Sony Apologizes For PS5 Voice Recording Confusion, Says It's Used For Reporting Harassment

The PS5 will not be sending your voice chats to Sony, but you can use them to report abuse.

21 Comments

Following the controversy surrounding the PS5's voice chat functionality--and Sony having to clarify that it would not be recording your voice through the console--the company has offered an apology and a better explanation of how chat is going to work on the system.

In a post on the PlayStation Blog, SIE VP of Global Consumer Experience Catherine Jensen said that the voice chat recording function will be used for players to report harassment while playing games. The most-recent five minutes of a voice chat will be available to players to record and send to Sony's consumer experience team to make a decision.

The notification players see that lets them know they may be recorded is likely a matter of legality. In certain regions, including some parts of the US, it is illegal to record someone's voice without their consent.

"Please note that this feature will not actively monitor or listen in on your conversations--ever--and it's strictly reserved for reporting online abuse or harassment," Jensen said. She added that users will not be able to opt out of this feature in order to ensure that everyone is held accountable if they are being abusive online.

So there you have it: Sony isn't spying on you with the PS5. Microsoft ran into similar controversy at the start of the Xbox One's lifespan because of its Kinect voice functionality, which listened for a voice command to turn on. Microsoft has since discontinued Kinect and unlike Sony, isn't even offering a camera for its console at launch. A lot can change in seven years.

Sony also said it's looking into making changes to the PS4's party system after receiving similar feedback. Following the system software 8.00 update, players began seeing a notification letting them know their chats could be recorded, similarly to how it will work on PS5. No change has been made to reverse any of this, but Sony says it has heard this feedback and will update players with more information. It's possible this also relates to parties and other messages being more closely linked.

The PS5 and PS5 Digital both launch on November 12, just two days after Microsoft's Xbox Series X and Series S. You can check out our preorder guide for the latest info on the console as well as its accessories. You won't want to miss your chance to get angry at Demon's Souls from day one.

Please use a html5 video capable browser to watch videos.
This video has an invalid file format.
00:00:00
Sorry, but you can't access this content!
Please enter your date of birth to view this video

By clicking 'enter', you agree to GameSpot's
Terms of Use and Privacy Policy

Now Playing: 9 Biggest PS5 UI Changes

Got a news tip or want to contact us directly? Email news@gamespot.com

Join the conversation
There are 21 comments about this story