Fix Underway for Halo: The Master Chief Collection Matchmaking Problems
Back-end server patch to go live on Wednesday; Studio boss says "we are truly sorry and feel your frustration".
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The Executive producer of Halo: The Master Chief Collection has apologised after numerous users report of various bugs, netcode problems, and matchmaking issues.
Problems with the game at launch have been documented on various websites, such as Reddit, with users claiming to be waiting hours to enter a multiplayer game. Customers have also complained of various in-game freezes, bugs and audio issues.
Dan Ayoub wrote on the game's official website that "we are truly sorry and feel your frustration". He said the team at developer 343 Industries was working "day and night" to resolve the problems, and promised a back-end fix is planned to go live on Wednesday.
"You deserve better and we are working day and night to find solutions as quickly as possible, with our first priority focused on matchmaking improvements," Ayoub said.
"Tomorrow morning (Wednesday morning Pacific Time) we plan to roll out a number of server updates to help improve matchmaking. Again, these are server-side fixes, so you won't need to take a content update or reboot your console; you should see the effects right away."
Plans are afoot to implement a second fix by the weekend, which is hoped will fix other problems such as Achievements unlocking incorrectly.
He added: "Since the launch of Halo: The Master Chief Collection, we've received several, well deserved, complaints related to slow matchmaking and other issues. From everyone at 343 Industries, we are truly sorry and feel your frustration.
"A game as large as Halo: The Master Chief Collection has a massive surface area, and while we made every effort to have the best launch possible for our fans, issues surfaced with launch and we're committed to improving this as fast as possible and get you all into matches."
The Master Chief Collection features updated versions of Halo 1-4, complete with remastered visuals, updated sound, and multiplayer support. This isn't the first multiplayer issue that's come to light for the game, as 343 Industries recently explained that networking troubles led the developer to delay the dedicated Halo: Combat Evolved multiplayer playlist. No timetable for its release has been announced.
For more on The Master Chief Collection, check out GameSpot's review in progress.
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