Payday 2 Dev Issues Apology After Weeks of Backlash
Studio representative promises to hold meetings with modders, moderators, and community.
In the wake of a thunderous backlash to controversial microtransactions policies, PayDay 2 developer Overkill has issued an apology to fans and says it will hold meetings with the community in the hope of reaching a mutual understanding.
WoW Classic Season of Discovery - What's New Trailer Suicide Squad: Kill the Justice League | Official Deadshot Trailer Best and Worst Odds: Game of the Year at Game Awards 2023 | ODDSMAKER Fallout 76 - Season 15: The Big Score Cookie Cutter Xbox Series X / S Announcement and Release Date Trailer FANTASY LIFE i: The Girl Who Steals Time – The FLi's Makeover Trailer Microsoft Xbox Press Conference Gamescom 2017 We Have The Time Of Our Lives With Night Trap Remastered Trial Of The Sword On MASTER MODE - Zelda Try-Force We Return To The 90's With Sonic Mania How Many Headshot Punches Can We Get on PUBG Mondays We Try To Put Paperboy 64 Out of Business - Game Dump
The dispute between Overkill and its community had become so envenomed that, in mid-November, the game's Steam moderation team announced it would go on strike following a series of death threats. An open letter penned by a moderator, going by the name Ashley, stated that "I personally cannot sit by when they [Overkill] continue to promote immoral business practices."
Now, in a response written by Overkill brand director Almir Listo, the developer has for the first time admitted making mistakes in the way it has engaged with its community.
"The past few weeks have been some of the most challenging in the history of this community. Players have been angry with us, media have written about us en masse and our volunteer moderators went on strike. For all the distress we've caused the past few weeks, I'd just like to take the time and say that we’re sorry. We've done a lot of things right in the past, but these past few weeks we screwed up.
"We need to get better at many things, and we will do our best to improve as soon as possible."
While there are not yet any promises of changes to microtransaction policies, which is the issue that lies at the heart of the community's uproar, Listo has already held a public meeting with PayDay 2's Steam moderator team (video), and promises that more meetings will follow.
Last Bullet, a well known mod team for the game, will be flown to Overkill's Stockholm studio in January, while the high-profile Russian player PeaseMaker will make contact with one of the developer's representatives in December.
Meanwhile, the development team is also going to be more actively participating in community feedback, Listo claimed.
"For some time we haven't been active in our own forums. We’ve been reading your feedback and clearing bugs, but we haven’t engaged you in discussions. This has alienated us somewhat, and for that we apologise," he said.
"Starting next week, you will see the presence eight different Overkill members talking to you in discussions and taking an active role in the community. We’ll introduce these and what their role is in the studio in a thread in the forums during the week to come. We need to get better at communicating with you and this is one of our first steps in doing so."
Despite previous assurances that Payday 2--a co-op first person shooter centred around heist missions--would "never" include microtransactions, in mid-October its developer Overkill introduced special safes that could not be cracked by conventional means. Only a special kind of drill, which costs $2.50, could be used to open these safes.
WoW Classic Season of Discovery - What's New Trailer Suicide Squad: Kill the Justice League | Official Deadshot Trailer Best and Worst Odds: Game of the Year at Game Awards 2023 | ODDSMAKER Fallout 76 - Season 15: The Big Score Cookie Cutter Xbox Series X / S Announcement and Release Date Trailer FANTASY LIFE i: The Girl Who Steals Time – The FLi's Makeover Trailer Resident Evil 4 Adds Mercenaries and Microtransactions | GameSpot News Fallout: New Vegas 2 Rumors Explained | GameSpot April Xbox Game Pass Games Revealed | GameSpot News Over 15 Free Games To Claim In April | GameSpot News New Witcher Game Plans Have Changed | GameSpot News Elden Ring Death Count Revealed | GameSpot News
The rewards inside were weapon skins that provide various boosts to player performance. The move triggered outrage online, and in response Overkill introduced random drops of these special drills, giving those who continue to play a chance of unlocking the skins without having to pay.
Representatives for the studio also explained that additional funds would be helpful for the studio to achieve its ambition to support the multiplayer game until 2017.
But in mid-November, Overkill introduced the game's 90th update, which includes further benefits to those who pay. “Team Boosts” provide in-game cash and XP bonuses to everybody who completes a heist, however only those with special weapon skins can benefit from this.
Hours after the update deployed, Payday 2's communities across Steam and Reddit have expressed outrage at the decision.
The question of how Overkill can be funded to sustain support for its community also lies at the centre of this debate, but it appears that the proposed microtransaction route has alienated Overkill from its fans.
The products discussed here were independently chosen by our editors. GameSpot may get a share of the revenue if you buy anything featured on our site.