EA on Battlefield 4/SimCity issues -- "When you push innovation, you miss other things"

CEO Andrew Wilson also says "building games is very hard" and confirms that EA has "changed our process."

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Electronic Arts has again responded to the widespread server issues that plagued the launches of SimCity and Battlefield 4, but this time, the comments come straight from the top. During a question-and-answer session held over Twitter recently, EA CEO Andrew Wilson was asked what EA has learned from the technical troubles surrounding those games.

"Building games is very hard… when you push innovation, you miss other things," Wilson responded. "We've changed our process."

Wilson did not elaborate on how, specifically, EA has adjusted its process to prevent similar situations from occurring in the future.

Just last week, EA CFO Blake Jorgensen said part of the reason why Battlefield 4 suffered at launch was due to the "complexity" of the game (64-player online, tablet support), as well as the fact that developer DICE was working with new consoles like the Xbox One and PlayStation 4.

Before that, EA chief creative officer defended Battlefield 4's rocky launch, saying "I think there was a lot of noise about the game, but some of that is a function of your surface area. The more customers you have, the more noise becomes available."

Overall, Battlefield 4 has been an "exceedingly successful" title from a sales and gameplay perspective, Hilleman said. In addition, the Battlefield franchise has not been damaged at all by the technical troubles of Battlefield 4, Jorgensen said previously.

As for SimCity, technical woes beset the game at launch, but these issues have since been corrected. An offline mode is coming to SimCity through its next patch.

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