Microsoft May Compensate Xbox Live Users Affected by Recent Downtime

Affected by the recent Xbox Live problems? Compensation may be coming your way.

143 Comments

Microsoft's Xbox Live, the network that powers the company's console and PC gaming platforms, has had something of a tough start to 2016. Issues with the service cropped up in January and then again in February. In some cases, the issues blocked players from downloading and even playing their games. Even Snoop Dogg wasn't happy, saying in a video, "What the **** is you doin', Bill Gates?!"

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Now, a Reddit thread titled "Has Microsoft Even Thought About Compensation for the Last 2 Weeks?" has popped up, generating much discussion and more than 500 comments so far. The author of the thread is rallying for Microsoft to offer some kind of compensation package, possibly a free week of Xbox Live Gold, as a make-good effort for the struggles.

Microsoft's Larry "Major Nelson" Hryb has now responded to the thread. He said he's shared some of the "more thoughtful" suggestions raised in the thread to the right parties at Microsoft. He made no promises about a compensation package, but went on to say that, when he returns from travelling, he plans to have one-on-one meetings with the Xbox team to determine what might be possible.

"I've taken some of the more thoughtful comments and shared them with a few folks on the Xbox team to make them aware of this request," he said (via GamingBolt). "That's about all I've got right now--but when I am back in the office I am going to stop by and chat 1:1 with some folks about this as well."

If Microsoft does indeed offer some form of compensation, it wouldn't be the first time the company had done so for issues related to Xbox Live. In 2014, Microsoft gave out a free week of Xbox Live Gold as a make-up effort for problems that affected Xbox One on Titanfall's launch day.

For its part, Sony has also been known to compensate users with membership extensions when PlayStation Network goes down.

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Avatar image for bababoozer
Bababoozer

Maybe they could just fix the "Mute all" button on Halo Live. That would be kind of them.

Avatar image for riftrunner
riftrunner

To heck with the idea of compensation. What they truly need to do with the sustem is program a patch that fixes the problem that makes the system reliant upon always being online to play your games.

Avatar image for chaosmagicka
chaosmagicka

I love how compensating people by giving xbl gold that people lost is not enough. That people want more than that. Entitled greedy little shits.

Avatar image for thehappydalek
TheHappyDalek

@chaosmagicka: Honestly, I could care less. I know you're not saying it's the whole player base and not insinuating otherwise. Just putting mine out there. I play on Xbox, and I don't care. Was it inconvenient? Was I like "dude c'mon I want to play *whatever*"? Sure. But things happen.

Anyone who expects any, a-n-y online service to never, ever go down should lower those expectations.

I was happy that both times, they went ham on the outage and got it back to functional so fast. That's good enough for me, a company that's not going to piss pot around while gamers are in the dark.

Yes, I pay $60.00 a year too, but again, things happen. This is just one of those things.

Avatar image for hollowtip
hollowtip

Two weeks of compensation equals approximately $2.30 if you paid the full $60.00 for a year subscription to the service. You Xbox Live subscribers are about to be rolling in the dough!

Avatar image for flaringafro
FlaringAfro

@hollowtip: But it would add up for Microsoft and encourage them to fix problems quickly when their servers go down.

Avatar image for thehappydalek
TheHappyDalek

@flaringafro: But see, as I just mentioned above this, they did fix it quickly. Like very, very quickly. The new Microsoft CEO is good stuff, it's nice to finally have someone who has their head on straight.

Avatar image for edwardnygma
EdwardNygma

What's scary is how Xbox One still screws up single player games because of the stupid XBL component. What a trainwreck of a console.

Avatar image for crunchb3rry
crunchb3rry

@edwardnygma: I couldn't even use the Youtube app because it insisted on syncing with my Youtube account. You couldn't even just say "No, cancel that, let me use the stock Youtube without signing in and I'll just search for what I want to watch. Twitch, on the other hand, will at least let you use it without Xbox Live access...you just have to search for stuff and don't have your favorites list. I don't understand why the Youtube app needs your profile if you sign in using your Youtube credentials. Poor app design. Actually, most of the One apps in general are very poorly done. Terrible interfaces, sluggish response, and no way to really customize much. Twitch always dumps you back to the beginning of the games list, Youtube has all those channel suggestions you can't get rid of (Justin Bieber VEVO, Ellen Show highlights...not exactly the Xbox user demographic).

Avatar image for edwardnygma
EdwardNygma

@crunchb3rry: That is scary.

Avatar image for Utnayan
Utnayan

People should focus on THIS part: "Xbox One often fails to load single-player games like Fallout 4 as well as video services like Netflix, Amazon Instant Video, and Hulu when it can’t get onto Xbox Live. Some people even found that they couldn’t play Blu-ray movies that they own using the Xbox One because the media player was encountering connection errors."

Why in God's name does one need to be connected to Xbox Live to play single player games that do not require Live at all or play Blu Ray Movies from a Blu-Ray drive? I will tell you why. Microsoft is tracking/phoning home under the hood everything you do so they can sell more ads and position back end sales of what you do from day to day. All these apps should work without any Xbox Live service, and a Blu-Ray should play explictly without an app. Gamespot, how about you dig deeper for once and do some investigative reporting?

Avatar image for greaseman1985
greaseman1985

@Utnayan: That only happens if you're not playing on your "Home" Xbox.

Avatar image for Thanatos2k
Thanatos2k

@Utnayan: Because Microsoft's always online requirements never went away.

Avatar image for xhawk27
xhawk27

@Thanatos2k: Like Sony's PS4 always online requirements for certain things.

Avatar image for edwardnygma
EdwardNygma

@xhawk27: Nice try but Sony doesn't do that to single player games.

Avatar image for edwardnygma
EdwardNygma

@7tizz: So you don't understand how PSN works then right?

Avatar image for Scream_AimxFire
Scream_AimxFire

@7tizz: You can play single player games offline that you bought off of psn, if you cant then more then likely they switched primary console to another ps4, only a primary psn can play content offline. I made my brothers console primary with my account so we can share psn and games i buy but i cant play my stuff offline but he can.

Avatar image for greaseman1985
greaseman1985

@Scream_AimxFire: Same with Xbox. You set a "Home" console and you can play all your downloaded single-player games even if you have no Internet connection or if XBL servers are down. Anyone that says otherwise is lying. If someone is unable to play those single player games when XBL is down, it is because they're not on their Home Xbox.

Avatar image for rosinmonkekyx17
rosinmonkekyx17

@7tizz: Ha! I knew 7tizz would be here

Avatar image for rosinmonkekyx17
rosinmonkekyx17

@rosinmonkekyx17: Everyone must hate 7tizz

I see everyone here has at +3 upvotes and then there's 7tizz

Avatar image for Thanatos2k
Thanatos2k

@rosinmonkekyx17: And spewing uninformed lies, as usual.

Avatar image for rosinmonkekyx17
rosinmonkekyx17

@Thanatos2k: In the form of Xbox One propaganda

Avatar image for thehappydalek
TheHappyDalek

@rosinmonkekyx17: Keep arguing over this console vs that console gents. We're all just *gamers* but keep arguing instead of just coming together as gamers. <3 I play Xbox, and you know what comes out of my mouth when PSN is down? Not "haha screw PSN." but "that sucks, hope they fix it super quick for the folks who wanna game."

Avatar image for davillain-
DaVillain-

So you're referring to Snoop Dogg being blunt about Mircrosoft making it high-priority to roll out some quick fixes to their dank servers?

A guy that rich doesn't have anyone to teach him how to game on PC?! *sigh*

Avatar image for wookiegr
wookiegr

@davillain-: He is high a lot, so naturally he's not a good decision maker. He is gaming on Xbox after all.

I enjoy my campaigns on PC so all these stupid fanboy console outages just reinforce the need for gamers to cover their bases and not settle on one platform. Plus I already pay for an internet connection, console kids have to pay twice

Avatar image for deactivated-5c0b07b32bf03

So, you might compensate gamers for having a crappy online system? How about forget the compensation, which if it happens is going to be some worthless sidescroller and maybe a theme or two, and get some proper security for your network? Just a thought.

Avatar image for shawn747
Shawn747

@reduc_ab_: Are you one of those people who think if XBL or PSN goes down it means someone tried to hack it? If so I'll continue on from this post.

Avatar image for rosinmonkekyx17
rosinmonkekyx17

@shawn747: Lol, love those silly people

Avatar image for deactivated-5c0b07b32bf03

@shawn747: XBL and PSN get attacked every week. At times, every day. Some of those attempts succeed. Feel free to move on from my post, though. In fact, I insist.

Avatar image for Utnayan
Utnayan

@shawn747: Considering in all major outages this is exactly what occured, Yes? Doesn't take a genius here.