Microsoft extends Xbox 360 warranty
Original 90-day coverage policy extended to one year; software giant to automatically send out reimbursement checks for repairs.
After continued reports of Xbox 360 owners experiencing hardware problems, Microsoft in September acknowledged that its original batch of systems was experiencing a higher than normal rate of failure. It also committed to repairing for free any system made before January 1, 2006, and to providing refunds for "the small group of customers who have already paid for repairs."
That small group of people who have had their repair costs refunded is about to get larger, as Microsoft has now extended its standard Xbox 360 warranty in the US and Canada from the previous 90-day period to a full year from the date of purchase. While systems purchased at the Xbox 360's November 22, 2005, launch are now out of even the extended one-year warranty period, Microsoft has said those who have paid for an out-of-warranty repair that would have been covered by the extended policy will be eligible for an automatic reimbursement.
The reimbursement checks should arrive in about 10 weeks, according to Microsoft. Customers can find more-detailed customer support and warranty information at Xbox.com.