Nintendo President Apologizes For Joy-Con Drift Issue
Nintendo president Shuntaro Furukawa issues the first public statement acknowledging the problem, but declines to comment further due to a pending lawsuit.
Nintendo's president has apologized to Nintendo Switch owners impacted by faulty Joy-Con controllers. During a financial Q&A, Shuntaro Furukawa offered a brief statement about the drift issue, but declined to comment further, citing a pending class-action suit.
"Regarding the Joy-Con, we apologize for any trouble caused to our customers," said Nintendo president Shuntaro Furukawa. "We are continuing to aim to improve our products, but as the Joy-Con is the subject of a class-action lawsuit in the United States and this is still a pending issue, we would it like to refrain from responding about any specific actions."
Joy-Con controllers have been criticized for an issue that fans have nicknamed Joy-Con drift. During the lifespan of Joy-Cons and in the course of normal use, the analog sticks seem to register a slight tilt input even when players aren't touching the stick at all, leading to "drifting" that the player has to counterbalance. This is on top of another issue that has been raised, the controllers desyncing. Nintendo has been offering free repairs or refunds for the controllers since 2019.
The issue hasn't appeared to stop the momentum of Nintendo Switch sales, however, which have been consistently strong, especially during the period of isolation and social distancing due to coronavirus. Joy-Con controllers themselves have been selling out regularly as well.
Play For All
- Not-E3 2022 Press Conference Schedule
- Lost Judgment’s Opening Cinematic Is Full Of Drama, Brooding, And Rain
- WoW's Biggest Streamer Will Be Playing Final Fantasy XIV For The First Time This Weekend
- Pokemon Go's Fifth Anniversary Celebration Is Live
- How To Watch EA Play's FPS-Focused Deep Dive On Battlefield 2042 And Apex Legends
- Assassin's Creed Valhalla's Latest Hotfix Patches Up Issues From Its Last Title Update
- Streets of Rage 4's Mr. X Nightmare DLC Gets July 15 Release Date, Survival Mode
- Trials of Osiris Rewards This Week In Destiny 2 (July 2-6)
- Where Is Xur Today? (July 2-6) - Destiny 2 Xur Location And Exotics Guide
- Doom Eternal's Invasion Mode Has Been Canceled, Will Be Replaced With Horde Mode
The products discussed here were independently chosen by our editors. GameSpot may get a share of the revenue if you buy anything featured on our site.