Quantum Break Dev Apologizes for Bugs, Details All Known Issues and Solutions

Developer says it's "working diligently" to make things right.

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Now Playing: Quantum Break - Review

Alan Wake developer Remedy's new Xbox One and PC game Quantum Break launched on April 5 to a mostly positive critical reception and strong sales, but it hasn't been entirely smooth sailing. Players have discovered a number of issues with the PC version, and now, Remedy has apologized for the problems and published a list of known issues. The company is "working diligently" alongside Microsoft to improve the experience through future updates.

No Caption Provided

"We are aware that some players are facing issues with the Windows 10 version of Quantum Break and some extent on Xbox One," Remedy said in a forum post. "We want to let you know that we are working diligently with Microsoft Studios on addressing all the feedback."

"We are paying close attention to forums and the discussion online about Quantum Break and are doing our best to solve the issues you are experiencing."

One of the key problems with Quantum Break's PC version relates to frame rate stuttering. Remedy said it made a "major rounding error" for the game's release and is now working on a solution that should be available in a title update coming in the "near future."

On the subject of general performance issues, Remedy said the game can experience slow rendering in some cases, particularly after a longer play session. Remedy said this problem is "very rare," but all the same stressed that it's committed to working with AMD and Nvidia to improve experience overall.

Another problem with Quantum Break's PC edition was that the game lacked an exit button to quit from the main menu. "We hear you!" Remedy said, explaining the upcoming title update will add this option.

Additionally, some players have called for the ability to adjust the Quantum Break image settings to turn off features like the "film grain" look. Despite this being a design choice, Remedy said it wants to give players more options and as such, the ability to turn off film grain will come in a future update.

Below are all of the Quantum Break issues Remedy is working on now, as well as workarounds where available. For more on Quantum Break, check out GameSpot's review and what other critics are saying.

Windows 10 Issues & Solutions

Stuttering Frame-Rate / Frame Pacing

  • There was a major rounding error introduced into our refresh rate predictions on shipping. A solution to this issue is already being worked on; we expect it to be resolved in a Quantum Break Title Update launching in the near future.

Windows 10 Performance Issues

  • Remedy is looking into how to improve the overall performance of the game. Part of that is working closely with AMD and Nvidia to address issues and improve the gameplay experience.
  • Sometimes, after a longer play session, the game can end up to a state where the video memory becomes fragmented, and an important asset gets moved to system memory, which slows the rendering performance significantly. This problem is very rare and Remedy will continue to investigate and improve the video memory behavior in future updates.
  • If you experience this issue, exiting and restarting Quantum Break will resolve this issue for now. This is one way to identify if you have encountered this issue or if it’s another potential problem.

Graphics Drivers:

  • We recommend, for AMD Radeon GPUs, AMD Radeon Software Crimson Edition 16.4.1
  • We recommend, for NVIDIA GPUs, 362.00 from NVIDIA.

Keep in mind, these drivers might have an impact on other software on your computer.

Windows 10 Frame Rate Locked?

  • In May, Microsoft will be enabling the ability for developers to disable v-sync and adding support for G-Sync and Freesync monitors. This means that UWP games running in full screen, borderless windowed mode will have all of the performance advantages of traditional full screen exclusive mode.

No Option to Quit from Main Menu

  • We hear you! By popular demand, we are adding an exit option to the main menu in an upcoming title update. For now, similar to all Windows 10 apps, you will need to use Alt-F4 or move the mouse cursor to top right corner of the window to the see the X icon, which you can click to exit the game.

Crashing on Launch

  • We have been able to repro at least one reason for a rare crash on launch--with some SIMD instructions that require SSE4.1. We are working on fixing that in a future title update, and will fix any other issues we find as they are reported.

Image Quality

  • We are working on giving users more control to turn on and off features like film grain. We love the artistic choice for our game, but we also want to give PC gamers more choice and this will come in a future update.

Does Quantum Break support SLI or other multi-GPU solutions?

  • Quantum Break on Windows 10 unfortunately doesn't support DirectX12 multi-GPU rendering. Due to the engine architecture, the work needed to support multiple GPUs would have been significant and out of scope for Remedy for Quantum Break.

Render technique and resolution on Windows 10

  • The Windows 10 version of Quantum Break uses the same reconstruction method as on Xbox One. If your resolution is set to 1080p, the game temporally reconstructs the image (except UI) from four 720p buffers rendered with 4xMSAA, just like on Xbox One. Engine assigns input geometry samples from 4xMSAA rendering into shaded clusters in order to maximize covered geometry while keeping the performance on acceptable level by reducing expensive shaded samples. When you change the resolution, the buffers used to construct the image are always 2/3rds of the set resolution, i.e. in 2560x1440 they would be 1706x960.

Download Issues

  • We are aware some users are having issues downloading the game from the Windows Store. There are some known bugs with the way the progress bar is rendered. Microsoft is standing by to help anyone who has issues downloading and the Windows 10 Anniversary Update this summer will massively improve the overall experience for these kinds of big games.

General Issues & Solutions (Xbox One and Windows 10)

  • Light Flare / Blinking Lights
  • This is a known issue. A permanent fix is being introduced in the next Title Update in the near future. For now, the problem can be resolved by exiting and re-launching the game.

Film Grain

  • This is an artistic choice from Remedy Entertainment. We wanted a cinematic look for our game and "film grain" is part of that look. Depending on the brand of TV you use or if your Xbox One is connected to a monitor, the film grain can look very different. Always use "Game Mode" on your television if such a feature exists. Make sure you adjust your sharpness setting down on your monitor or TV as well as the brightness setting in Quantum Break.

Ambient Subtitles

  • While atmosphere is an important part of Quantum Break, we decided to not include subtitles for ambient sound (e.g.– in-game radio broadcasts) to ensure those subtitles did not conflict or overlap with the subtitles for actual character dialogue.

No Dialogue on Xbox One

  • If your game is missing dialogue, this is probably because you are listening in stereo, but the Xbox One is set to play back surround 5.1 or 7.1.

To solve this on Xbox One:

  • Scroll left from Home to open the guide
  • Select Settings
  • Select All Settings
  • Select Display & Sound
  • Select Audio output
  • Set the output to Stereo

Cloud Save Issue on Windows 10 and Xbox One

  • Cloud save issues with the Windows 10 version of Quantum Break have been resolved with the March update (Windows 10 Version 10586.164, 64-bit only). To avoid any issues, please switch Microsoft accounts before signing in to the Xbox app and/or check Windows Update to ensure that you are using the latest version of Windows 10.
  • We are aware of this issue on Xbox One and are working to address it in a future update. To avoid any issues, please quit the game before turning off your console

Got a news tip or want to contact us directly? Email news@gamespot.com

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Avatar image for GarGx1
GarGx1

The game's a mess on PC and that shopping list barely covers the worst of it.

My 980ti runs around 0 - 5 fps at 1440p on low settings and is obviously completely unplayable, I can maybe get 30fps (hard to tell on a windows app) at 1080p and high. For comparison I can run The Witcher 3 on max settings with full hairworks etc. at 1440p and around 60fps.

Where's the option to switch off the eye wateringly bad Depth of Field and Motion Blur, which are worse than that in The Order? A guy standing 2 feet away is out of focus.

Basically they've taken the Xbox One game ported it directly onto PC and called it done. I'll never give Remedy another penny nor will I ever buy another game from the Windows App Store

Avatar image for earielmb
earielmb

Quantum Broken ;)

Avatar image for louixiii
LouiXIII

DAMN!!! That's a grocery list

Avatar image for bigfootpart2
bigfootpart2

Pathetic. None of these ever should have been issues. Also, why is it not on Steam?

Avatar image for thespicychiken
TheSpicyChiken

@bigfootpart2: because Microsoft is pushing their gaming platform. That windows store garbage.

Avatar image for moonco
Moonco

The initial release of Batman: Arkham Knight was far worst. Guess some developers just don't give a damn about the PC port

Moderator
Avatar image for GarGx1
GarGx1

@Moonco: Actually it wasn't because at least with Batman AK you could edit the game's .ini file and make some manual alterations

Avatar image for elheber
elheber

We hear you! By popular demand, we are adding an exit option to the main menu in an upcoming title update.

I like this.

It's like if Volkwagen said, "We hear you! By popular demand, we will include normal door handles on the inside of our next Golf. For those of you that can't wait, you can still exit the car by finding the hidden latch near the corner and swiping vertically until a crank lever appears. Not sure why you'd want a regular door handle but, oh well, you folks sure are crazy."

Avatar image for MJ-X
MJ-X

@elheber:

Totally agree, they made it sound like its a strange feature that they will provide because for some reason a noticeable number of people asked for it.

Avatar image for girlusocrazy
GirlUSoCrazy

Are they going to solve the problem where we can't make community fixes or mods?

Avatar image for heavygavel
HeavyGavel

@girlusocrazy:It's up to Microsoft. Unfortunately Phil's Penzor claimed they will be releasing support for "Store-approved mods only", and nobody asked how anything will be available to mod if said mod needs an "approval" -which is granted after it's done- in the first place. It's like leaving the combination inside the safe, or that Woody Allen joke "I'd never join a club that would allow a person like me to become a member."

Avatar image for girlusocrazy
GirlUSoCrazy

@heavygavel: Sounds anti consumer. I should be able to decide whether I want that limitation or not.

Why can't I install a mod that removes the film grain if I hate it. Here the developer clearly doesn't even want the option to turn it off, but the community could easily make it if they wish. But nope, MS really wants to have another G4WL screwup for games on PC. They just can't do it right.

Avatar image for MJ-X
MJ-X

@heavygavel:

As much as I want to play QB and GoW I just can't bring myself to use the horrible closed ecosystem with major restrictions in an OS that is defined as being open.

Steam did it, why can't they?

Its not like these AAA games will be multiplatform so why force it into the ecosystem.

Avatar image for bluebird08
bluebird08

How do you release a game without a quit button?

Avatar image for moonco
Moonco

@bluebird08: Does unplugging the computer from the wall outlet count as a quit button :-)

Moderator
Avatar image for elheber
elheber

@bluebird08: It technically has a quit button. If you've ever used a Windows 8 or 10 program in that weird app/mobile/tablet/surface mode, it's basically the same thing. You have to hover your mouse on the top edge for a moment until an X button pops up in the corner.

For any regular player who doesn't use Windows mobile apps (pretty much everyone), this is just like some crazy stealth quit button. When the game is in full-screen, it looks like a normal full-screen PC game where you wouldn't expect a secret hidden quit button.

Avatar image for deactivated-5a1d4b615a3a3

@bluebird08: It has a quit button, the X in the top right hand corner like with any application. It just doesn't have a quit option on the main/pause menu

Avatar image for joshrmeyer
JoshRMeyer

@pspearman: does this game have that x up there the entire time? I thought it was full screen? The last game I've seen on PC that had the x to close it was minesweeper... actually that might of had a quit button.

Avatar image for girlusocrazy
GirlUSoCrazy

@pspearman: I thought this game runs in a borderless window? Doesn't that mean there isn't a title bar with _ [] X ?

Either way going into options and turning off full screen to quit and then turning it back on the next time you play is dumb

Avatar image for heavygavel
HeavyGavel

@girlusocrazy: Borderless means no title bar, which is a border.

Avatar image for girlusocrazy
GirlUSoCrazy

@heavygavel: That's what I figured, so then you can't just click X to close like @JoshRMeyer sez

Avatar image for deactivated-5a1d4b615a3a3

@girlusocrazy: The title bar scrolls into view when you move your cursor up to the top so technically, its a borderless window/maximized hybrid.

RotTR, GoW and Killer Instinct all do this, its a feature of UWP

Avatar image for Phelaidar
Phelaidar

"Ambient Subtitles

While atmosphere is an important part of Quantum Break, we decided to not include subtitles for ambient sound (e.g.– in-game radio broadcasts) to ensure those subtitles did not conflict or overlap with the subtitles for actual character dialogue."

This item is absurd. By that, they just flat outdiscarded part of their audience that is hearing-impaired.

This is absurd, to make a choice like this and not take into consideration that a feature like this is used for accessibility.

Avatar image for girlusocrazy
GirlUSoCrazy

@Phelaidar: Agreed. They could have put those subtitles in a floating window near the object in-game, or made them in a different font/color and along the top of the screen and kept dialog on the bottom of the screen. Many movies/TV shows do this for background dialog.

There are so many things they could do here to solve this.

Avatar image for brian_ghattas
Brian_Ghattas

Remedy is your typical ignorant and uncaring European developer. They are one of those companies that only care about bags of money and nothing else. They refuse to take any real blame for the issues with the game other than "Shit happens."

Avatar image for girlusocrazy
GirlUSoCrazy

@brian_ghattas: You love a broad brush

Avatar image for brian_ghattas
Brian_Ghattas

@girlusocrazy: Yes, I do. I'm liking your comment just for recognizing it.

Avatar image for skipper847
skipper847

Tomorrow is 10 days after release. I wonder if w get our free PC code?.

Avatar image for heavygavel
HeavyGavel

"There was a major rounding error introduced into our refresh rate predictions on shipping."

Poetry.

Avatar image for Kruiz_Bathory
Kruiz_Bathory

Remedy cares about pc gamers eh? I wanted to buy it on xbox so I could play on pc but after seeing all the issues( even when you see them in gears and other porta) you kinda have a little bit of hope this will be better. But it wasn't. Oh well I hope they fix it for those who bought it :) I'll just wait for it to be released in another store tbh.

Avatar image for elmarine2064
elmarine2064

How about you remove my eye patch because I got a free copy with the digital pre-order?! I didn't pirate the game!!!!!

Another note: "By popular demand you're adding an exit button? WTF? Every game has an exit button, it's the norm!!!!

Avatar image for darth_rambo71
Darth_Rambo71

After playing the final boss (Hard mode) and dying (125+ times - I shit you not), I started experiencing stuttering and falling though the geometry on the XO version.

Still haven't beat the final boss yet.....

Avatar image for Mr_Mark_Legion
Mr_Mark_Legion

when these issues are fixed will the title of the game change?

Avatar image for zerofrust
Zerofrust

The only solid work around to avoid all this :

Do not buy any PC game on windows store as long as the store has all those UWP shenanigans.

And to all those morons who preordered the game: HA! HA!

Avatar image for stickybun
stickybun

@zerofrust: The game is good. I don't pre-order anything... but guess what? Sometimes Gamespot gets it wrong. This game is not a 6. Division is not an 8. DriveClub is not a 5. Shitting on a game based on a couple reviews when the majority of gamers and reviewers are enjoying it is stupid. Some of my favourite games are "6's".

Avatar image for elmarine2064
elmarine2064

@zerofrust: no HAHA here. I got a free copy of Alan Wake! HAHA

Avatar image for dhracox
DhracoX

@elmarine2064: same here, had never played it before and im loving it!! (loved QB too).

Avatar image for zerofrust
Zerofrust

@elmarine2064:

If you had to BUY something to have that "free" copy...

Newsflash: it wasn't free. You got it at a reduced cost...and you still end up with a halfassed QB port.

Avatar image for elmarine2064
elmarine2064

@zerofrust: Let's see, Alan Wake $19.99, American Nightmare $9.99, QB 59.99, QB PC $59.99 = $149.96 - $59.99 for digital pre-order = $89.97 in savings. Now tell me how I paid for it at a reduced cost??

Avatar image for lrdfancypants
lrdfancypants

"Quantum Break launched on April 5 to a mostly positive critical reception"

The only way to resolve this animosity and restore order to the GS offices is to have a caged cubicle match of rock, papers and scissors where both Eddie and Peter enter and a victor named.

It's obvious that Peter must exert dominance or forever be exiled to a table for one in the GS break room.

Avatar image for shane33046
shane33046

Its all, good, we'll just release the game with issues, they'll still buy it. Then we'll release a patch and apologise, we're great at phoney apologise. They'll buy anything these days buggy or not.

Avatar image for 6t4gp
6T4GP

@shane33046: are you talking about Render or every game dev lately?

Avatar image for shane33046
shane33046

@6t4gp: all of them

Avatar image for 6t4gp
6T4GP

@shane33046: I guess being a PC gamer also I'm use to it. I understand the PCs have millions of hardware combinations and it's hard to test configuration. Maybe I'm lucky or because I have beta tested a lot of games and built and maintain my own gaming PCs, I can figure out a way around problems. Console problems like drive club is ridiculous.

Avatar image for R4gn4r0k
R4gn4r0k

The review video played when I opened this article.

One of the downsides explained in the video is that you can't crouch and shoot at the same time... This was a conscious decision by Remedy. They didn't want to emulate Gears of War cover mechanics. Just like the destructible environments, not being able to crouch behind cover and shoot is meant to keep you on your feet, to use your powers at all times.

The reviewer clearly didn't understand what this game was about. For me, however the game was a solid experience. And I hope they fix the PC version soon so I can replay it on PC.

Avatar image for bekyuubi
bekyuubi

It only took one whole week to respond.

Avatar image for girlusocrazy
GirlUSoCrazy

@bekyuubi: They probably deserved a little sleep after getting that game out the door

Avatar image for davillain-
DaVillain-

After beating Quantum Break last week, I love the game, enjoy it for what it's worth, I got all of my codes for Alan Wake, American Nightmare, and windows 10 versions yesterday and honestly, I'm not gonna replay the game on PC, the Xbox One version was good enough for me and I'll play QB windows 10 version somewhere down the road if I get bored.

Avatar image for Rushaoz
Rushaoz

@davillain-: The game came with PC codes for Alan Wake too?

Avatar image for girlusocrazy
GirlUSoCrazy

@Rushaoz: If you preorder only