No Man's Sky Dev "Working Hard" to Resolve PC Issues
"Whilst many people are enjoying No Man's Sky, we are tracking several issues, and we're working hard to resolve them as quickly as possible."
Following the launch of long-awaited a hugely hyped space game No Man's Sky on Friday for PC, people quickly reported performance issues. After initially responding to these issues, developer Hello Games has now provided another update on the subject.
"Whilst many people are enjoying No Man's Sky, we are tracking several issues, and we're working hard to resolve them as quickly as possible," Hello Games said in a Steam forum post. Here is a rundown, as written by Hello Games:
- We have updated our support page with some common issues and workaroundshttp://www.no-mans-sky.com/2016/08/pc-support/
- We have updated the auto response from email@example.com to help suggest common fixes, and help gather better info
- We have filed tickets for everyone who has mailed support and are responding to them in turn.
- We have gotten back to a lot of people already, who were trying to run the game significantly below min spec.
- Additionally your bug reports have shown us a handful of key issues we are working to resolve
The post, released late last night, also mentions that Hello Games is "pulling an allnighter" to fix as many issues as soon as possible.
The three most common crash scenarios, according to Hello Games, are these:
- Running the game with an Intel card. This is not supported
- No Man's Sky is an OpenGL 4.5 game, and requires latest drivers on most cards, please update
- VC++ Redist 2010 was not included by default. We have updated in a patch, please restart
Hello Games added that it plans to create an "experimental branch" for No Man's Sky that includes hotfixes for the most common known issues, which are:
- Shader Cache issue – means that framerate is initially stuttering on some cards. Whilst it resolves itself over time (~1 hour of play), we will fix this issue in a patch.
- SSE 4 – for CPUs that do not support SSE 4, it is causing the game to crash on boot (some of these area technically below min spec, but we don't want it to crash!)
- Mouse controls jitter on foot – this caused by a combination of certain resolution and GFX card. A fix is in progress.
If the problem you're facing is not covered in the post, you can reach Hello Games at this address: firstname.lastname@example.org.
For more on No Man's Sky, check out GameSpot's review. We called it a "massive machine with broken and missing parts."
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