Horizon Zero Dawn Crashes During Opening Cinematic For Some

Guerrilla Games is aware of the issue and looking into a fix.

67 Comments

[UPDATE] Guerrilla Games has responded again to the issue, sharing instructions for a temporary workaround on Reddit. This workaround is not ideal-sounding. Hopefully a more permanent solution becomes available soon.

Here is Guerrilla's statement, posted in full:

"Following up on our message from yesterday, we are aware that a small number of users are suffering a crash during cinematic sequences when playing Horizon: Zero Dawn, most notably in the opening cinematic. We are investigating the issue with the highest priority.

In the meantime, we believe we have a potential, temporary workaround for users that play the game from Blu-ray disc. Please note that these steps may not solve the issue for all the users.

Step-by-step:

  • After the game has crashed please restart your PS4.
  • After your PS4 has restarted, leave the Horizon Zero Dawn disc in the PS4 for 2 hours while the PS4 is powered on and idle.
  • Then start the game again.

Viewing the intro cinematic: If you missed a part of the intro cinematic, you can view it again from the main menu of the game – Extras > Intro Movie.

We apologize sincerely for the inconvenience!"

The original story is below.

Horizon Zero Dawn's release this week has not gone entirely to plan. Developer Guerrilla Games wrote on Twitter to say that it is aware of an issue where some players are having difficulty viewing the game's opening cinematic. The studio is looking into the matter and apologized for the issue.

It is not immediately clear how widespread the issue is. People on GameSpot sister site GameFaqs are reporting that Horizon Zero Dawn crashes when the opening cinematic begins.

Guerrilla said in a post on Reddit that it is "looking at the problem and investigating solutions." We will report back with more details on the issue as they become available.

If you're one of the players who can't view the opening cinematic, you can watch it right now through the video embed above. It is a particularly grand sequence, setting up the story for the post-apocalyptic game in which machines rule the Earth.

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Horizon Zero Dawn is available now on PlayStation 4. The game received a chorus of praise, including a 9/10 score from GameSpot.

"This is first departure from the Killzone series for developer Guerrilla Games, and though you might think the team took a risk by stepping out of its FPS comfort zone to create a third-person open-world action game, you'd never know it was their first rodeo," reviewer Peter Brown said. "For every minor imperfection, there's an element of greatness that recharges your desire to keep fighting and exploring Zero Dawn's beautiful and perilous world. Guerrilla Games has delivered one of the best open-world games of this generation, and redefined its team's reputation in the process."

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Bubba_666

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This is why I never bought another PS4 after UC4, WAY to problematic of a system, just like the PRO. Which has tons of issues. Rarely has anything crashed on XB1 S. I'll wait till 2018 when games start coming out that i actually WANT to play. Maybe.

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Decapod_10

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I'm getting these issues. Crashed during the intro, so I went back to the PS4 home screen to 'Close Application' - it stayed on the 'Please Wait' screen for a while, before flashing up the frozen game screen again and then completely crashing the console. Blank screen, controller wouldn't connect but white 'on' light was still on the console. So I physically unplug my PS4 and tried again. Game opened on the menu screen, so I tried to rewatch the intro via the 'Extras' menu - exact same thing happened.

I don't want to break my console by constantly unplugging it - I know games like this are technically challenging but come on! No game I've played on this PS4 has ever caused it to crash that badly, to the point where I have to literally unplug it. I've still got the PT demo on here so no way am I losing that! I'll try this 2 hour wait thing and see if that helps.

(Also, some people are saying the install file is only showing as 17G when it's supposed to be 42G - mine is showing as 42G so that can't be the issue)

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GrAviTy88

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I'm so glad they've come up with a 'workaround' for those who got the game on disc. Meanwhile, those of us who purchased the game via the store, can't play it because it crashes in the first 10 secs. So right now I've spent money on a product I can't use, not happy!!

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depman1972

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First i've heard, plays like a dream for me.

Loving it.

Best game ive played for a while, could be goty contender.

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deactivated-595b778b5cc80

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First I've heard of this. 7 hours in and loving every minute. Can anyone remember the autosave bug that wiped hours of progress in The Last of Us on launch day? I lost five hours that first day, waited for the patch, got back to it. That's the nature of complex modern games unfortunately. Been studying design for four years now, and frankly I'm amazed that there aren't even more issues with games. Especially open world games. The amount of systems and mechanics that have to communicate with each other perfectly, and without causing conflict, is mind boggling. Picture a juggler with more items in the air than you can count.

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Gaminsincepong

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I have the digital delux. No problems here. Excellent game. Ps4 pro

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UnruffledST

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Hey thanks for the update your post was shared here https://www.facebook.com/HZDWeekly/ it's a facebook page that updates members on Guides, Tips and News.

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sonicare

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wonder why it's 2 hours? What goes on during that time that fixes it?

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xhawk27

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Sony games always don't get called out for bugs.

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Gaminsincepong

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Edited By Gaminsincepong

@xhawk27: true. I havent owned my pro long, but i cant recall a major issue like this.

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BeantownSean

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Edited By BeantownSean

That's why I game on console...wait...what?

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Yams1980

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Edited By Yams1980

I guess thats the problem when you have so many different revisions of the hardware. Greatness awaits.

Each modern games seems to be more unplayable than the last. this is a great time to be a gamer.

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meedokicky

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Thankfully been running great for me, base Digital version, standard PS4.

Hope the people having the problem get to play soon, because it is truly amazing!

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sladakrobot

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Edited By sladakrobot

Kidding...right? 2 hours?

I never heard of a workaround like that in my entire life!

It must be 2 minutes,no way 2 hours!

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marcsmashing

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Edited By marcsmashing

Not a single issue on my end, PS Pro and physical disc (and gorgeous statue xD).

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iohannfus2015

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i own disc limited edition, more than 10 hours played, lvl 20 (i like to explore and doing side quests) and no issues so far.

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Jarten

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Edited By Jarten

Haven't run into that one yet. So far the only real bugs I've seen is npcs popping in place on occasions and the ambient music just suddenly stopping out of nowhere when it felt like it should have kept going.

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acerock980

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The game has a few technical hiccups but nothing game breaking yet at least for me.

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GirlUSoCrazy

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2 hours? That's some weird s___

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nurnberg

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I am not surprised. Games still get 9/10 scores even if they are buggy and crash. We have seen this many times.

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IAmMcGruber

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@nurnberg: yes, because they are reviewing the story, gameplay, and how fun it is, not something that happens to a select few in the opening scene. Most will no lever come across this problem. And so when they patch all these "bugs" are they supposed to go back and adjust the review score?

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iohannfus2015

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@nurnberg: who are "they" ? did you play the game ? or just trolling cause you're not suprised ?

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DeviantCode

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@nurnberg: ^ hasn't actually played the game

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mikeskullx14

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This happened to me. I unplugged my ps4 for 15 minutes and never happened again. Absolutely the only hiccup with this game, it's incredible

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prodigy_69

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Edited By prodigy_69

Yup I've had this, then no picture on my tv..switched everything off then back on lol tried and tested formula

Apart from that I've had no slow down or any major glitches..so far

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SavageEvil

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I'm sorry for those who have issues with the intro, I have had no crashes or anything issues so far and I'm running on 4.50 Beta 3. Aside from some clipping here and there the game runs like a dream, although I caught some slowdown during a particularly hectic battle which was EPIC BTW. This game is absolutely good for a first time effort from Guerilla Games, I hope this does the business and Guerilla builds out another with more mountable machines and more exploration, and deeper hunting. I enjoy the hunting but the cover needs to be visually higher to really sell it, minor but it needs to be said. Lip syncing needs work, but I love the world and how that man and woman both can be good and bad, usually most games tend to have males as aggressors like TR and RoTR. This game apes TR and throws both sexes at you, which was surprising for me when I heard a female yelling out at me. This game is a utopia of peoples' all kinds in all kinds of roles, wtf is this? A forward thinking game that doesn't shove one major phenotype in your face just because that's how it's always been done. Next game needs to keep everything and make it better oh and add more machine types and remix the old ones with new attacks and better human interaction, hate fighting humans they take too many hits to go down when sniping(might have to use snipe bow).

Spoiler alert Vala's death felt necessary for Sona and Varl's motives but, I feel as though it's a loss for Aloy. Other than Rost, Vala came out of the gate as someone who Aloy conversed with the most. There could have been a dynamic there that Guerilla could have explored between the two, her death served a purpose but still feels like a big part of shaping Aloy was left on the cutting room floor. Bast's death was er, um, karma I guess but still removes any connection to Aloy's reasons for striving to gain her identity and answers. Those two should have been kept alive or added someone else Aloy can have a rivalry with or converse with. Teb is much older and not even on the same level as Bast and Vala.

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Flyin3lvl

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Digital - base ps4 - since launch - no issues - level 19 with level 4 upgrade on various pouches ..... Runs sweet

And no load screens when running from one area to the next-, that's magic

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mikeskullx14

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@Flyin3lvl: It's beyond incredible how they achieved that

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Moose-Fitz

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Greatness awaits...and crashes.

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KhanWasHere

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PS4 Pro here, not a single issue of any kind after about 4 hours.

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ThePlantain

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Edited By ThePlantain

Mine froze in the opening cinematic. I restarted and have had no issue since. This game is amazing.

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LiveDreamPlay

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Works like a charm on regular PS4. It's truly outsanding what Guerilla managed to achieve.

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harlemsfinest27

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This game runs like a friggin DREAM, haven't had a single issue. I constantly keep asking myself...how? How can a game this big and so beautiful run so flawlessly? Guerilla Games worked some damn magic on this title.

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129260

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I have physical and no issues here on a standard or pro ps4. Odd that it affects some and not others. Whole point of consoles is to have the same experience across devices. I wonder what could be causing some to have the issue and others not. One of my ps4 is even on the beta firmware without problems.

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sladakrobot

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Zelda launches,Horizon crashes...coincidence?

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