarFox89
WarFox89

469

Forum Posts

0

Wiki Points

0

Followers

Reviews: 9

User Lists: 0

Stop talking about buying physical copies like it’s the solution. No one buy physical games nowadays and if you still do you are an ancient dinosaur AF. Especially that almost any game is tied today to some service account [ea/ubi/activision/sony etc.] so if they want to block you from playing the game or using your account they can anytime do this. I bet most of you not bother to read the EULA want you install your games. If you weigh all the pros and cons of having all your games in digital copies or physical - there are hell a lot more pros in buying digital.

Avatar image for Jinzo_111887
Jinzo_111887

2272

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

People probably would have bought from Steam if Deep Silver didn't... oh I don't know... removed the game from sale prior to launch for an entire year.

Avatar image for tsunami2311
tsunami2311

984

Forum Posts

0

Wiki Points

0

Followers

Reviews: 1

User Lists: 0

eh i feel sorry for the people that didnt know any thing about this and bought those keys. one more reason why all digital game on PC should be centralized around 1 distributions platform, like Console digital games are distributed only threw respective consoles platform

Avatar image for King_Pazuzu
King_Pazuzu

143

Forum Posts

0

Wiki Points

0

Followers

Reviews: 1

User Lists: 0

Lol. they would have paid for these keys if they could...

Avatar image for huyi12
HUYI12

438

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 5

I know the keys were stolen but it's amazing how easy they can remove a game from your library like that, digital really is disposable.

Avatar image for masterfrankgrimes
MasterFrankGrimes

249

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 5

Physical is the only way to prevent liberals from taking everything away. If you buy digital, you only have yourself to blame.

Avatar image for Ultimate_Noob
Ultimate_Noob

103

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

Edited By Ultimate_Noob

@huyi12: Online we very much do buy disposable products, since it's a digital license not a game. I'm not defending shady resellers but the thing is, it costs the publisher virtually nothing (other than theoretical sales) to reproduce a license; this isn't the same as recalling stolen merchandise.

I wouldn't be surprised if all the people affected by this just put on a pegleg instead. Though when it comes to unauthorized resellers, you may as well be doing that in the first place.

Avatar image for huyi12
HUYI12

438

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 5

@Ultimate_Noob: good point there but it will just encourage them to take the alternative route, not sure who to blame in that case, the publishers for that or the consumers.

Avatar image for Ultimate_Noob
Ultimate_Noob

103

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

@huyi12: I think in the ideal situation (not the likely one), Deep Silver's customer support should let people who bought illegitimate keys verify proof of it, and get a legitimate key from them after the cancellation. Because as far as the consumer's end goes, they already paid for the product - but they then got it taken away. They probably can't even get a refund from the reseller because I bet that asshole went off the radar right after unloading the keys.

One could argue it's lesson learned, but I think there should always be rectification for any consumer genuinely unhappy with the outcome of their trade. And Deep Silver's brand could definitely use the goodwill gesture.

Avatar image for huyi12
HUYI12

438

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 5

@Ultimate_Noob: and your absolutely right, i don't think it's the consumers who should be to blame for this, they did purchase and not pirate the game they just got a bad deal from someone who was selling these keys to unknowing customers, if anything it should be the sellers who should be punished for this for trying to make a profit from them.

Avatar image for Jinzo_111887
Jinzo_111887

2272

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 0

@huyi12: I blame Deep Silver. If they hadn't made the game an Epic Store Exclusive, those keys would have likely been sold legitimately instead.

Avatar image for huyi12
HUYI12

438

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 5

@Jinzo_111887: and all due to exclusive rights all these mess has happened.

Avatar image for gamingdevil800
gamingdevil800

6614

Forum Posts

0

Wiki Points

0

Followers

Reviews: 75

User Lists: 0

@huyi12: They can close your whole account for whatever reason they like and no complaint or court case would be able to reverse it due to the user agreements we all sign up to. It's why I'm totally against the google streaming service and buy the majority of my games physically.

Avatar image for Massacher
Massacher

225

Forum Posts

0

Wiki Points

0

Followers

Reviews: 76

User Lists: 1

@gamingdevil800: lol piracy ftw

Avatar image for lion2447
lion2447

892

Forum Posts

0

Wiki Points

0

Followers

Reviews: 1

User Lists: 0

Edited By lion2447

@gamingdevil800: When it comes to PC though, phyical is nothing more than a piece of plastic used to transfer data to you faster. The blocking the game still comes into play. Almost all physical releases still require activation or a company store (Steam, Epic, Uplay, etc.) before the game can be played. If the company of the game decided to remove the game from play, then a physical copy can still be rendered useless. Consoles at least haven't gone this far and by the mass backlash against Microsoft for their online only policy, it will be ok for a good while yet.

As for Google's streaming platform, I fully agree with you. I don't remember seeing any mention of the longevity of any of the games on the platform. It sounds more like a netflix style platform, where you pay for the service only and the games are chosen by Google. It would really suck to be in the middle of playing a game only for it to be rotated out of availability.

More pressing for any streaming game service is the amount of data it consumes. Even with an unlimited plan, most Internet services are neighbourhood connections, meaning more slowdown could occur if many people in the same neighbourhood use the service at the same time. With a monthly cap, forget it, those services could chew through them in no time.

Avatar image for huyi12
HUYI12

438

Forum Posts

0

Wiki Points

0

Followers

Reviews: 0

User Lists: 5

@gamingdevil800: oh believe me it will stand up in court, the EU laws are different here anyway but yes this is a reason to buy physical.

Avatar image for gamingdevil800
gamingdevil800

6614

Forum Posts

0

Wiki Points

0

Followers

Reviews: 75

User Lists: 0

@huyi12: The EU is pretty much in big businesses pocket much like the US, sure you could waste a lot of money taking your case to the EU court but I doubt it would be fruitful.

Avatar image for WarFox89
WarFox89

469

Forum Posts

0

Wiki Points

0

Followers

Reviews: 9

User Lists: 0

Be careful who you buy from indeed