Nintendo Finally Talks Switch Joy-Con Issues, Says They're Now Fixed
A "manufacturing variation" is to blame, Nintendo says.
Until now, Nintendo had been largely quiet on the subject, offering no comment on the matter when contacted by GameSpot and numerous other outlets. Outside of a support site article, its lone statement before today claimed there were "no widespread technical problems" with Switch.
Today, Nintendo issued a new statement that attributes the problems that some have experienced to a "manufacturing variation" that has since been resolved.
"There is no design issue with the Joy-Con controllers, and no widespread proactive repair or replacement effort is underway," Nintendo said in a statement received by GameSpot. "A manufacturing variation has resulted in wireless interference with a small number of the left Joy-Con. Moving forward this will not be an issue, as the manufacturing variation has been addressed and corrected at the factory level.
"We have determined a simple fix can be made to any affected Joy-Con to improve connectivity.
"There are other reasons consumers may be experiencing wireless interference. We are asking consumers to contact our customer support team so we can help them determine if a repair is necessary. If it is, consumers can send their controller directly to Nintendo for the adjustment, free of charge, with an anticipated quick return of less than a week. Repair timing may vary by region. For help with any hardware or software questions, please visit http://support.nintendo.com."
This comes after CNET reported that it successfully had a Joy-Con repaired by Nintendo and that a new Joy-Con purchased from Amazon didn't appear to suffer from the issue. Opening up the repaired Joy-Con revealed a newly installed piece of foam that seemingly shields the internal antenna.
Around the time of the system's launch, numerous reports emerged of the left Joy-Con losing sync with the system. Some DIY work subsequently uncovered an apparent design flaw and fix, while Nintendo recommended keeping the controller away from things like microwaves and aquariums.