Microsoft pulls option for offline Xbox One update

Instructions and files for manually updating an Xbox offline removed by Microsoft, with the company instead saying it will work directly with customers who need it.

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Microsoft has pulled instructions that previously offered Xbox One owners a way to update their console without connecting to the Internet.

The company had previously listed a 20-step guide for downloading the latest Xbox One firmware to a USB stick and then using that to update the console, but the company has now pulled the instructions and the associated files.

For the best experience, the Xbox One will require a day one update when it is first switched on.

"The site was not an alternative way to take the Day One update and customers still need to connect to Xbox Live for the update," said a Microsoft spokesperson to GameSpot. Microsoft has previously said the new console will "do very little" without the update.

Microsoft is now encouraging customers that might require an offline update to contact its customer support directly. "Because of the complexity of this customer support process we’ve actually removed the page and we will work with customers directly to make sure they have a smooth experience."

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