Sony Apologizes For PS5 Preorder Fiasco, Says More Are Coming Soon

Sony says you'll be able to preorder more PS5 systems within the next few days.


Following September 16's PS5 preorder fiasco, which saw the console go on sale at several retailers without proper warning, Sony has offered an apology. It also promises that you haven't missed out on your chance to get the system this year if you couldn't snag a preorder earlier.

Writing on its official Twitter account, PlayStation said its preorders could have gone "a lot smoother" and that it would be releasing more of the systems for preorder in the next few days via retailers.

Please use a html5 video capable browser to watch videos.
This video has an invalid file format.
Sorry, but you can't access this content!
Please enter your date of birth to view this video

By clicking 'enter', you agree to GameSpot's
Terms of Use and Privacy Policy

Now Playing: Has PlayStation Done Enough? | Generation Next

Big stores such as GameStop, Amazon, Best Buy, Walmart, and Target already began selling the console, with many running out of stock in mere minutes. Some of these stores, including Walmart, have allocated a small amount of systems in the few days since, and Sony also held a lottery of sorts to determine who could order the PS5 directly from the company. For those who got into this, it appeared they had a relatively high stock, possibly because bots weren't able to buy any of them.

The issue was that Sony said it wouldn't be opening up preorders until the following day and had even told The Game Awards producer Geoff Keighley that there would be ample warning before they went on sale.

In contrast, Microsoft said the exact time it will begin preorders on the Xbox Series X and Xbox Series S already: September 22 at 8 AM PT / 11 AM ET. That may not mean everyone who wants one can order one, but it at least levels the playing field. The new Xbox and PS5 are scheduled to release just two days apart on November 10 and 12, respectively, with the top-end models both costing $499. Their internal specs are very similar, with the Xbox Series X being more powerful by a slight margin.

The products discussed here were independently chosen by our editors. GameSpot may get a share of the revenue if you buy anything featured on our site.

Got a news tip or want to contact us directly? Email

Join the conversation
There are 61 comments about this story