Microsoft fixing fall 360 update

[UPDATE] Citing problems in "less than one percent" of consoles, company is updating update; patch reportedly now on Xbox Live.


This week's Fall System Update for Xbox 360s went very smoothly...for 99 percent of console owners. For the remaining one percent, the past day has been nothing but a next-gen nightmare.

The update, which was released yesterday, added several new features to the Xbox 360's dashboard and the console itself, including 1080p resolution support. But for some Xbox 360 owners, it simply turned their consoles into a $400 paperweight.

Many among the Xbox modding scene believed the update crashed supped-up Xbox 360s and was a message from Microsoft to modders to stop tinkering with the hardware. Microsoft weren't exactly forthcoming about the problem, but today the company broke its silence.

"A small percentage of consoles were affected negatively by the fall update (less than one percent have reported issues). We're working with those affected to get them back up and running, whether that be by providing another console or fixing their existing console. We're committed to resolving this issue."

Microsoft expects to have the problem solved within the next 12 to 24 hours, according to Microsoft's marketing team's Gamerscore Blog. Microsoft urges anyone in North America encountering problems with the update to call technical support at 1-800-4-MY-XBOX.

[UPDATE] Today, Microsoft issued the following statement.

"An updated version of the Fall Update is now available on Xbox Live which has elminated issues relating to new or refurbished consoles failing after applying the Fall Update. Users who have already applied the Fall Update and are seeing an error message should call Xbox Support (1-800-4-MY-XBOX in the US and Canada). Microsoft is making every effort to resolve this issue for its customers as fast and easy as possible."

Those who have already updated their Xbox 360s will not be prompted to update again.

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