Nintendo Finally Talks Switch Joy-Con Issues, Says They're Now Fixed

A "manufacturing variation" is to blame, Nintendo says.

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Now Playing: GS News Update: Nintendo Says The Switch Joy-Con Issues Are Now Fixed

With word that Nintendo is offering to repair troubled Switch Joy-Cons, the company has finally addressed the de-syncing issue and claimed it will not be a problem in the future.

Until now, Nintendo had been largely quiet on the subject, offering no comment on the matter when contacted by GameSpot and numerous other outlets. Outside of a support site article, its lone statement before today claimed there were "no widespread technical problems" with Switch.

Today, Nintendo issued a new statement that attributes the problems that some have experienced to a "manufacturing variation" that has since been resolved.

"There is no design issue with the Joy-Con controllers, and no widespread proactive repair or replacement effort is underway," Nintendo said in a statement received by GameSpot. "A manufacturing variation has resulted in wireless interference with a small number of the left Joy-Con. Moving forward this will not be an issue, as the manufacturing variation has been addressed and corrected at the factory level.

"We have determined a simple fix can be made to any affected Joy-Con to improve connectivity.

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"There are other reasons consumers may be experiencing wireless interference. We are asking consumers to contact our customer support team so we can help them determine if a repair is necessary. If it is, consumers can send their controller directly to Nintendo for the adjustment, free of charge, with an anticipated quick return of less than a week. Repair timing may vary by region. For help with any hardware or software questions, please visit"

This comes after CNET reported that it successfully had a Joy-Con repaired by Nintendo and that a new Joy-Con purchased from Amazon didn't appear to suffer from the issue. Opening up the repaired Joy-Con revealed a newly installed piece of foam that seemingly shields the internal antenna.

Around the time of the system's launch, numerous reports emerged of the left Joy-Con losing sync with the system. Some DIY work subsequently uncovered an apparent design flaw and fix, while Nintendo recommended keeping the controller away from things like microwaves and aquariums.

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