Oculus Rift's Launch Problems Followed by HTC Vive's Own Issues
HTC is currently working on a resolution to these problems.
The Oculus Rift had a bit of a rocky launch last week due to shipping issues, and now it seems the Vive has followed suit. Some preorders for Valve and HTC's virtual reality headset have been auto-cancelled because of "processing issues with financial institutions."
HTC commented on the auto-cancellations on its blog. The company says it's working to fix the errors and will "work with [customers] to process their payment so they can receive their Vive when they were expecting it." HTC adds that, if you've preordered a Vive, you should contact your financial institution to notify them of the charges.
You can read the company's full statement below:
"While fulfilling this week's orders for HTC Vive, a limited number of individuals were affected by auto cancellations due to processing issues with financial institutions. We're actively working to resolve this, and have already reinstated orders for some customers. We want to assure our customers that we'll work with them to process their payment so they can receive their Vive when they were expecting it. If you preordered a Vive, we encourage you to contact your financial institution to notify them of upcoming charges."
The HTC Vive is set to start shipping to customers this week.
If you're interested in buying a VR headset, you can check out GameSpot's comparison of the Oculus Rift, HTC Vive, and PlayStation VR.